In-Demand Information systems technician Jobs in South Australia

L1 Helpdesk Technician (SA)
Comwire IT —Hindmarsh SA
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
IT Service Desk Technician
FYFE —Greater Adelaide SA
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Parental leave
- Employee assistance program
IT Field Technician
DXC Technology —Greater Adelaide SA
- Full-time
- Customer service
- In-person
- Time management
Deployment Technician
Compnow —Whyalla SA
- Urgently hiring
- Customer service
- Communication skills
- Employee discount
Quick Apply
Global Support I - AUS
Gaming Laboratories International —Greater Adelaide SA
- Full-time
- Writing skills
- Microsoft Office
- Bachelor's degree
Laboratory Technician
Cerberus Sciences —Thebarton SA
- From $33 an hour
- Part-time
- Laboratory
- Blood sampling
- Laboratory experience
- Employee assistance program
Quick Apply
1d
Laboratory Manager - Geo-Analytical Laboratory
Bureau Veritas —Wingfield SA
- Full-time
- Laboratory
- Laboratory experience
- Business development
- Employee assistance program
- Employee discount
6d
Service Technician
Otis —Hindmarsh SA
- Full-time
- Microsoft Word
- Microsoft Excel
Senior BIM Technician - Structures
WSP —Greater Adelaide SA
- CAD
- Engineering
- No degree
- Parental leave
Casual Production Technician
Arbex —Millicent SA
- Weekend availability
Administrator
Wormald —Kidman Park SA
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Opportunities for advancement
Logistics Technician (Equipment compliance assurance)
Downer Group —Greater Adelaide SA
6d
Test and Commissioning Technicians X2
BAE Systems —Osborne SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Production Technician
Arbex —Millicent SA
- From $86,000 a year
- 8 hour shift
- Leadership
- Health insurance
- Annual leave
Field Service Engineer - SA
GE HEALTHCARE —Adelaide SA
- Full-time
- Customer service
- Communication skills
- Time management
- Parental leave
- Gym membership
Wind Service Technician
AGL Energy —Coobowie SA
- Full-time
- Maintenance
- Communication skills
- On-the-job training
- Parental leave
Pipe Testing and Flushing Technician (Pipe Fitter)
BAE Systems —Osborne SA
- Schematics
- Cleaning
- Communication skills
Graduate Solutions Estimator
AZZO Pty Ltd —Tonsley SA
- Full-time
- AutoCAD
- Management
- Engineering
- Parental leave
Quick Apply
Construction Technician
Otis —Hindmarsh SA
- Full-time
- No degree
- Construction experience
B2 Avionics Technician
L3Harris Technologies —Greater Adelaide SA
- Health insurance
4d

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L1 Helpdesk Technician (SA)

Comwire IT
Hindmarsh SA

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

information systems technician jobs in south australia

L1 Helpdesk Technician (SA)

IT Service Desk Technician

IT Field Technician

Deployment Technician

Global Support I - AUS

Laboratory Technician

Laboratory Manager - Geo-Analytical Laboratory

Service Technician

Senior BIM Technician - Structures

Casual Production Technician

Administrator

Logistics Technician (Equipment compliance assurance)

Test and Commissioning Technicians X2

Production Technician

Field Service Engineer - SA

Wind Service Technician

Pipe Testing and Flushing Technician (Pipe Fitter)

Graduate Solutions Estimator

Construction Technician

B2 Avionics Technician

I want to receive the latest job alert for information systems technician in south australia

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