In-Demand Guest service agent Jobs in South Australia

Guest Service Agent (Full time)
Crowne Plaza Hotels & Resorts —Greater Adelaide SA
- Weekend availability
- Hospitality
- Guest services
- Office experience
- Parental leave
Guest Service Agent
Oaks Hotels —Greater Adelaide SA
- $34.96 - $48.95 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
Night Guest Service Agent
Oaks Hotels —Glenelg SA
- $27.97 - $41.96 an hour
- 8 hour shift
- Health insurance
- Employee assistance program
Quick Apply
Front Office Agent (Saudi National)
Kerten Hospitality —South Australia
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Excel
- Opportunities for advancement
Guest Service Agent
Accor Apartments & Realty —Adelaide SA
- Weekend availability
- Hospitality
- Front desk
- Communication skills
Guest Service Agent - Rydges Adelaide
EVT Group —Adelaide SA
4d
Guest Service Agent/Housekeeping Porter
TFE Hotels —Adelaide SA
3d
Guest Experience Agent
Accor Apartments & Realty —Walkerville SA
- Part-time
- Hospitality
- Customer service
- Front desk
Guest Service Agent (Part time)
Crowne Plaza Hotels & Resorts —Greater Adelaide SA
- Part-time
- Hospitality
- Guest services
- Office experience
- Parental leave
Guest Service Agent
Marriott International, Inc —Adelaide SA
- Part-time
- Hotel experience
- Resort
- Annual leave
- Employee assistance program
Guest Service Agent - Atura Adelaide
EVT Group —Adelaide Airport SA
- Customer service
- Hotel experience
- Resort
- Parental leave
3d
Guest Service Agent
PULLMAN —Greater Adelaide SA
- Part-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
Quick Apply
At Your Service Agent
Marriott International, Inc —Adelaide SA
- Full-time
- Hotel experience
- Resort
- Annual leave
- Employee assistance program
Cluster Accounts Receivable Supervisor
Kerten Hospitality —South Australia
- Hospitality
- Communication skills
- Hotel experience
- Opportunities for advancement
13d
Guest Service Agent - Rydges Pit Lane
EVT Group —Tailem Bend SA
- Weekend availability
- Microsoft Office
- Guest services
- Communication skills
- Parental leave
Porter
PULLMAN —Greater Adelaide SA
- Part-time
- Hospitality
- Communication skills
- Hotel experience
Quick Apply
8d

Other jobs to consider

Find your next job by exploring related positions.

Guest Service Agent (Full time)
Crowne Plaza Hotels & Resorts —Greater Adelaide SA
Making the check-in and check-out process feel swift and seamless. Some of the best discounts across our IHG Hotels & Resorts for accommodation and food &…
Guest Service Agent
Oaks Hotels —Greater Adelaide SA
You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you…
$34.96 - $48.95 an hour
Quick Apply

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Guest Service Agent (Full time)

Crowne Plaza Hotels & Resorts -
Greater Adelaide SA

Apply Now

Job Details

Full-time

Benefits

Birthday leave
Parental leave

Qualifications

Hospitality
Guest services
OPERA
Office experience

Full Job Description

Located in the city's vibrant East and home to 329 guest rooms including 20 suites. The hotel boasts unparalleled views with Adelaide's highest restaurant, Koomo and poolside bar & cocktail lounge Luna 10. With a dedicated conference floor and innovative Plaza workspace our hotel is always buzzing with leisure and corporate guests.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day

At Crowne Plaza Adelaide our goal is to make business travel work. We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too!

Every day is different, but you’ll mostly be:

Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave
Making the check-in and check-out process feel swift and seamless
Taking, managing, and receiving payments for guest bookings
Flexing your product knowledge of room categories, rates, packages and promotions to demonstrate value to our guests
Ensure the daily checklist and reporting is accurate. This will ensure our overnight team can perform their role
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Be a capable and confident concierge. Make sure you are aware of local events, and are armed with your own personal experiences
Your role will double as a porter and valet, so be ready to assist guests with their luggage and transport requirements; as well as park guests’ cars while practicing safe driving techniques
Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
Champion the identification and reporting of hazards, and evaluate risks associated with them, and design and implementation of hazard control measures
Take pride in your shared workspace, and guest areas – keep it neat and tidy

What we need from you:

Ideally you will have 1-year previous experience in a Front Office or Guest Services related role.
Proficiency using Opera Property Management system is highly regarded. Successful candidates will have a strong background in hospitality operations and experience using PMS to streamline guest services.
Qualifications in Hotel Management and/or Hospitality related field preferred.
Literate and tech-savvy – You will need a good grasp of reading, writing, basic maths and computers.
Articulate – A great communicator, you will be warm, welcoming and easy to talk to.
Language – Fluent in local language; extra language skills would be great, but not essential.
Savvy problem-solving skills that will turn potential issues into opportunities.
Look smart – adhere to personal grooming and hygiene standards.
Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you.
A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required.
Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job.
You must meet the legal requirements to work in Australia.

What you can expect from us:

Let’s #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey

Freshly laundered uniform
Proactive paid wellbeing days
Paid birthday leave - hip hip hooray!
Enhanced parental leave
Some of the best discounts across our IHG Hotels & Resorts for accommodation and food & beverage
A massive discounts platform for all your favourite brands and retailers - to help your salary go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

guest service agent jobs in south australia

Guest Service Agent (Full time)

Guest Service Agent

Night Guest Service Agent

Front Office Agent (Saudi National)

Guest Service Agent

Guest Service Agent - Rydges Adelaide

Guest Service Agent/Housekeeping Porter

Guest Experience Agent

Guest Service Agent (Part time)

Guest Service Agent

Guest Service Agent - Atura Adelaide

Guest Service Agent

At Your Service Agent

Cluster Accounts Receivable Supervisor

Guest Service Agent - Rydges Pit Lane

Porter

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