In-Demand Warranty manager Jobs in Smithfield, Nsw

Warranty & After-Sales Support
B2BPOWEMACH —Smithfield NSW
- From $65,000 a year
- Full-time
- Customer service
- English
- Electrical experience
Quick Apply
Service and Warranty Manager
NEX Building Group —Norwest NSW
- Management
- Leadership
- Communication skills
- Health insurance
- Parental leave
National Warranty Manager
Daikin —Warwick Farm NSW
- Full-time
- ERP systems
- HVAC
- Leadership
- On-the-job training
4d
Customer Service Specialist - Permanent
Hunter Douglas —Parramatta NSW
- Monday to Friday
- Customer service
- Organisational skills
- Construction experience
Quick Apply
Customer Service Consultant
Campbell Property Group —Norwest NSW
- Full-time
- Customer service
- No degree
- Construction experience
- Health insurance
- Employee assistance program
Quick Apply
2h
Fleet Manager
Staff Harbour Pty Ltd —Wetherill Park NSW
- $80,000 - $100,000 a year
- Full-time
- In-person
Quick Apply
6d
Project Coordinator
Alder Projects Pty Ltd —Homebush NSW
- From $75,000 a year
- Full-time
- Management
- Administrative experience
- Construction experience
- Parental leave
- Professional development assistance
Quick Apply
Warehouse Manager TFLE
Sydney Trains —Flemington NSW
- $102,853 - $119,266 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Aftersales Manager -Material Handling Equipment-NSW
HELI Material Handling Oceania PTY LTD —Wetherill Park NSW
- $110,000 - $170,000 a year
- Full-time
- Management
- Forklift
- In-person
- Travel reimbursement
Quick Apply
4d
Commercial Defect Manager
RATP Dev Australia —Saint Marys NSW
- Full-time
- Master's degree
- Administrative experience
- Bachelor's degree
Quick Apply
15h
Retail Store Manager
ZoomFones —Leppington NSW
- $80,000 - $95,000 a year
- Full-time
- Management
- Customer service
- Merchandising
- Employee discount
Quick Apply
Facilities Manager
LDK Healthcare —North Turramurra NSW
- CPR Certification
- Management
- Maintenance
12d
Defect Manager
RATP Dev Australia —Orchard Hills NSW
- Full-time
- Bachelor's degree
- Associate degree
- Communication skills
Quick Apply
Service Advisor - BYD Castle Hill
Harmony New Energy Auto Pro Servicing Pty Ltd —Castle Hill NSW
- Urgently hiring
- Customer service
- Analysis skills
- Education
Quick Apply
Asset Manager
Webuild —Burwood NSW
- CAD
- Engineering
- Bachelor's degree
17h
Supply and Distribution Manager
Tuhorse Pty Ltd —Marrickville NSW
- $85,000 a year
- Full-time
- Customer service
- ERP systems
- Education
Quick Apply
Aftermarket Consultant
Paul Wakeling Motor Group —Campbelltown NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Exhibitions Booth - Installation Manager
Expo Centric —Rydalmere NSW
- $100,000 - $120,000 a year
- Full-time
- Construction experience
- Communication skills
Quick Apply
Quality Assurance Manager
Ausgreen Solar Solutions —Bankstown NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
Quick Apply
2d
Service Advisor
Harmony New Energy Auto Pro Servicing Pty Ltd —Five Dock NSW
- Full-time
- Customer service
- Analysis skills
- Education
Quick Apply

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Warranty & After-Sales Support

B2BPOWEMACH
Smithfield NSW

Quick Apply

Job Details

Full-time
From $65,000 a year

Qualifications

Mandarin
Multilingual
Customer service
English
Electrical experience
Data entry
Communication skills

Full Job Description

Powerlink Energy Australia is a leading name in global energy production, and we pride ourselves on producing quality energy equipment to a wide range of industries. As a manufacturer, we design, produce and distribute renewable energy products, diesel and gas generators, air compressors, lighting towers, as well as providing sales, after-sales and warranty support.

The Role

An opportunity has come up for an enthusiastic and customer-focused individual to join our service team. Fluency in both Mandarin and English is essential, as this role requires regular communication with our customers, suppliers and Head Office in Shanghai. The successful candidate will have strong emotional intelligence and enjoys biding positive relationships with customers. An engineering background is preferred, as the role involves supporting technical service inquiries, coordinating repairs and maintenance, and working closely with customers, suppliers and internal departments to deliver exceptional service. The ability to de-escalate customer concerns and work closely with clients to achieve timely and effective resolutions to service claims and technical issues is essential.

The ideal candidate must have excellent communication and interpersonal skills, with the ability to trust and maintain strong relationships with clients. Emotional intelligence is essential, including the ability to remain calm under pressure, handle situations professionally, and adapt communication styles to suit different clients. The ideal candidate must liaise with both internal and external service providers (such as sub-contractors) to assist in the handling and processing of client queries, obtain quotes regarding after sales support and service requests.

A working knowledge of Mandarin is compulsory for this role

Duties & Responsibilities

The ideal candidate should be able to:

1. Conduct multiple tasks with varying deadlines with a minimum amount of supervision

2. Communicate effectively with Mandarin speaking customers, suppliers and stakeholders

3. Build and maintain strong customer relationships by demonstrating professionalism, and a customer-focused approach when managing enquiries and resolving issues

4. Oversee ongoing service projects, action standard operational procedures

5. Ensure communication with our clients is maintained and actioned in a timely manner in fulfillment of KPI’s

6. Liaise with our Head Office in Shanghai to coordinate technical information, service updates and customer requirements

7. Assist in the resolution of complex warranty issues by implementing guidelines from start to finish, provide regular reports to Directors and other team members

8. Engage with clients making warranty claims and triage problems until service/spare parts become available, ensuring client satisfaction is maintained

9. Engage with external sub-contractors to carry out on-site maintenance/repairs, including issuing purchase orders and reviewing costs

10. Have proven experience in client relationship management

11. Be required to travel offsite for service jobs

12. Other duties assigned by managers from time to time

Key Competencies

The following competencies will be highly regarded:

1. Fluent in both English and Mandarin

2. High level of emotional intelligence with the ability to build rapport, resolve conflict and provide exceptional customer service

3. The ability to analyse and plan to account for any changes in stock ahead of time and be able to convey same to other Departments

4. A keen attention to detail to be able to action changes as and when they occur

5. The ability to liaise with multiple departments

At Powerlink Energy, we value our people and believe in creating a positive workplace culture. We provide company lunches every Tuesday, casual Fridays and regular staff events throughout the year, including birthday celebrations and monthly team events.

Job Type: Full-time

Ability to commute/relocate:

Smithfield NSW: Reliably commute or planning to relocate before starting work (Required)

Experience:

Engineering, Mechanical or Electrical industry experience 1+ year (preferred)

Work Authorisation:

Australia (Preferred)

Pay: From $65,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

warranty manager jobs in smithfield, nsw

Warranty & After-Sales Support

Service and Warranty Manager

National Warranty Manager

Customer Service Specialist - Permanent

Customer Service Consultant

Fleet Manager

Project Coordinator

Warehouse Manager TFLE

Aftersales Manager -Material Handling Equipment-NSW

Commercial Defect Manager

Retail Store Manager

Facilities Manager

Defect Manager

Service Advisor - BYD Castle Hill

Asset Manager

Supply and Distribution Manager

Aftermarket Consultant

Exhibitions Booth - Installation Manager

Quality Assurance Manager

Service Advisor

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