In-Demand Audio visual technician Jobs in Smithfield, Nsw

Service Coordinator / Customer Support
Plustel —Seven Hills NSW
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Professional development assistance
Quick Apply
2d
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- Full-time
- Microsoft Powerpoint
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Service Coordinator / Customer Support

Plustel
Seven Hills NSW

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Professional development assistance

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Organisational skills
Telecommunication
Security
Communication skills

Full Job Description

About us:

Plustel is a growing Sydney-based company delivering Security, Data, Electrical, Communications, Video Conferencing, Audio Visual and I.T. services across Australia and New Zealand.

We specialise in coordinating installations, service jobs and national rollout projects for a broad range of clients. As our operations continue to grow, we are looking for a reliable and organised full-time Service Coordinator / Customer Support team member to join our office team.

This is a long-term opportunity for someone who enjoys working in a fast-paced service environment, communicating with customers and technicians, and helping keep jobs organised from booking through to completion.

Role Overview:
As a Service Coordinator / Customer Support, you will be responsible for assisting with customer communication, technician scheduling, job updates and general account support.

You will work closely with clients, technicians, suppliers and the wider Plustel team to ensure jobs are booked, followed up and completed smoothly. This role would suit someone who is organised, confident with email communication, professional on the phone and comfortable managing multiple customer requests at the same time.

Key Responsibilities:

Answering phone calls and responding to customer emails in a professional and timely manner
Liaising with clients, technicians and partners to coordinate service bookings
Building and maintaining strong client relationships through consistent communication and follow-up
Creating, updating and managing jobs using our job management system
Scheduling technician appointments and keeping customers updated on booking progress
Collating job notes, photos and updates from technicians and presenting them clearly to clients and partners
Contacting suppliers via phone and email to confirm pricing, availability and order hardware
Preparing spreadsheets, reports and basic data entry
Arranging couriers and tracking deliveries
Assisting with drafting quotes and invoices
Completing site inductions and compiling safety paperwork, including SWMS
Providing general administration and account support to the team

Preferred Skills and Experience:

Previous experience in customer service, scheduling, service coordination, administration or account support
Strong written communication skills, especially with customer emails
Professional phone manner and confident speaking with clients
Excellent organisational skills and strong attention to detail
Ability to manage multiple jobs, bookings and customer requests at the same time
Confident using Microsoft Outlook and Excel
Experience using ServiceM8, Monday.com or similar job management systems highly regarded
Ability to work well in a team and communicate clearly with technicians and clients
Bonus: Familiarity with telecommunications, security, electrical, I.T. or audio visual services
Training will be provided for our systems, processes, safety paperwork and industry-specific requirements

Benefits:

Full-time role with a growing national services business
Supportive team environment
Opportunity to develop skills in customer support, scheduling, operations and account coordination
Professional development assistance

Work Authorisation:

Australia work authorisation required.

Benefits:

Professional development assistance

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

audio visual technician jobs in smithfield, nsw

Service Coordinator / Customer Support

Crew Casual AV

Senior Lighting Techniciann

Territory Sales Manager - Companion Animal

More jobs to discover

I want to receive the latest job alert for audio visual technician in smithfield, nsw

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