Full job description
We are seeking expressions of interest to join Duty Manager team!
Working closely with the senior management team, you will play a key role in guiding our staff, upholding operational standards, and ensuring every shift delivers an exceptional guest experience.
Are you?
- Someone who currently guides their team from the front
- Someone with strong attention to detail
- Someone who has a minimum 6 months’ experience as a level 2 cinema employee or similar
- An advocate of our Values, our Vision and our Purpose to make the day better for our teams, customers and our communities
- Willing to work a variety of shifts including, nights, weekends and public holidays
- Someone with a positive, can do attitude, while experience matters, the right mindset, drive and willingness to learn matter even more. If you believe you can do the job and have what it takes, we want to hear from you
Position Overview:
In addition to competency in levels 1, 2, 3, and 4, the role encompasses the following responsibilities:
- Supervises the work of employees at levels 1, 2, 3 and 4.
- Assists with training levels 1, 2, 3 and 4.
- Is responsible on a shift-by-shift basis for the projection area including monitoring on-screen presentation and addressing any issues using applied knowledge and where necessary the appropriate technical support framework.
- Is responsible on a shift-by-shift basis for the operation of the cinema location, including adherence to all operating procedures. Maintains an understanding of company policies & procedures.
- Maintain a consistently elevated level of customer service across all departments, ensuring an exceptional experience for patrons.
- Maintains awareness of WHS procedures, always undertaking & maintaining safe work practises. Identifies & appropriately actions and reports incidents according to company policy and guidelines.
- Supports business revenue streams in all cinema departments.
- Understands and applies quality control techniques across all cinema location departments including monitoring day-to-day food preparation to ensure food hygiene requirements and adherence to recipe cards.
- May be operationally responsible for food preparation department/s.
- Is responsible as required for the administration of the cinema location. Has a comprehensive understanding of reporting processes and demonstrates the ability to complete administrative tasks proficiently. Monitors location specific email communications on a shift-by-shift basis.
- Exhibits an excellent understanding of stock control, may undertake stock ordering, and efficiently manage the receiving process in each department.
- Maintain current knowledge of campaigns and events in each department, ensuring effective management and adherence to set time limits in preparation for such events.
- Uphold staff productivity during shifts, identifying and resolving areas of opportunity. Promptly addresses any training concerns with the Location Trainer/ Assistant Manager or General Manager. As required may conduct training of level 1 – 4 team members.
- Exercise discretion within the scope of this level, drawing on knowledge, training, and experience. Performs work under limited supervision either individually or in a team environment.
Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals
- Growing revenue above market
- Maximise assets
- Business transformation
Our Values
- Possibilities
- Team Spirit
- Empowerment
Cinema Worker Level 5 Key Accountabilities
In addition to the key accountabilities for Levels 1, 2, 3 and 4, a Level 5 team member is also accountable for:
1. Operational Responsibility for a Cinema Complex
- Monitor and ensure customer service to the highest possible standard and perform all duties associated with the day-to-day operation of a cinema complex.
- Assume responsibility, as needed, for the administration of the cinema, demonstrating flexibility and readiness to fulfil administrative duties when required.
- General maintenance/ adjustment of lighting, sound systems, computers and other technical equipment within the cinema that falls within capabilities and training.
- Ensure the maintenance of a secure working environment in every department, prioritising the safety and well-being of all personnel. This includes the implementation and oversight of safety protocols and procedures to minimise risks and promote a secure workplace.
- Demonstrate a comprehensive understanding of reporting systems, including proficiency in end-of-week and end-of-day procedures, to facilitate accurate and efficient data management.
- Cinema programming skills and knowledge.
- Competency in the applicable rostering system. May be responsible for conducting the rostering process. Supports accuracy in timesheet management.
- Demonstrates awareness of and understanding in the applicable industrial award.
- Operates flexibly between work areas.
- Responsible for all primary cash handling and associated procedures.
- Demonstrates the capability to undertake payroll reporting and audits, displaying proficiency in managing payroll processes with accuracy and attention to detail.
- Maintains up to date Senior First Aid Certificate.
- Maintains up to date RSA Certificate (where applicable).
- A Duty Manager at this level has attained competency in Level 4 Bio-Box specific accountabilities, as outlined below:
- Correctly power up/down digital equipment including but not limited to projectors, servers, air conditioning and exhaust systems.
- Manual running of sessions.
- Ingest content via TMS & Local Server.
- Manually transfer content.
- Manually change a session and session time.
- Server storage content & SPL clean up.
- Identify faults and repair as necessary, undertake diagnostics, recover digital logs.
- Audio Video content requirements for Conference and Events: set up and operate AV equipment, laptops, audio format changes etc., including the use of Foxtel and satellite decoders.
- May include xenon replacement as instructed by a Technical Manager. Only undertaken with the appropriate training and while wearing the correct PPE.
- Event/BCC TV Updates, BGM (Background Music).
2. Overall Leadership and Team Management
- Recognise the strengths of, and opportunities for, team members across the location, promptly addressing, or reporting any areas of concern to the Assistant Manager and General Manager for resolution.
- Competently oversees training and supervision of Levels 1, 2, 3 and 4.
- Implement and communicate effectively with cinema teams any campaigns or events.
3. Revenue and Financial Responsibility for Cinema
- Responsible for day-to-day cash control including balancing of safe and cash registers.
- Understand and apply quality control techniques.
- May manage and/or assist in the completion of stocktake. Supports stock control and inventory management processes and procedures.
- Effectively monitor & respond to payroll considerations on a shift-by-shift basis.
- Holds competency in preparing nightly, weekly, and monthly accounts for HQ.
4. Customer Service
- Address and respond to customer feedback, demonstrating attentiveness and commitment to resolving issues effectively.
- Guarantee that customers receive an elevated level of service from all departments, prioritising customer satisfaction and positive experiences.
- Make internal and external customers and their needs a primary focus, building and sustaining productive customer relationships.
5. Sales & Promotional Opportunities
- Guarantee thorough reading and understanding of campaign briefs to ensure effective implementation and adherence to outlined strategies.
- Follow time limits set by support centre or General Manager/ Assistant General Manager.
- Ensure that displays are impeccably presented, maintaining a standard of visual excellence, including but not limited to F&B planograms.
- Demonstrate proficiency and knowledge in Promotions and C&E (Conferences and Events), including expertise in voucher sales. Support the successful execution of all on-shift promotional activities and C&E functions.
KPI’s
KPI - Operational Responsibility for Cinema
- Customer feedback
- Operational, WHS and OFLC (where applicable) audits
- Achieve an advanced level of competence in handling cash.
Bio-Box specific:
- Maintains to the best of their ability, a high-quality on-screen presentation and in-cinema experience
for our guests.
KPI - Overall Leadership and Team Management
- Staff Performance Appraisals
- Customer feedback NPS
KPI - Revenue and Financial Responsibility for Cinema
- Operating Statements
- Trade Review
- Company Audits
- Merchandising Report
KPI - Customer Focus
- Written/ Verbal customer feedback
KPI - Sales & Promotional Opportunities
- LAM Plan
- Foyer Information
Skills & Experience
These are the desired skills and experience for this role:
- Current Cinema Worker Level 4 with detailed supervisory experience
- Above average level computer literacy
- Retail, Food and Beverage, Cash Handling experience
- First Aid Certificate
- RSA
Behavioural Capabilities
The following are the mindsets and behaviours required for this role:
- Customer Focused: Dedicated towards delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
- Team Oriented: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
- Behavioural Capability: Strong interpersonal skills and relationship building. Proficient in leading and cultivating a team through effective coaching and development strategies.
- Communication: Excellent communication skills. Displays effective communication with team members at all levels, as well as customers, contractors and guests.
- Decision Making: Ability to make on the spot, effective decisions.
- Flexibility: Adapts well and responds appropriately to the changing operational needs of the business.
- Work Standards: Demonstrates attention to detail and sets exacting standards of performance for self and others.
- Personal Presentation: Excellent personal presentation and grooming.
- Safety Awareness: a commitment to following and ensuring adherence to company policies and procedures. Active participation and engagement in company health and safety procedures and initiatives.
