In-Demand Customer contact officer Jobs in Redbank Plains Qld

Customer Contact Officer
Queensland Rail —Ipswich QLD
- From $85,757 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
10d
Customer Experience Officer - Part-time
Hiya Health —Hillcrest QLD
- $33 - $34 an hour
- Part-time
- Customer service
- Administrative experience
- In-person
- Employee discount
Quick Apply
12d
EXPRESSION OF INTEREST - CUSTOMER SERVICE OFFICER - INBOUND QLD
Winc —Richlands QLD
- No weekends
- Hybrid work
- Hospitality
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Placement Officer Mylestones Employment
CPL - Choice, Passion, Life —Booval QLD
- Full-time
- Communication skills
Quick Apply
Customer Experience Assurance Officer (OnTrain Customer Operations)
Queensland Rail —Brisbane QLD
- $117,750 a year
- Overtime
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
11d
Mater Administration Talent Community
Mater Group —South Brisbane QLD
- $32.02 - $44.25 an hour
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Employee assistance program
Administration Officer
Griffith University —Nathan QLD
- $82,415.66 - $92,456.55 a year
- Full-time
- Doctoral degree
- Customer service
- Administrative experience
- Work from home
- Parental leave
Quick Apply
HDR Progress and Completions Officer
Griffith University —Nathan QLD
- $94,966 - $101,295 a year
- Part-time
- Hybrid work
- Administrative experience
- University
- Recruiting
Quick Apply
3d
Customer Support Officer
Jumbo Interactive —Milton QLD
- $64,000 - $65,500 a year
- 8 hour shift
- CRM software
- Management
- AI
- Employee assistance program
Quick Apply
Financial Crimes Officer - Contact Centre
Cuscal —South Brisbane QLD
- Full-time
- Hybrid work
Quick Apply
7d
Administration Officer
Mater Group —South Brisbane QLD
- $32.02 - $37.35 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Employee assistance program
10d
Accounts Receivable & Accounts Payable Officer
Hewitt —Brisbane QLD
- Full-time
- Communication skills
- Time management
- Employee assistance program
Quick Apply
3d
Administration Officer
BlueCare —Kenmore QLD
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Parental leave
Customer Relationship Specialist - Mt Gravatt
Bank of Queensland —Mount Gravatt QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
5d
Customer Service Officer - Coorparoo
Bank of Queensland —Coorparoo QLD
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
6d
HR Officer
Vertaview Group —Eight Mile Plains QLD
- $71,948 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee discount
11d
Senior Administration Officer
Mater Group —South Brisbane QLD
- $39.79 - $44.25 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Experience working with children
- Health insurance
- Employee assistance program
10d
Training Delivery Officer
Queensland Rail —Brisbane QLD
- $101,493 a year
- Overtime
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee assistance program
11d
Customer Relationship Specialist - The Gap
Bank of Queensland —The Gap QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Administration Officer - Loganlea State High School
Queensland Government —Logan City QLD
- Temporary
- Administrative experience
10d

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Customer Contact Officer

Queensland Rail -
Ipswich QLD

Apply Now

Job Details

Permanent | Full-time
From $85,757 a year
10 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience

Full Job Description

Req. Id: 11896

Date: 6 Aug 2026

Location:

Ipswich, QLD, AU, 4305

Company: Queensland Rail

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, we’re built on the foundation of true connection—not just through the railways we operate, but through the relationships we nurture within our teams and the communities we serve across Queensland. For more than 160 years, we’ve played a vital role in connecting people, places, and opportunities. Now, we invite you to be part of our proud legacy as we continue to drive progress and help shape a brighter, more sustainable future for generations to come.

About the Role

We are currently seeking a highly motivated and customer-focused Customer Contact Officer (AS3) to join our Ipswich-based Customer Contact Centre. This is a permanent, full-time opportunity working Monday to Friday on a rotating roster. This role has a starting salary of $85,757 + 12.75% super.

As the first point of contact for Queensland Rail, you will play a critical role in delivering a positive customer experience. Operating from the Customer Contact Centre switchboard, you will manage a high volume of incoming calls, respond to email enquiries, make outbound calls where required, and coordinate enquiries through to resolution. Working with a broad range of customers and internal stakeholders, you will ensure information is accurate, timely, and delivered with professionalism and care.

Key Responsibilities:

Deliver exceptional customer service as the first point of contact for customer, public, and stakeholder enquiries
Manage high volumes of inbound telephone calls and email enquiries, ensuring prompt and professional responses
Make outbound calls to customers and internal stakeholders to obtain information, provide updates, and support enquiry resolution
Assess, investigate, and coordinate customer enquiries through to completion, ensuring a positive customer experience
Maintain accurate records and update customer information across relevant systems
Provide clear and accurate information regarding Queensland Rail services, processes, and customer enquiries
Liaise with internal teams and stakeholders to resolve enquiries efficiently and within agreed service timeframes
Contribute to continuous improvement initiatives that enhance customer service delivery and operational efficiency

About You

To be successful in this role, you will:

Have a genuine passion for helping people and providing excellent customer service
Possess strong administrative skills with a high level of accuracy and attention to detail
Be confident in using computer systems, including Microsoft Office (intermediate level or higher)
Thrive in a fast-paced, team-oriented environment, and adapt well to change
Have proven experience in a Contact Centre or customer-facing role, including meeting performance and quality standards
Demonstrate clear communication, problem-solving ability, and the capacity to manage multiple priorities.

Sounds great what’s next?

If you're enthusiastic, customer-focused, and ready to take the next step in your career, apply now via our website by 11:59pm (GMT+10:00 Brisbane) Friday 21st of August 2026.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks. We may also be considering more than one vacancy under this advertisement and some roles may also be advertised externally.

To learn more about this Queensland Rail career opportunity please contact [email protected]. Please do not email your application. We can only accept applications received via our website.

Apply Now

Refine Your Search

customer contact officer jobs in redbank plains qld

Customer Contact Officer

Customer Experience Officer - Part-time

EXPRESSION OF INTEREST - CUSTOMER SERVICE OFFICER - INBOUND QLD

Placement Officer Mylestones Employment

Customer Experience Assurance Officer (OnTrain Customer Operations)

Mater Administration Talent Community

Administration Officer

HDR Progress and Completions Officer

Customer Support Officer

Financial Crimes Officer - Contact Centre

Administration Officer

Accounts Receivable & Accounts Payable Officer

Administration Officer

Customer Relationship Specialist - Mt Gravatt

Customer Service Officer - Coorparoo

HR Officer

Senior Administration Officer

Training Delivery Officer

Customer Relationship Specialist - The Gap

Administration Officer - Loganlea State High School

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