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HR Improvement Lead
12-month fixed term contract, potential to be extended
Hybrid and highly collaborative working environment
Key role improving HR service model effectiveness and building shared services capability
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.
About the role
Reporting to the Program Director – HR Improvement, the HR Improvement Lead will design, coordinate and deliver practical HR improvement initiatives that strengthen the future People Operating Model and improve how HR services are delivered across the organisation.
Partnering closely with People & Culture teams and business stakeholders, the role will focus on improving HR service model effectiveness, simplifying processes, clarifying ways of working and supporting the build-out of a new HR Operating model.
You’ll be accountable for leading small improvement projects and workstreams from discovery through to implementation, using process mapping, stakeholder engagement and practical continuous improvement methods to lift efficiency, effectiveness and service quality. You will help identify opportunities, define actions, track benefits and ensure changes are embedded in day-to-day HR operations.
About you
To be considered for this role, applicants must meet the following key selection criteria within their application, as this forms part of our merit-based recruitment process:
Must have 5+ years’ experience working in HR improvement, HR operations, Business Partnering, shared services or process improvement roles.
Strong HR knowledge across core People & Culture services, with an understanding of how effective HR operating models, processes and service channels support the employee and leader experience.
Proven experience delivering process improvement initiatives, ideally including process mapping, Lean or continuous improvement methods, service catalogue development, workflow redesign or shared services uplift.
Demonstrated ability to manage small projects or workstreams, including planning, prioritising, coordinating deliverables, tracking actions and reporting progress.
Established stakeholder engagement skills, with the confidence to work directly with HR teams, leaders and business stakeholders to understand needs, test solutions and support adoption.
Ability to define, track and communicate measures of efficiency, effectiveness and service quality, with tertiary qualifications in HR, business, process improvement or a related field (highly desirable)
Salary for this position is commensurate to the successful candidate’s aligned skills and experience to the position.
Why V/Line
In addition to free myki travel, we offer:
Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at
[email protected] or 1800 800 007 for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.
V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards.
