About the Role
As a Customs Broker at FedEx, you will be responsible for managing end-to-end customs clearances while maintaining the highest standards of compliance, accuracy, and customer service. You will collaborate closely with clients, internal operational teams, and government authorities to deliver seamless import and export outcomes.
Key Responsibilities
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Lodging import and export declarations and managing customs entries from start to finish
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Ensuring accurate tariff classification, valuation, and application of relevant Australian customs customs, quarantine, and other
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Collecting, reviewing, and interpreting shipping and customs documentation to ensure accuracy and compliance
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Providing value-added advisory services, including duty minimisation strategies, tariff concessions, and duty drawback advice
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Liaising with clients, internal freight and transport teams, and government agencies
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Managing multiple shipments and deadlines in a fast-paced environment
Skills & Experience
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Licensed Customs Broker (essential)
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Proven experience in import/export customs clearance operations
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Strong knowledge of Australian customs legislation, tariff classification, and valuation
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High level of attention to detail and accuracy
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Excellent written and verbal communication skills
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Ability to work collaboratively across customs, freight forwarding, and transport teams
What We Offer
Career growth and progression: At FedEx, you’re more than just part of a global brand — you’re part of a team where people feel supported, valued, and connected. Our employees build long-term careers with us, with many of our Customs professionals progressing into roles such as Station Managers, Senior Leaders, and Engineers, as well as taking on international opportunities. We are committed to supporting your career aspirations every step of the way.
Extra Earning potential: Maximise your earnings in a supportive and collaborative team environment, with access to weekend work and public holiday shifts, a competitive hourly rate, and full-time job security
Tuition assistance: At FedEx, we are a team that genuinely cares. We offer support for further education to help you grow and develop your career
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
