In-Demand Hotel & accommodations guest services staff Jobs in Penrith, Nsw

Guest Services Manager / Duty Manager
Panthers Group —Penrith NSW
- Weekend availability
- CPR Certification
- Culinary experience
- First Aid Certification
- Employee discount
6d
Front Office Manager
Panthers Group —Penrith NSW
- Weekend availability
- CPR Certification
- Culinary experience
- Customer service
- Employee discount
6d
Novotel Assistant Manager
West HQ —Rooty Hill NSW
- Weekend availability
- Microsoft Office
- Leadership
- Communication skills
- Free parking
- Employee discount
17h

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Guest Services Manager / Duty Manager

Panthers Group -
Penrith NSW

Apply Now

Job Details

Full-time
6 days ago

Benefits

Employee discount
On-site parking

Qualifications

CPR Certification
RSA
Culinary experience
First Aid Certification
Guest services
OPERA
Leadership
Hotel experience
Office experience

Full Job Description

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager / Duty Manager to join the Hotel!

Introducing Pullman Sydney Penrith

Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings

About the Role

You will be a part of a professional, guest-focused team where service is not just a task, but a passion. Every interaction is an opportunity to exceed expectations and create lasting impressions.

The Benefits of the Role

Inclusive, flexible and engaging working environment built on strong values and authenticity
Training and Development with global career opportunities
Staff discounts on accommodation and food & beverage across Accor’s 5,000+ hotels worldwide
40% discount at all Panthers-owned food outlets and free post-mix while on shift
20% discount on Panthers merchandise
Reward and recognition programs that celebrate outstanding contributions
A range of leave options for PT/FT employees and additional employee benefits
Staff social events and opportunities to connect with your teammates
Complimentary onsite parking

The Role of Guest Services Manager / Duty Manager

Reporting to the Front Office Manager, you will:

Oversee hotel operations on a shift basis, ensuring a seamless guest experience
Lead and inspire the Front Office team to deliver exceptional service
Drive memorable guest experiences, overseeing arrivals, departures, room allocations, ALL & Accor Plus loyalty members, VIP guests and special requests, while proactively managing guest feedback, complaints and service recovery
Champion guest loyalty and recognition initiatives through a collaborative, whole-of-hotel approach
Foster a professional, innovative, and guest-centric culture where service excellence is at the heart of everything we do
Assist with the training, coaching, and development of Front Office team members
Manage emergencies calmly and decisively, prioritising the safety and wellbeing of guests and team members

About You

Proven 2+ years’ experience in a Assistant Manager, Duty Manager or Front Office Supervisor role within a fast-paced hotel environment
Proficiency in Opera PMS is essential
A passion for delivering exceptional guest service with a positive and professional attitude
Excellent communication, problem-solving, and leadership skills
Hold a current Responsible Service of Alcohol (RSA) Certificate
Possess current First Aid and CPR certifications
Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required

Ready to Apply

If this sounds like the opportunity for you, please apply now!

Apply Now

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hotel & accommodations guest services staff jobs in penrith, nsw

Guest Services Manager / Duty Manager

Front Office Manager

Novotel Assistant Manager

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