JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Overview of the Role:
As the National Switchboard Operator, you will play a key role in delivering a professional and seamless experience for all callers across Marsh offices in Australia. You will be the first point of contact for many internal and external stakeholders and will represent the organisation with professionalism, accuracy, and exceptional customer service.
This role is responsible for managing a high-volume national switchboard, ensuring calls are answered promptly and directed accurately, while maintaining up-to-date directory and team information. The position requires strong communication skills, attention to detail, and the ability to remain calm and professional in a fast-paced environment.
The national switchboard operates between 8:00am and 6:00pm. Flexibility is essential, as the successful candidate will be required to work varying shifts and provide full-shift coverage to support operational requirements and business continuity
Duties include but are not limited to:
Answer and manage all incoming calls for Marsh offices across Australia in a professional and timely manner.
Accurately transfer calls and assist callers with general enquiries.
Maintain and regularly update the national switchboard console and directory information.
Review new starter and exit reports provided by the Facilities Management team and update records accordingly.
Liaise with managers to confirm contact details, team structures, and extension information for new employees
Work closely with team assistants and business leaders to ensure team lists and contact details remain current.
Build effective working relationships with internal stakeholders to support accurate and efficient call management.
Deliver a consistently high standard of customer service to clients, employees, and visitors.
Support continuous improvement initiatives and actively participate in learning and development opportunities.
Demonstrate professionalism, integrity, and a positive team-focused approach in all interactions.
Sounds like you? We are looking for someone:
Previous experience operating a busy switchboard or working in a high-volume customer service environment.
Strong verbal communication and interpersonal skills.
Ability to build credibility and maintain professional relationships across all levels of the business.
Excellent customer service skills with a professional and courteous manner.
Strong attention to detail and organisational skills.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated problem-solving capability and sound judgement.
Confidence using technology and willingness to learn new systems and processes.
Commitment to maintaining high standards of ethics, integrity, and professionalism
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number ABREQ531040
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
