In-Demand Technical lead Jobs in Osborne Park, Wa

Service Delivery Manager - Newtrend IT
Lyra Technology Group —Kewdale WA
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
Quick Apply
Environmental Consultant - Monitoring, Impact Assessment and Compliance
Elk Fish Robotics —Fremantle WA
- $77,861.85 - $149,030.84 a year
- Full-time
- Hybrid work
- Management
- Research
- Microsoft Office
Quick Apply
Full Stack Technical Lead - Manager
EY —Perth WA
- Azure
- DevOps
- Systems design
- Parental leave
Condition Monitoring Lead I Perth
Bureau Veritas —Perth WA
- Full-time
- Laboratory
- Management
- Engineering
- Employee assistance program
- Employee discount
2026/2027 - Summer Vacation Program - Mining Engineering
Northern Star Resources Limited —Subiaco WA
- Seasonal
- On-the-job training
Retail Store Manager
Magic Hand Car Wash Franchisor Pty Ltd —Palmyra WA
- $78,000 - $82,000 a year
- Weekend availability
- Customer service
- Education
- Bachelor's degree
- Profit sharing
- On-the-job training
Quick Apply
2027 DXC Technology Graduate Program Australia
DXC Technology —Perth WA
- Full-time
- In-person
- AI
11d
ICT Helpdesk Officer
Northfleet —Osborne Park WA
- Full-time
- Customer service
- ERP systems
- Administrative experience
Quick Apply
4d
Technical Service Manager
WesTrac —Guildford WA
- Full-time
- Analysis skills
- Communication skills
- Employee stock purchase plan
- Parental leave
EUC Engineer
APM Group —Perth WA
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
Quick Apply
2026/2027 - Summer Vacation Program - Mine Survey
Northern Star Resources Limited —Subiaco WA
- Seasonal
- On-the-job training
Project Coordinator
Contract Resources —Perth WA
- Full-time
- Communication skills
Quick Apply
Service Desk Engineer - WA
GPK Group —Wangara WA
- $70,000 - $80,000 a year
- Full-time
- Azure
- Analysis skills
- AI
Construction Project Manager
AI Talent —Nedlands WA
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- PMP
- Administrative experience
- Bachelor's degree
- Work from home
Quick Apply
Response Team (Help Desk) Level 1
TechBrain —Perth WA
- Full-time
- Management
- Microsoft Office
- IT
Manager Information Management & Systems
Fortescue —Perth WA
- Monday to Friday
- Management
- Engineering
- No degree
4d
Sales Consultant
Power Source Electrical and Air —Neerabup WA
- From $59,280 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Quick Apply
5d
EOI - Site Engineer
SEE Group —Perth WA
- Microsoft Excel
- Bachelor's degree
- Organisational skills
Production or Plant Engineer
AI Talent —Nedlands WA
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Management
- CAD
- Microsoft Office
- Work from home
Quick Apply
14d
Manager Cultural Heritage and Native Title
PLS —Perth WA
- Full-time
- Management
- Leadership
- Communication skills
- Work from home
- Parental leave

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technical lead jobs near osborne park, wa

Service Delivery Manager - Newtrend IT

Lyra Technology Group
Kewdale WA

Quick Apply

Job Details

Permanent | Full-time

Qualifications

ConnectWise
ITIL Certification
System administration
Azure
Management
Customer service
Disaster recovery
IT support
ISO 27001
Cybersecurity
Leadership
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Reporting to the CEO, you will lead and develop the Service Desk, Onsite, Workshop, Escalations, and Monitoring & Automation teams, driving service excellence, operational performance and continuous improvement. This is a leadership-focused position, not a hands-on technical role, but your technical background will enable you to provide informed direction, coach your teams and maintain high service standards.

Responsibilities

Lead the Service Desk, Onsite, Workshop, Escalations and Monitoring & Automation functions.
Drive service performance by managing KPIs, SLAs, ticket quality and operational reporting.
Coach, mentor and develop Team Leaders and service staff through regular performance reviews and training plans.
Oversee ticket lifecycle management, resource allocation and service queue performance.
Act as the senior escalation point for client service issues, ensuring excellent customer outcomes.
Improve service processes, governance and operational consistency across the business.
Monitor workforce capacity, scheduling and service delivery performance.
Collaborate with Projects, Account Management, Sales and Technical teams to deliver seamless customer experiences.
Use operational data and reporting to identify trends, improve performance and implement continuous improvements.
Foster a culture of accountability, ownership and exceptional customer service.

Skills required

A minimum of 5’ years previous experience leading a Service Desk or Service Delivery function, ideally within a Managed Service Provider (MSP).
Strong technical background in IT support, infrastructure or systems administration.
Proven leadership experience managing managers and technical teams.
Experience managing SLAs, KPIs, service quality and operational performance.
Strong understanding of ticket lifecycle management, escalations and resource planning.
Excellent communication, coaching and stakeholder management skills.
Ability to analyse service metrics and implement measurable improvements.
Commercial awareness with an understanding of how service performance impacts business outcomes.

Desirable

Experience with ConnectWise Manage or similar PSA platforms.
ITIL certification or practical ITIL experience.
Microsoft, Azure, networking or cybersecurity certifications.
Experience managing multiple IT service functions within an MSP.
Knowledge of Microsoft 365, Azure, Windows Server, networking, cybersecurity, backup and disaster recovery solutions.
Experience working within ISO 27001-aligned environments.

Benefits

Genuine autonomy to build standards, processes and high-performing teams.
Ongoing professional development and leadership growth opportunities.
Be part of a values-driven organisation that believes in accountability, respect, teamwork and doing the right thing.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

technical lead jobs in osborne park, wa

Service Delivery Manager - Newtrend IT

Environmental Consultant - Monitoring, Impact Assessment and Compliance

Full Stack Technical Lead - Manager

Condition Monitoring Lead I Perth

2026/2027 - Summer Vacation Program - Mining Engineering

Retail Store Manager

2027 DXC Technology Graduate Program Australia

ICT Helpdesk Officer

Technical Service Manager

EUC Engineer

2026/2027 - Summer Vacation Program - Mine Survey

Project Coordinator

Service Desk Engineer - WA

Construction Project Manager

Response Team (Help Desk) Level 1

Manager Information Management & Systems

Sales Consultant

EOI - Site Engineer

Production or Plant Engineer

Manager Cultural Heritage and Native Title

I want to receive the latest job alert for technical lead in osborne park, wa

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