Department: South Region
Department/Agency: Corrective Services NSW
Location:
Nowra, NSW, AU, 2541
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Req ID: 86108
Senior Case Management Officer
Corrective Services NSW
Location – Nowra
Employment type – Ongoing Full-time
Salary – $116,981 - $129,492 pa Plus Superannuation and Annual Leave Loading
Your role
This role leads a Case Management Unit within a Correctional Centre or Cluster, supporting inmates through rehabilitation and intervention programs that help reduce reoffending. It is a great opportunity for a candidate to make a meaningful impact on community safety, lead a dedicated team, and drive positive rehabilitation outcomes while developing their leadership and stakeholder management skills.
What you’ll do
As part of the Correctional Centre team, you will lead the Case Management Unit (CMU) to deliver effective case management services that support inmate rehabilitation and reduce reoffending.
You will supervise and support Case Management Officers, coordinate caseload allocation and reviews, manage complex inmate cases, and facilitate case conferences. You will also work closely with internal and external stakeholders to maximise intervention opportunities and support successful reintegration outcomes.
You'll work with a committed team of correctional and case management professionals in a fast-paced custodial environment where collaboration, leadership, and sound decision-making are key to achieving positive outcomes for inmates and the community.
What we’re looking for
Superior skills in offender supervision and case management of complex clients.
Knowledge of, or experience in delivering, services and programs that support client rehabilitation and positive outcomes.
Understanding of contemporary correctional issues, priorities, and case management practices.
Demonstrated experience sourcing and analysing complex information, conducting risk and needs assessments, and developing high-quality case plans.
Proven ability to provide professional supervision, coaching, and development to new Case Management Officers during workplace training and probation periods.
Strong communication, stakeholder engagement, and leadership skills, with the ability to support teams in a dynamic operational environment.
Essential requirements
Current and valid driver's licence and willingness to travel within NSW.
Successful applicants are required to attend a four-week face to face training program at the Brush Farm Corrective Services Academy in Eastwood.
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close 11th September 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Fay Brown on
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos via email on
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. This recruitment process will create a talent pool for South Coast Correctional Centre only.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
