At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Ongoing Full-Time role
- Located in Newcastle with flexible working arrangements available
- Salary: $116,981 to $129,492 plus super and annual leave loading
- Attractive benefits including flex time, paid parental leave & access to a Fitness passport
About Cleaning Services
The NSW Government’s reforms to public sector cleaning services entail the NSW Department of Education taking over management of the state’s Whole-of-Government cleaning contracts from January 1, 2026.
A team has been established to deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams. Including Governance, ITD, Recruitment and Risk Management.
About the role
The Cleaning Facilities Senior Advisor provides a full range of cleaning services compliance, operational coordination, local service delivery performance, and administration support functions across the Newcastle and Lake Macquarie region.
The successful person will be customer and solutions focused and be happy in a role to make their own. The role requires someone to be flexible, collaborative and organised. They bring a supportive team focussed approach and adapt easily in a dynamic environment.
Some of the main responsibilities are however not limited to:
- Work closely and collaboratively with a team of supervisors assisting with operational challenges, inductions, customer escalations, staff management matters, quality concerns, and the resolution of service delivery issues
- Develop and maintain effective working relationships with principals, site managers, contractors, and other stakeholders to support the delivery of contracted cleaning services in line with service standards
- Support any resource or rostering changes for cleaning services across the region
- Ensure compliance with all WHSE requirements, including chemical handling, PPE use, and safe work practices. Troubleshoot and resolve issues promptly, escalating as necessary, in accordance with Department of Education policy and contractual requirements.
- Contribute to continuous improvement initiatives in cleaning service delivery and monitoring systems
- Regular travel to schools and other government agency sites across the region
About you
- Knowledge and experience in the cleaning industry is highly regarded
- Experience with compliance and WHS obligations is desirable
- Strong MS Office skills
- Be confident managing stakeholders at all levels
- Strong written and verbal communication skills
- Demonstrated experience working in a matrix organisation and a constant environment of change
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Current driver's licence and willingness to travel across the designated region
- Current and valid Working with Children Check Clearance for paid employment.
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: 9 September 2026 at 11:59pm.
For role enquiries, please contact Gabby Sharp (Cleaning Facilities Lead) at [email protected] or call 0407 402 340
For recruitment process enquiries, please contact Sonia Buidan (Recruitment Specialist) at [email protected]
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
