In-Demand Sales and service technician Jobs in Newcastle, Nsw

Service Customer Care Representative
Crown Equipment —Beresfield NSW
- $70,000 - $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Employee assistance program
Quick Apply
SERVICE TECHNICIAN
Ingersoll Rand —Beresfield NSW
- Overtime
- Customer service
- Maintenance
- Outdoor work
POS Hardware Support Technician
Axiom Technologies —Newcastle NSW
- Part-time
- Customer service
- Analysis skills
- POS
Operations Project Manager - Northern NSW
Otis —Mayfield West NSW
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Customer Service Consultant
PTC Phone Tech & Comm —Charlestown NSW
- Weekend availability
- Sales
- Budgeting
- Employee discount
Quick Apply
Workshop Foreman- Newcastle Branch
All Lift Forklift & Access Equipment —Newcastle NSW
- Full-time
- Forklift
- Communication skills
Construction/Installation Electrician - Multiple headcounts
Otis —Mayfield West NSW
- Full-time
Workshop Forklift Mechanic/Service Technician
Crown Equipment —Beresfield NSW
- $75,000 - $85,000 a year
- Overtime
- Health insurance
- Employee assistance program
Quick Apply
Field Forklift Mechanic/Service Technician
Crown Equipment —Beresfield NSW
- Overtime
- Health insurance
- Employee assistance program
Quick Apply

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Service Customer Care Representative

Crown Equipment -
Beresfield NSW

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year

Benefits

Health insurance
Employee assistance program

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Communication skills
Time management

Full Job Description

About the Role

We are seeking a proactive and detail-oriented Service Customer Care Representative to join our dynamic Service Department. In this pivotal role, you will be the first point of contact for customers and Service Technicians, ensuring smooth coordination of service requests and accurate invoicing. Your contribution will directly impact customer satisfaction and the efficiency of our aftermarket services.

Requirements

Key Duties & Responsibilities

Receive, log and coordinate customer service and maintenance requests.
Dispatch and support field service technicians, ensuring efficient scheduling and communication.
Process and verify work orders, parts, and labour for invoicing accuracy.
Maintain and update service and maintenance agreements.
Monitor compliance with service procedures, time tracking, and reporting requirements.
Liaise with Parts, Rentals, and Sales Teams to coordinate joint activities.
Provide general administrative and reporting support to the Service Department.

Skills & Experience

Minimum of 2 years' experience in service administration, customer service or a similar coordination role.
Strong attention to detail and accuracy in data entry and invoicing.
Clear and confident communication skills, both written and verbal.
Strong organisational and time management skills.
A proactive, customer-focused approach.

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
Corporate Rates for Private Health Insurance.
An inclusive working environment.
An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.

Quick Apply

Refine Your Search

sales and service technician jobs in newcastle, nsw

Service Customer Care Representative

SERVICE TECHNICIAN

POS Hardware Support Technician

Operations Project Manager - Northern NSW

Customer Service Consultant

Workshop Foreman- Newcastle Branch

Construction/Installation Electrician - Multiple headcounts

Workshop Forklift Mechanic/Service Technician

Field Forklift Mechanic/Service Technician

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