In-Demand Mortgage specialist Jobs in New South Wales

Customer Service Specialist - Full Time
Pepper —New South Wales
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Parental leave
- Gym membership
Change Specialist
Anglican Care —Newcastle NSW
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Settlement Specialist
Commonwealth Bank —Sydney NSW
- Full-time
- Hybrid work
- Parental leave
2d
Head of Commercial Sales Specialists
Equifax —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Finance
- Employee assistance program
Director People Experience
Anglican Care —Newcastle NSW
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
Quick Apply
13d
Lending Operations Specialist
Skip Loans —Sydney NSW
- Full-time
- Hybrid work
- AI
- Time management
Quick Apply
Customer Engagement Team Leader
Anglican Care —Newcastle NSW
- Contract
- Microsoft Office
- Supervising experience
- Parental leave
- Employee assistance program
Quick Apply
Senior Sales Specialist
Equifax —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Negotiation
- Employee assistance program
Personal Banker Albatross
Australian Military Bank —Nowra NSW
- Full-time
- On-the-job training
- Parental leave
Reporting Specialist, Financial Crime
Westpac Group —Sydney NSW
- Full-time
- Hybrid work
Product Director - Lending
Bridgit —Sydney NSW
- Remote
- Product management
- Agile
- Financial services
- Annual leave
Senior Engineer - Credit Risk Specialist
Westpac —Sydney NSW
- Full-time
- AI
Chief Engineer - Downstream
Westpac —New South Wales
- Full-time
- Financial services
- AI
Mortgage Operations Officer – Perpetual Corporate Trust
Perpetual Limited —Sydney NSW
- Full-time
- No experience needed
- Financial services
- In-person
- Work from home
Senior Private Banker
Westpac —Barangaroo NSW
- Full-time
- Management
- Business development
12d
Analyst, Asset Based Finance
Barings —Castlereagh NSW
- Full-time
- Microsoft Excel
- Finance
- SQL
Senior Relationship Manager
Westpac —Yass NSW
- Full-time
Teller
Westpac —Cabramatta NSW
- Part-time
- Customer service
- Cash handling
12d
Database Analyst
Barings —Castlereagh NSW
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Senior Collections Lead
Athena Mortgage —Sydney NSW
- Full-time
- Hybrid work
- Data entry
13d

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Customer Service Specialist - Full Time

Pepper -
New South Wales

Apply Now

Job Details

Full-time

Benefits

Parental leave
Gym membership
Referral program
Insurance services

Qualifications

Customer service
Call center experience
Security
Communication skills

Full Job Description

Who We Are

At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 25 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.

The Role

The Customer Service Specialist team is one of the faces of Pepper Money for our customers. This role is responsible for answering any queries and calls post-settlement. You could find yourself helping a customer with their loan balance, updating their contact details and assisting our customers with their loan repayments.

Customer Service: Provide exceptional service to our customers in Australia and New Zealand, covering both mortgages and asset finance products.
Inbox Management: Respond to customer emails promptly and in line with our policies.
Lodge Complaints: File and manage customer complaints to ensure compliance with regulations, or collaborate with our customer resolutions team to find solutions.
Accurate Note Taking: Keep detailed notes on customer accounts to ensure data security and a seamless customer experience.

About you

We’re looking for someone with experience working in a fast-paced call-centre. Here’s what we’re looking for:

Call-centre experience: Someone who has experience in a fast-paced contact centre environment handling 50-60 interactions per day.
Outstanding communication skills: Deliver excellent written and verbal customer service in the Pepper Money tone of voice to provide solutions, answers and accurate information to our valued customers.
Team-player: Collaborate well within a team, have a strong work ethic, and find ways to improve processes for a smoother workflow.

At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:

Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.
Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real: We keep it honest and respect everyone, building genuine connections.

Our Benefits

At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

Development: a full suite of development opportunities and a great team to learn from
Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives
Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!
Referral Bonus: Earn $2000 for referring great people.

If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.

For more information on Pepper visit www.peppermoney.com.au.

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.

Apply Now

Refine Your Search

mortgage specialist jobs in new south wales

Customer Service Specialist - Full Time

Change Specialist

Settlement Specialist

Head of Commercial Sales Specialists

Director People Experience

Lending Operations Specialist

Customer Engagement Team Leader

Senior Sales Specialist

Personal Banker Albatross

Reporting Specialist, Financial Crime

Product Director - Lending

Senior Engineer - Credit Risk Specialist

Chief Engineer - Downstream

Mortgage Operations Officer – Perpetual Corporate Trust

Senior Private Banker

Analyst, Asset Based Finance

Senior Relationship Manager

Teller

Database Analyst

Senior Collections Lead

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