In-Demand Monitoring specialist Jobs in New South Wales

Intraday Workforce Specialist
IKEA —Tempe NSW
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Parental leave
2h
IT Support Specialist
Anglican Care —Newcastle NSW
- Contract
- Writing skills
- Administrative experience
- Parental leave
- Employee assistance program
Quick Apply
8d
Business Improvement & Project Specialist
Harvey Norman —Homebush West NSW
- Full-time
- Organisational skills
- Communication skills
- Parental leave
5d
Trust & Safety Compliance Specialist
TikTok USDS JV —Sydney NSW
- Hybrid work
- Writing skills
- Education
- Bachelor's degree
Unit Facility Management Specialist
IKEA —Tempe NSW
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Annual leave
- Parental leave
7d
Event Monitoring Specialist
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
14d
Customer Success Specialist (12 month FTC)
Clio —Sydney NSW
- $88,000 - $119,000 a year
- Full-time
- Hybrid work
- Communication skills
Senior SEO Specialist
Great Southern Bank —Sydney NSW
- Sales
- Analysis skills
- Financial services
- Work from home
Continuous Improvement Specialist
Avant —Sydney NSW
- Full-time
- Leadership
- Communication skills
Assistant Project Officer (Course Coordination)
National Parks & Wildlife Service —Sydney Western Suburbs NSW
- Full-time
- Administrative experience
- Communication skills
- Annual leave
2d
IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
6d
Trust & Safety Compliance Specialist (Swing Shift)
TikTok USDS JV —Sydney NSW
- Hybrid work
- Writing skills
- Education
- Bachelor's degree
Data Entry Administrator
Healius Corp. —North Ryde NSW
- Full-time
- Laboratory
- Administrative experience
- Data entry
- Health insurance
- Employee assistance program
Remote Sales Specialist, 14 Month Contract
Medtronic —Macquarie Park NSW
- Full-time
- Remote
- CRM software
- Sales
- Senior Secondary Certificate of Education
6d
Search Engine Optimisation (SEO) Specialist
Yoghurt Digital —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
- Marketing
Senior Proposal Specialist
Workplace Options —Sydney NSW
- Full-time
- Hybrid work
- Marketing
- Writing skills
- Microsoft Office
- Tuition reimbursement
- Employee assistance program
Quick Apply
14d
Assistant Vice President / Vice President, Information Security Threat Management Specialist (Application Monitoring & Response), Global Information Security, Sydney, Australia
Bank of America —Sydney NSW
- Full-time
- Analysis skills
- Scripting
- Communication skills
Senior Ecommerce Operations Specialist
Luxottica Retail Aust Pty Ltd —North Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Hotel experience
Asset Management Specialist
KBR —Sydney NSW
- Full-time
- Engineering
- Parental leave
Assistant Operations Manager
Sports Clean —Castle Hill NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Customer service
- Maintenance
- Travel reimbursement
- Professional development assistance
Quick Apply
5d

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Intraday Workforce Specialist

IKEA -
Tempe NSW

Apply Now

Job Details

Permanent | Full-time
2 hours ago

Benefits

Annual leave
Uniform provided
Parental leave
Employee assistance program
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Management
Forecasting
Kronos
Communication skills

Full Job Description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Sydney (Tempe)
Employment type

Full Time Permanent co-worker
Department

People & HR
Deadline

2026-09-16

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, everything starts with our customers. Within our Remote Customer Meeting Point (RCMP), we create meaningful connections with customers across multiple channels, delivering great experiences at every interaction.

We are a diverse and passionate team that works together to build long-lasting relationships, solve problems, and continuously improve how we serve our customers. We listen, learn, and take action based on customer feedback, always keeping people at the heart of what we do.

As part of our growing Workforce Management team, you'll play a key role in ensuring we have the right resources in place to deliver exceptional customer experiences. Working closely with Operations Leaders, Workforce Planning and Scheduling Specialists, you'll monitor performance in real time, identify risks and opportunities, and implement actions that optimise service levels and operational outcomes.

Key responsibilities (title) Who you are

Key responsibilities (text) You are a proactive and analytical workforce management professional who thrives in a fast-paced contact centre environment. You enjoy using data and insights to solve problems, influence stakeholders, and drive operational performance.

To be successful in this role, you will have:

At least 3 years' experience in a contact centre workforce management environment.
Previous experience as an Intraday Specialist, Real-Time Analyst, or similar workforce planning role.
Strong understanding of workforce management principles, including forecasting, capacity planning, scheduling, and intraday management.
Experience monitoring real-time performance and managing service levels across multiple channels.
Strong knowledge of workforce management platforms, including Genesys and Verint.
Excellent analytical and problem-solving skills, with the ability to interpret data and make informed recommendations.
Advanced computer literacy and proficiency in Microsoft Excel, PowerPoint, and reporting tools.
Strong communication and stakeholder management skills, with the ability to work effectively across teams and levels of the organisation.
A keen eye for detail and a continuous improvement mindset.

Team vision ( title) About this work area

Team vision (text) As an Intraday Specialist, you will be responsible for monitoring and managing contact centre performance in real time to ensure customer demand and workforce supply remain aligned.

Key responsibilities include:

Monitoring operational performance across customer contact channels using workforce management tools and dashboards.
Tracking key metrics including contact volume, service levels, queue times, average handling time, abandonment rates, and schedule adherence.
Ensuring demand and staffing levels remain balanced by identifying performance risks and implementing appropriate corrective actions.
Proactively communicating real-time performance issues and recommendations to leaders and key stakeholders.
Coordinating short-term workforce adjustments, such as rescheduling activities, meetings, and training sessions to maintain operational performance.
Monitoring queue performance across channels and skills to minimise customer wait times and maximise co-worker productivity.
Providing insights and recommendations to Scheduling Specialists and Operations teams to support continuous improvement of workforce planning processes.
Analysing operational trends and identifying opportunities to improve efficiency, customer experience, and service outcomes.
Working with systems including Genesys, Verint, Kronos, Dialog, and other workforce management platforms to support real-time decision-making.

Let's connect What you need to know

Let´s connect Working at IKEA has its benefits and rewards:

5 weeks of annual leave
Paid parental leave, family and community leave, and other wellbeing benefits
24/7 access to our Employee Assistance Program for health and wellbeing support
15% IKEA co-worker discount
Subsidised nutritious meals and complimentary drinks in our co-worker restaurant
Co-worker uniform provided
Free onsite parking
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
Bonus programme (where eligible)
Co-worker Loyalty Program with additional superannuation contributions (where eligible)

Additional information:

This role is Permanent, full-time (hybrid)
The internal job title for this role is Intraday Specialist
This role is based at IKEA Customer Service Office, Tempe, NSW.
This role requires availability to work 7:00am - 8:30pm on weekdays, with alternating weekend shifts

Local section (title) We need people like you!

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

Apply Now

Refine Your Search

monitoring specialist jobs in new south wales

Intraday Workforce Specialist

IT Support Specialist

Business Improvement & Project Specialist

Trust & Safety Compliance Specialist

Unit Facility Management Specialist

Event Monitoring Specialist

Customer Success Specialist (12 month FTC)

Senior SEO Specialist

Continuous Improvement Specialist

Assistant Project Officer (Course Coordination)

IT Support Specialist - ANZ

Trust & Safety Compliance Specialist (Swing Shift)

Data Entry Administrator

Remote Sales Specialist, 14 Month Contract

Search Engine Optimisation (SEO) Specialist

Senior Proposal Specialist

Assistant Vice President / Vice President, Information Security Threat Management Specialist (Application Monitoring & Response), Global Information Security, Sydney, Australia

Senior Ecommerce Operations Specialist

Asset Management Specialist

Assistant Operations Manager

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