Hitachi Construction Machinery Australia (HCA) is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, HCA has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.
An opportunity exists for an experienced Product Support Specialist to provide OEM-level support across Hitachi's mining Excavator fleet. This role focuses on troubleshooting complex equipment issues, supporting field teams, and identifying national failure trends.
Your responsibilities include:
- Provide technical support for breakdowns and equipment performance issues.
- Assist branches and customers with fault-finding and failure investigations.
- Analyse equipment failures and identify recurring trends across the fleet.
- Support field service teams with technical guidance and recommendations.
- Conduct site visits as required to investigate complex issues.
- Share technical knowledge and lessons learned across the business.
- Liaise with internal stakeholders to improve equipment reliability and support outcomes.
About You – We want to hear from you if you possess the following qualities:
- Trade or technical background in mobile mining equipment.
- OEM experience (Preferred)
- Strong diagnostic and troubleshooting capability.
- Experience with large mining excavators.
- Comfortable working autonomously and managing multiple technical issues.
- Strong communication skills with the ability to engage both customers and internal teams.
Hitachi Benefits - What's in it for you?
- Rewarding Salary Package: Competitive compensation structure + company biannual bonuses!
- Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
- Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
- Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
- Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
- Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
- Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
- Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
If this sounds like the perfect role for you, then please click APPLY NOW
At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
