In-Demand Online consultant Jobs in Mulgrave, Nsw

Customer Care Consultant
NEX Building Group —Norwest NSW
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
ADF Rehabilitation Consultant
Acumen Health —Richmond NSW
- Full-time
- Hybrid work
- Nursing
- Health insurance
- Work from home
Quick Apply
21h
Showroom & Sales Administration Coordinator - Castle Hill
Seddiq Group PL —Castle Hill NSW
- $53,172.35 - $65,000.00 a year
- Part-time
- CRM software
- Management
- Customer service
Quick Apply
BDC Consultant - Used Car
Harmony New Energy Auto Pro Servicing Pty Ltd —Castle Hill NSW
- Weekend availability
- Communication skills
Quick Apply
Sales Consultant
99 Bikes —Castle Hill NSW
- $60,000 - $90,000 a year
- Part-time
- Sales
- Communication skills
- On-the-job training
Telehealth Speech and Language Consultant
MHNSF Pty Ltd —Penrith NSW
- $40,000 - $50,000 a month
- Full-time
- Master's degree
- Education
- Bachelor's degree
- On-the-job training
Quick Apply
Speech and Language Consultant PT
MHNSF Pty Ltd —Penrith NSW
- Part-time
- Education
- Bachelor's degree
- First Aid Certification
- On-the-job training
Quick Apply
Speech and Language Consultant
MHNSF Pty Ltd —Penrith NSW
- Full-time
- Education
- Bachelor's degree
- First Aid Certification
- On-the-job training
Quick Apply
Dentist (Surgical) - Penrith
Nova Dental Group —Penrith NSW
- Full-time
- Bachelor's degree
- Patient care
- Communication skills
Quick Apply

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ADF Rehabilitation Consultant
Acumen Health —Richmond NSW
Enjoy all the perks of a global conglomerate including discount gym and health insurance plus discounts at hundreds of retail outlets.
Quick Apply
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Enjoy all the perks of a global conglomerate including access to a Fitness Passport, plus discounts at hundreds of retail outlets and reduced health insurance.
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Customer Care Consultant

NEX Building Group
Norwest NSW

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Gym membership
E-learning courses provided

Qualifications

CRM software
Customer service
Microsoft Office
Data collection
Communication skills

Full Job Description

Customer Care Consultant

We’re setting a new standard in quality, residential housing and building better futures
Provide exceptional customer experiences through the new home build journey
Norwest location I 5 days on, 2 days off (coverage includes 1 weekend a month)

The NEX Building Group is a diverse and expanding organisation with over 1,300 passionate employees. Our purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group. Our iconic brands include McDonald Jones, MOJO Homes, Weeks Homes, Wilson Homes, Arden Homes Brighton Homes and Supaloc Steel Frames.

From architecturally designed first homes and multi-residential projects to luxurious residences and investment properties, our brands strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

Discount on building a home with any of our building brands (after qualifying period)
Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit!)
Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
AIA Vitality health and wellbeing program
A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
Employee assistance program to support your mental, financial and physical wellbeing
A huge catalogue of online learning and ongoing professional development programs
NAWIC and HIA corporate membership
Attractive remuneration
And so much more!

About the opportunity
Our Customer Care Consultants report to the Customer Central Team Leader and are part of the NEX Group Customer Central team based at our Norwest office. As part of this team, your focus will be to triage customer enquiries, qualifying and nurturing sales enquiries across multiple communication channels (phone, email, CRM, live chat) and throughout all stages of the customer journey. More specifically, your responsibilities will include:

Provide a point of contact for clients, actively managing the client relationship and assisting with query resolution including transition to the appropriate team
Engaging with new customers with the goal of understanding customer needs, collecting customer data and creating a warm transfer to our sales teams
Working with relevant internal stakeholders to understand and facilitate resolution of customers’ concerns or queries
Ensuring customers are kept up to date and informed of the status of their query and communicating outcomes to them in a manner that enhances the relationship
Capturing all relevant communication, progress updates and notes in the CRM to enable transparency and reporting
Proactively identifying issue trends and alerting key stakeholders to allow pre-emptive resolution
Establishing a strong relationship with key stakeholders at all levels to enable collaborative improvements to the customer experience and issue resolution process

About you
You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:

Experience in customer service or customer relationship roles
A positive, proactive, and collaborative attitude
A genuine curiosity and focus on how to improve customer experience with strong issue resolution skills
Problem solving skills and the ability to identify trends, patterns, and possible solutions to customer issues
Exceptional written and verbal communication skills
Intermediate to advanced Microsoft Office Skills, CRM experience and experiences fielding live chat enquiries is desirable

Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.

Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.

Apply Now

Refine Your Search

online consultant jobs in mulgrave, nsw

Customer Care Consultant

ADF Rehabilitation Consultant

Showroom & Sales Administration Coordinator - Castle Hill

BDC Consultant - Used Car

Sales Consultant

Telehealth Speech and Language Consultant

Speech and Language Consultant PT

Speech and Language Consultant

Dentist (Surgical) - Penrith

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