Upgrade Window Furnishings is a growing window furnishings business specialising in blinds, curtains, shutters, fly screens, and security doors. We work with builders, homeowners, tenants, property managers, and trades to deliver quality products and installation across the Mornington Peninsula, the Bayside Area Inner Melbourne and the Eastern Suburbs.
We're a small, tight-knit team and we're looking for a switched-on administrator to join us and help take the business to the next level.
This is a predominantly remote, part-time position (20 hours per week) with real scope to grow as the business grows. You'll be the first point of contact for clients and suppliers, keeping everything organised behind the scenes so our team can deliver exceptional results on the ground.
This role suits someone who is self-motivated, highly organised, and thrives working independently — you won't have someone looking over your shoulder every hour, so we need a person who takes ownership and gets things done.
What You'll Be Doing
- **Managing communications** — answering and triaging incoming calls and emails from clients, tenants, property managers, and suppliers
- **Client liaison** — handling enquiries, following up on quotes, providing job updates, and maintaining strong relationships
- **Scheduling** — coordinating installation and measure appointments across our team's calendar
- **Quoting and ordering** — preparing quotes for clients and placing product orders with suppliers
- **General administration** — maintaining digital files, records, and correspondence using online systems
What We're Looking For
**Essential:**
- Proven experience in an administration, customer service, or sales support role
- Excellent written and verbal communication — professional, friendly, and clear
- Confident using online tools: email platforms, cloud file storage (e.g. Onedrive, Dropbox), scheduling software, and messaging systems
- Highly organised with strong attention to detail
- Self-motivated and able to manage your own time and workload without close supervision
- Reliable home office setup (computer, phone, stable internet)
**Desirable:**
- Experience in trades, construction, property management, or a related industry
- Familiarity with quoting or job management software (e.g. Simpro, Fergus, ServiceM8, or similar)
- Experience handling inbound sales enquiries
What We Offer
- Flexible part-time hours — [specify days/hours or "to be negotiated"]
- Fully remote position — work from home
- A supportive, easy-going team environment
- Opportunity to grow your hours and responsibilities as the business expands
How to Apply
Send your resume and a brief cover letter telling us why you're the right fit to [email protected].
*Applications without a cover letter will not be considered — we want to know a little about you!*
Pay: $30.00 – $35.00 per hour
Benefits:
Work Location: Remote
