In-Demand Disability access consultant Jobs in Melbourne Vic

Client Service Consultant
Slater and Gordon —Ringwood VIC
- Part-time
- Hybrid work
- Customer service
- Parental leave
Inbound Customer Service Consultant
Australia Post —Tullamarine VIC
- $61,628 - $68,003 a year
- Full-time
- On-the-job training
8d
Inbound Superannuation Consultant
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
Rehabilitation Consultant Assistant
Konekt —Melbourne VIC
- Part-time
- First Aid Certification
- Health insurance
Quick Apply
Rehabilitation Consultant
Altius Group —Melbourne VIC
- $85,000 - $95,000 a year
- Full-time
- Management
- Bachelor's degree
- Employee assistance program
Quick Apply
Sales Travel Consultant
Flight Centre Brand —Mordialloc VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
Customer Service Consultant
Bank Australia —Melbourne City Centre VIC
- Part-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Gym membership
Urban Planner
City of Melbourne —Melbourne VIC
- $87,550 - $98,541 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Parental leave
Phone Sales Consultant - Hybrid
Kinyara Health —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
Avaya Senior Consultant
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Weekend availability
- CRM software
- Computer Science
- Salesforce
- Health insurance
- Parental leave
8d
Rehabilitation Consultant - Rehabilitation Counsellor
IPAR —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Time management
- Wellness program
- Referral program
Quick Apply
IEA Employment Consultant - Brunswick
APM Employment Services —Brunswick VIC
- Full-time
- Sales
- Business development
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
Lending Enquiries Consultant
Bank Australia —Collingwood VIC
- Full-time
- Communication skills
- Parental leave
- Gym membership
Relief Customer Service Consultant
Bank Australia —Fitzroy VIC
- Contract
- Sales
- Customer service
- Communication skills
- Parental leave
- Gym membership
5d
IEA Employment Consultant - Camberwell
APM Employment Services —Camberwell VIC
- Full-time
- Sales
- Business development
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
Rehabilitation Consultant
IPAR —Melbourne VIC
- Full-time
- Administrative experience
- Organisational skills
- Time management
- Wellness program
- Parental leave
Quick Apply
Sales Consultant | Essendon Club (full-time)
Goodlife Health Clubs —Essendon VIC
- $65,000 a year
- Full-time
- First Aid Certification
- Gym membership
Quick Apply
Rehabilitation Consultant (Rehabilitation Counsellor / Psychologist / Social Worker)
Konekt —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
Quick Apply
Wholesale Consultant
Infinity Group —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Salesforce
- Health insurance
- Parental leave
Learning & Development Consultant - Hybrid
Berry Street —Melbourne VIC
- $115,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance program
21h

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Client Service Consultant

Slater and Gordon -
Ringwood VIC

Apply Now

Job Details

Permanent | Part-time

Benefits

Parental leave

Qualifications

Customer service
Call centre

Full Job Description

Client Services Consultant

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

For EA based roles: Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

What are we looking for?

Our team is growing and we are on the lookout for Client Services Consultants to join our team and work as part of our inbound call centre located in Ringwood. These roles can be on Permanent Part Time & Casual basis with various shifts between 8am and 8pm. And we are looking for minimum 3 days availability.

Working within our National Client Care team you are the first person that a client meets in their legal journey. It is vital that our team members are great listeners, strong communicators and above all empathetic and caring – ensuring that we create a connection with our possible clients.

If you are someone who loves customer service and the opportunity to work in a contact centre environment, then this role could be for you.

Your duties and responsibilities will include:

Generating appointments for Lawyers with Clients

Managing and ensuring an effective resolution of all prospective and existing client enquiries

Following up of all prospective client enquiries and assist in handling any objections

Maintaining a superior level of client service, including both inbound and outbound calls

Ensuring that callers that do not become clients are referred to the appropriate services when Slater and Gordon cannot assist

Ensuring solicitors receive accurate information of prospective clients and their matters

Ensuring all information recorded in relation to prospective and existing clients is accurate

Ensuring all client information is treated in a professional and confidential manner

Accurately query and record prospective client information to meet the business needs of Slater and Gordon including referral and marketing sources

Maintaining an awareness of all key changes to legislation and issues affecting practice areas and subsequent screening criteria

What will you bring?

We are looking for candidates who are proactive, love customer service, and are confident on the phone speaking with potential new clients - with the view to make appointments with our legal teams.

No legal experience is necessary. Full training will be provided (3-4 week training component).

To be successful you will need to demonstrate:

Great customer service skills

Tech savvy. Someone that can use multiple computer systems at the one time, whilst recording information when speaking with a client

Inbound or Outbound calling experience (highly desirable)

An excellent communicator and listener

A creative thinker who enjoys problem solving

Resilient and comfortable with the pressures of a busy call centre environment

Someone who loves a challenge and motivated by individual and team goals

Working in a fun, positive team environment

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

Apply Now

Refine Your Search

disability access consultant jobs in melbourne vic

Client Service Consultant

Inbound Customer Service Consultant

Inbound Superannuation Consultant

Rehabilitation Consultant Assistant

Rehabilitation Consultant

Sales Travel Consultant

Customer Service Consultant

Urban Planner

Phone Sales Consultant - Hybrid

Avaya Senior Consultant

Rehabilitation Consultant - Rehabilitation Counsellor

IEA Employment Consultant - Brunswick

Lending Enquiries Consultant

Relief Customer Service Consultant

IEA Employment Consultant - Camberwell

Rehabilitation Consultant

Sales Consultant | Essendon Club (full-time)

Rehabilitation Consultant (Rehabilitation Counsellor / Psychologist / Social Worker)

Wholesale Consultant

Learning & Development Consultant - Hybrid

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