In-Demand Consumer banking Jobs in Melbourne Vic

Associate – Ops
WNS Global Services —Melbourne VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Customer Advisor - Melbourne CBD, VIC
NAB —Melbourne City Centre VIC
- Part-time
- Parental leave
1d
Reconciliation Analyst
NCR Atleos —Melbourne VIC
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Quick Apply
AI Process Transformation Consultant
Accenture —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Education
- On-the-job training
- Parental leave
2d
Cash Services Analyst
NCR Atleos —Melbourne VIC
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Quick Apply
13d
Customer Success Manager – GTM
Experian —Southbank VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
AI Process Transformation Senior Consultant
Accenture —Melbourne VIC
- Full-time
- Education
- Bachelor's degree
- AI
- On-the-job training
- Parental leave
2d
Ombudsman, Banking and Finance (Small Business & Transactions)
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- AI
13d
Ombudsman, Banking and Finance
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Financial services
- Annual leave
Quick Apply
Project Administrator - VMO
VALMORGANOUTDOOR —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
14d
Technical Recruiter
Anduril Industries —Melbourne VIC
- Full-time
- Recruiting
Quick Apply
AI Process Transformation Manager
Accenture —Melbourne VIC
- Full-time
- Management
- Business development
- Education
- On-the-job training
- Parental leave
2d
Customer Success Manager – GTM
Experian Information Solutions —Southbank VIC
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Senior Ombudsman, Banking and Finance
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
Quick Apply
Associate, Financial Services Regulatory
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Health insurance
- On-the-job training
Transformation Assurance | Senior Manager
PWC Australia —Southbank VIC
- Business development
- Analysis skills
- Financial services
- Parental leave
6d
Support At Home Case Manager
Ryman Healthcare —Wheelers Hill VIC
- Full-time
- Hybrid work
- Nursing
- Customer service
- Case management
Director, Customer Portfolio Growth, Implementation Services
Visa AP (Australia) Pty Ltd —Melbourne VIC
- Full-time
- Management
- Marketing
- Bachelor's degree
Quick Apply
Senior Program Manager
Anduril Industries —Melbourne VIC
- Full-time
- Engineering
- Bachelor's degree
- Leadership
Quick Apply

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Associate – Ops

WNS Global Services -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Employee rewards program
Company phone

Qualifications

Customer service
Call center experience
Microsoft Office
Communication skills
Analytics

Full Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Objective of the Role
Deliver industry leading service excellence whilst maintaining a commercial focus that drives business outcomes. Facilitate an efficient and cost-effective end to end claims experience that relieves stress and creates peace of mind for our customers in the moments that matter.
Key Accountabilities
§ Lodge new insurance claims for our customers and intermediaries
§ Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions
§ Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
§ Negotiate and obtain collection of customer excess including appropriate education of payment options
§ Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods
§ Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim
§ Respond to and manage claim activities; customer, supplier and repairer correspondence and complaints within agreed timeframes and obligations
§ Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent
§ Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management
§ Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function
§ Accountable for decision making within policy guidelines and delegations of authority to deliver best outcome for the customer and the organisation
§ Appropriate and professional workplace behaviours, assist other team members and willingly undertake other key responsibilities and activities to contribute to overall portfolio health
§ Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader
§ Shift option:
Flexi Part Time roles with a minimum of 15hrs per week offering a variety of shift options over 7 days in the week along with a variety of start windows
Option 1 – 2daysX 7.5hr shifts (8hrs incl. lunch)
Option 2 – 3 days x 5hr shifts

Full time: 38 hrs per week offering a variety of shift options between Monday – Saturday along with a variety of start windows

Start windows mean you can be asked to start any time between the hours of that window. You must be able to fully commit to the shift window.

WFH Requirement to be met by the successful candidate:

Dedicated private work area
Ergonomically set up (desk/chair)
Reliable Internet
Active Landline connection
Monitor
First aid kit and fire blanket

Qualifications

Qualifications
§ Relevant tertiary qualification desired (Business, Finance, Commerce)
Experience
§ 1-2 years working in general insurance preferred
§ Call centre experience preferred
§ Experience working within a customer service environment
§ Computer literacy and navigational skills using multiple systems simultaneously
§ Demonstrated ability to achieve targets
§ Experience working in a fast paced, high pressured environment preferred
Additional Information
Key Capabilities/Technical Competencies (skills, knowledge, technical or specialist capabilities)
§ Strong communication skills, demonstrated through active listening and ability to convey and explain information coherently and confidently in both written and verbal communication
§ Ability to use own judgement an analysis to develop solutions and courses of action based on logic, fact and within delegated level of authority and legislation utilising resources available
§ Ability to manage workload in a professional and prepared manner ensuring appropriate adherence to agreed timeframes, legislative requirements and work schedule
§ Ability to engage with a customer, utilise effective questioning and listening skills to understand both practical and emotional needs and manage the interaction to meet these needs
§ Advocate of change and positive ambassador of the benefits and opportunities
§ Committed to self-development and opportunities to increase skills and knowledge

Additional Information

Benefits like - Incentives, Rewards and Recognition program, Laptop, Headset and Phone set provided

Proficient in MS Office, Excellent communication skills

Quick Apply

Refine Your Search

consumer banking jobs in melbourne vic

Associate – Ops

Customer Advisor - Melbourne CBD, VIC

Reconciliation Analyst

AI Process Transformation Consultant

Cash Services Analyst

Customer Success Manager – GTM

AI Process Transformation Senior Consultant

Ombudsman, Banking and Finance (Small Business & Transactions)

Ombudsman, Banking and Finance

Project Administrator - VMO

Ombudsman, Banking and Finance (Small Business & Transactions)

Technical Recruiter

AI Process Transformation Manager

Customer Success Manager – GTM

Senior Ombudsman, Banking and Finance

Associate, Financial Services Regulatory

Transformation Assurance | Senior Manager

Support At Home Case Manager

Director, Customer Portfolio Growth, Implementation Services

Senior Program Manager

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