In-Demand Senior customer service representative Jobs in Melbourne, Vic

Sales Representative (Medical and Pharmaceutical Products) (ANZ)
MSN LABORATORIES AUSTRALIA PTY LTD —Melbourne VIC
- $200,000 - $230,000 a year
- Full-time
- Nursing
- Management
- Master's degree
- Travel reimbursement
- Parental leave
Quick Apply
11d
Senior Client Services Representative - CARE
Centre for Animal Referral and Emergency —Collingwood VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick Apply
Senior Manager Customer Quality Excellence
Itron —Melbourne VIC
- Full-time
- Engineering
- Bachelor's degree
- Leadership
11d
Property Manager
Area Specialist —Wantirna VIC
- $65,000 - $75,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick Apply
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance
Senior Test Analyst - Rostering Project
Peter MacCallum Cancer Centre —Parkville VIC
- $145,000 - $165,000 a year
- Overtime
- Hybrid work
- Management
- Clinic
- Analysis skills
- Annual leave
14d
Community Lead (Customer Service, Sales and Events)
The Flexi Group —Melbourne VIC
- Full-time
- Sales
- Customer service
- English
Quick Apply
Centre Manager / Senior Retail Manager
DAC-Jones Lang LaSalle (VIC) Pty Ltd —South Yarra VIC
- Full-time
- AI
- Leadership
- Health insurance
- Parental leave
Quick Apply
Senior Operations Lead – Utilities
Computershare —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Salesforce
- Employee stock purchase plan
- Work from home
7d
Account Manager - Affinity
WTW —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Store Sales Associate, South Wharf Outlet
Crocs —South Wharf VIC
- Night shift
- Microsoft Word
- Microsoft Excel
- English
- Flexible schedule
Centre Manager / Senior Retail Manager
JLL —South Yarra VIC
- Leadership
- Health insurance
- Parental leave
Senior Manager - National Quality Assurance, Healthcare
Toll Group —Melbourne VIC
- Full-time
- Leadership
Principal Customer Solutions Engineer
Rocket Software —Melbourne VIC
- Call employer
- Azure
- Computer Science
- Customer service
Business Development Representative
One Identity —Southbank VIC
- Full-time
- Sales
- Salesforce
- Communication skills
Sales Representative
Zimmer Biomet —Melbourne VIC
- Full-time
- Sales
- Marketing
- Business
- Wellness program
General Manager
Commercial Motor Vehicles Pty Ltd. —Derrimut VIC
- Full-time
- Communication skills
- Negotiation
Quick Apply
Director of Customer Success
Corpay —Melbourne VIC
- Full-time
- Sales
- Office
- Communication skills
Business Development Executive
Corpay —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Senior Contract Support Analyst
The Salvation Army —Blackburn VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
5d

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Sales Representative (Medical and Pharmaceutical Products) (ANZ)

MSN LABORATORIES AUSTRALIA PTY LTD
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$200,000 - $230,000 a year
11 days ago

Benefits

Travel reimbursement
Parental leave
Maternity leave

Qualifications

Nursing
Pricing
Management
Supply chain
Sales administration
Master's degree
Business development
Education
Bachelor's degree
Forecasting
Pharmacy
Business Administration
Budgeting
Business
Communication skills

Full Job Description

Job Description – Sales Representative (Medical and Pharmaceutical Products) (ANZ)

Location: Melbourne, Australia
Primary location – travel within Australia required

Employment Type: Permanent, full-time

Employing Entity: MSN Laboratories Australia Pty Ltd

Reporting Line: Business Head – ANZCHKJ (India)

Salary Range: AUD 200,000 to AUD 230,000 plus superannuation

Role Purpose

The Sales Representative (Medical and Pharmaceutical Products) (ANZ) will represent MSN Laboratories Australia Pty Ltd in developing commercial opportunities for MSN’s pharmaceutical portfolio in Australia and New Zealand, with a primary focus on the Australian market.

The role is responsible for identifying prospective customers, distributors, hospital groups and commercial partners; promoting MSN’s pharmaceutical products and services; negotiating pricing and supply arrangements; supporting product launches; and maintaining strong relationships with business, professional and institutional customers.

The role will also act as a key commercial liaison between Australian market operations and MSN’s India headquarters, ensuring local customer and market requirements are communicated to internal regulatory, supply chain, finance and legal teams.

Key Responsibilities

1. Pharmaceutical Sales and Market Development

Represent MSN Laboratories Australia Pty Ltd in the sale and commercialisation of pharmaceutical products in Australia and New Zealand.
Develop and execute market entry and growth activities for MSN’s pharmaceutical portfolio, with a primary focus on Australia.
Identify, approach and engage prospective customers, distributors, hospital groups, institutional buyers and commercial partners.
Assess customer needs and explain MSN’s pharmaceutical products, supply capabilities, pricing and service offering.
Build and maintain a pipeline of commercial opportunities and support the conversion of opportunities into sales and supply arrangements.
Monitor market trends, competitor activity and pricing dynamics relevant to MSN’s product portfolio.

2. Partner and Distributor Management

Identify and establish relationships with suitable Australian distributors, commercial partners and institutional customers.
Manage ongoing relationships with partners and distributors to support market penetration and product uptake.
Conduct regular business reviews with partners and distributors.
Follow up with customers and partners to ensure satisfaction with products and services supplied.
Resolve commercial, service or supply issues in consultation with internal teams.

3. Commercial Negotiation and Sales Administration

Negotiate pricing, supply terms, distribution arrangements and commercial agreements with customers and partners.
Prepare customer proposals, quotations, pricing recommendations and commercial submissions.
Support contract finalisation and ensure commercial terms are accurately recorded.
Prepare sales reports, revenue forecasts and market updates for senior management.
Track sales performance against forecasts and assist with corrective actions where required.

4. Tender and Institutional Sales Support

Identify and support hospital, institutional and tender opportunities in Australia.
Provide pricing inputs and commercial information for tender submissions.
Coordinate with internal regulatory, supply chain, finance and legal teams to support tender participation.
Review commercial risks and contract terms before finalisation, where required.
Ensure sales and tender activities are conducted in accordance with internal policies and applicable compliance requirements.

5. Product Launch and Marketing Support

Support local product launch activities for MSN’s pharmaceutical products in Australia and New Zealand.
Assist with product positioning and portfolio prioritisation based on market feedback and competitor analysis.
Support promotional initiatives with partners and distributors in line with MSN’s commercial strategy.
Provide market intelligence to assist with future product pipeline and market entry planning.

6. Liaison with India Headquarters

Act as the commercial link between Australian customers/partners and MSN’s India headquarters.
Coordinate with India-based regulatory, supply chain, finance and legal teams to support product registration, supply, launch and customer requirements.
Communicate market feedback, customer requirements and commercial developments to the Business Head – ANZCHKJ.
Support cross-functional alignment between Australian commercial requirements and India-based operational teams.

Key Skills and Experience

10+ years’ experience in pharmaceutical sales, technical sales, business development, commercial strategy or related pharmaceutical roles.
Strong experience in pharmaceutical business development, partner management and distributor engagement.
Experience in Australian or New Zealand healthcare/pharmaceutical markets preferred.
Demonstrated ability to identify customers, develop commercial opportunities and negotiate pricing and supply arrangements.
Strong knowledge of pharmaceutical products, product registration, market entry and commercialisation processes.
Experience with forecasting, budgeting, pricing analysis and commercial reporting.
Ability to manage external partners and business customers in a professional and commercially effective manner.
Strong negotiation, stakeholder management, communication and presentation skills.
Ability to work with regulatory, supply chain, finance, legal and technical teams across jurisdictions.
Willingness to travel within Australia as required.

Education

Bachelor’s degree in Pharmacy, Life Sciences, Business, Marketing or a related field.
MBA or postgraduate qualification in business, marketing or a related discipline preferred.

Pay: $200,000.00 – $230,000.00 per year

Benefits:

Maternity leave
Travel reimbursement

Education:

Masters Degree (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior customer service representative jobs in melbourne, vic

Sales Representative (Medical and Pharmaceutical Products) (ANZ)

Senior Client Services Representative - CARE

Senior Manager Customer Quality Excellence

Property Manager

Customer Service Representative

Senior Test Analyst - Rostering Project

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Senior Manager - National Quality Assurance, Healthcare

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