In-Demand Insurance jobs work from home Jobs in Melbourne, Vic

Claims Administrator
SquareTrade —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Data analysis skills
Quick Apply
Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Customer Care Consultants
BizCover —Melbourne VIC
- $58,000 a year
- Full-time
- Remote
- Customer service
- Analysis skills
- Communication skills
- Work from home
Quick Apply
Broker Support – Insurance (Service Specialist)
Aon Corporation —Melbourne VIC
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
5d
Telehealth RN – Overnight Injury Triage Consultant (Part time)
Cogent Thinking —Melbourne VIC
- Part-time
- Hybrid work
- Customer service
- BLS Certification
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Desktop Home Assessor
Auto & General Holdings —Sunshine VIC
- Management
- Customer service
- Parental leave
- Gym membership
Quick Apply
Test Analyst
RACV —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- APIs
Case Manager
Allianz —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Work from home
12d
Data Coordinator
Austin Health —Heidelberg VIC
- Part-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance
Home Assessor
Auto & General Holdings —Sunshine VIC
- Organisational skills
- Communication skills
- Time management
- Parental leave
- Gym membership
Quick Apply
Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
11d
Insurance Associate / Senior Associate (Health)
Barry Nilsson —Melbourne VIC
- Office
- Parental leave
Radiology Billing Supervisor
Victorian Government —Melbourne VIC
- From $77,426.44 a year
- Full-time
- Microsoft Excel
- Management
- Administrative experience
- Health insurance
- Annual leave
3d
Specialist
Gallagher Bassett —Melbourne VIC
- Hybrid work
- Communication skills
- Health insurance
- Work from home
6d
Sleep Scientist G1 or G2
Victorian Government —Melbourne VIC
- Part-time
- Laboratory
- Laboratory experience
- Bachelor's degree
- Health insurance
4d
AML Specialist
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Supervising experience
- Conflict management
- Leadership
- Health insurance
- On-the-job training
5d
External Dispute Resolution Specialist
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- AI
- Work from home
Support At Home Case Manager
Ryman Healthcare —Wheelers Hill VIC
- Full-time
- Hybrid work
- Nursing
- Customer service
- Case management
Medical Administration Officer
Monash Health —Clayton VIC
- 12 hour shift
- Administrative experience
- Organisational skills
- Communication skills
- Health insurance
- Annual leave
Data Coordinator
Victorian Government —Melbourne VIC
- Part-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance

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Claims Administrator

SquareTrade -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

E-learning courses provided

Qualifications

Microsoft Excel
Customer service
Call center experience
Data analysis skills
Communication skills

Full Job Description

Company Description

SquareTrade, an Allstate company, is a global leader in device protection, warranty services, and technology support solutions. In Australia, we partner with major retailers and telcos to deliver seamless, customer‑first protection experiences that help people stay connected and supported when their devices break, fail, or need replacement.

Job Description

We are on the hunt for a customer experience focused, motivated, problem solver to join our team. Reporting into the Claims Administrator, Team Leader, you will support our external Call Centre, as a Claim Administrator. The Claims Administration Team is responsible for all non-voice related customer resolutions, including client and customer escalations, case management, product replacement resolutions, and working with Manufacturers to seek alternative repair and replacement remedies.

What Makes This Role Unique?

Your work will directly impact the customer experience, providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams.
You’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table and improve on our Customer Experience.
With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!

We're Looking For Someone Who:

Is passionate about the delivery of high-quality customer service experiences, both in written and verbal scenarios.
Brings an analytical and empathetic approach to resolving a vast range of customer service issues with conflict resolution, decision making, and problem-solving skills.
Is ambitious: you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)

Key Responsibilities:

Operational Delivery

Manage escalated customer cases and service requests in line with business rules and authority limits.
Ensure timely and accurate claim resolutions within agreed service levels.

Customer & Partner Experience

Deliver high-quality written and verbal customer communications, including complaint and dispute handling.
Liaise with manufacturers and repairers to obtain repair updates, parts availability, and replacement approvals via different channels/systems.

Data, Reporting & Insights

Maintain accurate case records and provide regular updates to internal stakeholders.
Use Excel and data analysis to identify trends, risks, and improvement opportunities.

Collaboration & Cross-Functional Work

Support the Customer Experience team and Call Centre partner with escalations and approvals.
Work closely with internal teams to resolve complex customer scenarios.

Risk, Compliance & Quality Assurance

Ensure compliance with Australian Consumer Law and internal policies.
Process reimbursements, and goodwill payments as per T&C’s and eligibility.

Continuous Improvement

Contribute ideas to improve processes, customer journeys, and operational efficiency.

Qualifications

Essential

1–3 years’ experience in customer service, claims, or case management roles.
Strong written and verbal communication skills.
Proven problem-solving, conflict resolution, and decision-making abilities.
Advanced proficiency in Microsoft Excel and data analysis.
Customer-first mindset with empathy and professionalism.

Desirable

Relevant higher education qualification in Business, Operations, or related field (desirable)
Experience in insurance, warranty, retail, or technology services.
Knowledge of Australian Consumer Law, repairs, and replacement processes.

Capabilities & Behaviours

Customer obsessed
Collaborative and adaptable
Accountable and outcomes-focused
Curious and continuous learner
Acts with integrity and transparency

Additional Information

Benefits of Joining SquareTrade:

Monthly allowance for phone/internet, and professional development budget.
Access to comprehensive mental health resources.
Inclusive hybrid work model, with a one-off $750 home office set-up allowance.
Regular company socials to celebrate our collective achievements.
Catered lunches, and a great range of food/beverages in the office.

Ready to Make an Impact with SquareTrade?
We are proud to be an Equal Employment Opportunity employer, promoting diversity and inclusivity in the workplace. We invite applications from all qualified candidates, regardless of race, gender, age, religion, disability, sexual orientation, or any other status. Join us in making a difference.

Quick Apply

Refine Your Search

insurance jobs work from home jobs in melbourne, vic

Claims Administrator

Insurance & Claims Consultant

Customer Care Consultants

Broker Support – Insurance (Service Specialist)

Telehealth RN – Overnight Injury Triage Consultant (Part time)

Desktop Home Assessor

Test Analyst

Case Manager

Data Coordinator

Home Assessor

Service Desk Analyst_Full Time_Burnley VIC

Insurance Associate / Senior Associate (Health)

Radiology Billing Supervisor

Specialist

Sleep Scientist G1 or G2

AML Specialist

External Dispute Resolution Specialist

Support At Home Case Manager

Medical Administration Officer

Data Coordinator

I want to receive the latest job alert for insurance jobs work from home in melbourne, vic

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