In-Demand Head of customer service Jobs in Melbourne, Vic

Sales Representative (Medical and Pharmaceutical Products) (ANZ)
MSN LABORATORIES AUSTRALIA PTY LTD —Melbourne VIC
- $200,000 - $230,000 a year
- Full-time
- Nursing
- Management
- Master's degree
- Travel reimbursement
- Parental leave
Quick Apply
13d
Head of Paid Search
King Kong —South Yarra VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Leadership
- Communication skills
Quick Apply
Head of Claims AustralianSuper
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
Quick Apply
Head of Enterprise
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
Head of Active [Active Merri-bek]
Belgravia Health & Leisure Group Pty Ltd —Brunswick VIC
- CPR Certification
- First Aid Certification
- Business
Head of Omnichannel Transformation
Link Group —Docklands VIC
- CRM software
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
Retail State Manager - Victoria
Unison —Melbourne VIC
- $2,000 a month
- Weekend availability
- Management
- Merchandising
- Organisational skills
Business Care Operations Coordinator
RACV —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
11d
Customer Service Officer (Part time)
Workskil Australia Ltd —Coburg VIC
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
Receptionist
Compass Group Australia —Melbourne VIC
- $28.82 - $36.03 an hour
- Customer service
- Front desk
- Hotel experience
Head of AI, Australia & New Zealand, AWS
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Computer science
- Sales
- Public speaking
8d
Head of Customer Operations - APAC
Naviam —Melbourne VIC
- AI
Quick Apply
Customer Service Officer & Logistics
Shaw Industries Group, Inc. —Richmond VIC
- Full-time
- Sales
- Customer service
- Salesforce
Regular Giving Coordinator
Peter MacCallum Cancer Centre —Parkville VIC
- $84,000 a year
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
- Annual leave
8d
Chief Operating Officer (COO)
LHR —Melbourne VIC
- $200,000 - $250,000 a year
- Full-time
- Master's degree
- Administrative experience
- Bachelor's degree
Quick Apply
Head of Compliance
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Process Improvement Specialist
Toll Group —Melbourne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Management Accountant
Interior Aeroservices —Tullamarine VIC
- $85,000 - $88,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- ERP systems
Quick Apply
Textile Production Assistant
Forever New —Melbourne VIC
- Microsoft Excel
- Research
- Organisational skills
- Employee discount
- Referral program
Assistant Restaurant Manager
Guzman y Gomez —Wollert VIC
- Full-time
- Hospitality
- Customer service
- Leadership
Quick Apply

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Sales Representative (Medical and Pharmaceutical Products) (ANZ)

MSN LABORATORIES AUSTRALIA PTY LTD
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$200,000 - $230,000 a year
13 days ago

Benefits

Travel reimbursement
Parental leave
Maternity leave

Qualifications

Nursing
Pricing
Management
Supply chain
Sales administration
Master's degree
Business development
Education
Bachelor's degree
Forecasting
Pharmacy
Business Administration
Budgeting
Business
Communication skills

Full Job Description

Job Description – Sales Representative (Medical and Pharmaceutical Products) (ANZ)

Location: Melbourne, Australia
Primary location – travel within Australia required

Employment Type: Permanent, full-time

Employing Entity: MSN Laboratories Australia Pty Ltd

Reporting Line: Business Head – ANZCHKJ (India)

Salary Range: AUD 200,000 to AUD 230,000 plus superannuation

Role Purpose

The Sales Representative (Medical and Pharmaceutical Products) (ANZ) will represent MSN Laboratories Australia Pty Ltd in developing commercial opportunities for MSN’s pharmaceutical portfolio in Australia and New Zealand, with a primary focus on the Australian market.

The role is responsible for identifying prospective customers, distributors, hospital groups and commercial partners; promoting MSN’s pharmaceutical products and services; negotiating pricing and supply arrangements; supporting product launches; and maintaining strong relationships with business, professional and institutional customers.

The role will also act as a key commercial liaison between Australian market operations and MSN’s India headquarters, ensuring local customer and market requirements are communicated to internal regulatory, supply chain, finance and legal teams.

Key Responsibilities

1. Pharmaceutical Sales and Market Development

Represent MSN Laboratories Australia Pty Ltd in the sale and commercialisation of pharmaceutical products in Australia and New Zealand.
Develop and execute market entry and growth activities for MSN’s pharmaceutical portfolio, with a primary focus on Australia.
Identify, approach and engage prospective customers, distributors, hospital groups, institutional buyers and commercial partners.
Assess customer needs and explain MSN’s pharmaceutical products, supply capabilities, pricing and service offering.
Build and maintain a pipeline of commercial opportunities and support the conversion of opportunities into sales and supply arrangements.
Monitor market trends, competitor activity and pricing dynamics relevant to MSN’s product portfolio.

2. Partner and Distributor Management

Identify and establish relationships with suitable Australian distributors, commercial partners and institutional customers.
Manage ongoing relationships with partners and distributors to support market penetration and product uptake.
Conduct regular business reviews with partners and distributors.
Follow up with customers and partners to ensure satisfaction with products and services supplied.
Resolve commercial, service or supply issues in consultation with internal teams.

3. Commercial Negotiation and Sales Administration

Negotiate pricing, supply terms, distribution arrangements and commercial agreements with customers and partners.
Prepare customer proposals, quotations, pricing recommendations and commercial submissions.
Support contract finalisation and ensure commercial terms are accurately recorded.
Prepare sales reports, revenue forecasts and market updates for senior management.
Track sales performance against forecasts and assist with corrective actions where required.

4. Tender and Institutional Sales Support

Identify and support hospital, institutional and tender opportunities in Australia.
Provide pricing inputs and commercial information for tender submissions.
Coordinate with internal regulatory, supply chain, finance and legal teams to support tender participation.
Review commercial risks and contract terms before finalisation, where required.
Ensure sales and tender activities are conducted in accordance with internal policies and applicable compliance requirements.

5. Product Launch and Marketing Support

Support local product launch activities for MSN’s pharmaceutical products in Australia and New Zealand.
Assist with product positioning and portfolio prioritisation based on market feedback and competitor analysis.
Support promotional initiatives with partners and distributors in line with MSN’s commercial strategy.
Provide market intelligence to assist with future product pipeline and market entry planning.

6. Liaison with India Headquarters

Act as the commercial link between Australian customers/partners and MSN’s India headquarters.
Coordinate with India-based regulatory, supply chain, finance and legal teams to support product registration, supply, launch and customer requirements.
Communicate market feedback, customer requirements and commercial developments to the Business Head – ANZCHKJ.
Support cross-functional alignment between Australian commercial requirements and India-based operational teams.

Key Skills and Experience

10+ years’ experience in pharmaceutical sales, technical sales, business development, commercial strategy or related pharmaceutical roles.
Strong experience in pharmaceutical business development, partner management and distributor engagement.
Experience in Australian or New Zealand healthcare/pharmaceutical markets preferred.
Demonstrated ability to identify customers, develop commercial opportunities and negotiate pricing and supply arrangements.
Strong knowledge of pharmaceutical products, product registration, market entry and commercialisation processes.
Experience with forecasting, budgeting, pricing analysis and commercial reporting.
Ability to manage external partners and business customers in a professional and commercially effective manner.
Strong negotiation, stakeholder management, communication and presentation skills.
Ability to work with regulatory, supply chain, finance, legal and technical teams across jurisdictions.
Willingness to travel within Australia as required.

Education

Bachelor’s degree in Pharmacy, Life Sciences, Business, Marketing or a related field.
MBA or postgraduate qualification in business, marketing or a related discipline preferred.

Pay: $200,000.00 – $230,000.00 per year

Benefits:

Maternity leave
Travel reimbursement

Education:

Masters Degree (Required)

Work Location: In person

Quick Apply

Refine Your Search

head of customer service jobs in melbourne, vic

Sales Representative (Medical and Pharmaceutical Products) (ANZ)

Head of Paid Search

Head of Claims AustralianSuper

Head of Enterprise

Head of Active [Active Merri-bek]

Head of Omnichannel Transformation

Retail State Manager - Victoria

Business Care Operations Coordinator

Customer Service Officer (Part time)

Receptionist

Head of AI, Australia & New Zealand, AWS

Head of Customer Operations - APAC

Customer Service Officer & Logistics

Regular Giving Coordinator

Chief Operating Officer (COO)

Head of Compliance

Process Improvement Specialist

Management Accountant

Textile Production Assistant

Assistant Restaurant Manager

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