In-Demand Global manager business solutions Jobs in Melbourne, Vic

Implementation Manager
ADP —Cremorne VIC
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Solutions Manager, ANZ
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Business development
Business Development Manager
CSC (Corporation Service Company) —Melbourne VIC
- Full-time
- Sales
- Marketing
- Public speaking
Release Manager
Leidos —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Communication skills
- Annual leave
Business Development Manager
risr/ —Melbourne VIC
- $115,000 - $130,000 a year
- Full-time
- Remote
- Business development
- AI
- Negotiation
- Profit sharing
- Annual leave
Quick Apply
Rentals Account Manager
CSE Global —Port Melbourne VIC
- $105,000 - $130,000 a year
- Full-time
- Management
- Sales
- Business development
Quick Apply
Customer Implementation Manager
REXEL —Moorabbin VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick Apply
Senior Business Development Manager – Satellite Communications
Viasat, Inc. —Southbank VIC
- Full-time
- CRM software
- Sales
- Engineering
Senior Customer Success Manager
RELEX —Melbourne VIC
- $100,000 - $200,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
Quick Apply
Digital Manager
Commonry —Melbourne VIC
- Full-time
- Data analysis skills
- Time management
- Employee assistance program
- Referral program
4d
Senior Manager - Salesforce Industry Solutions
NCS Australia —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- Parental leave
Quick Apply
GTM Partnerships Manager, AU, SME & Growth
Airwallex —Melbourne VIC
- Full-time
- Management
- Sales
- Salesforce
GIS Business Manager - Bendigo based
Amentum —Melbourne VIC
- $190,000 - $220,000 a year
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
8d
Business Development Manager
Assure —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Communication skills
Quick Apply
Expression of Interest: Senior Manager or Director, Advisory (Consulting)
BDO —Melbourne VIC
- Full-time
- Business development
- Communication skills
- Health insurance
- On-the-job training
Manager - Global Forwarding Inland (APAC)
C.H. Robinson —Port Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- Bachelor's degree
- Employee assistance program
4d
Case Manager & Case Management Associate - Expression of Interest
Toll Group —Melbourne VIC
- Full-time
- Case management
- Communication skills
- Time management
Business Analyst, ESEA
AGCO Australia Limited —Sunshine West VIC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Salesforce
- Analysis skills
- Employee stock purchase plan
- Professional development assistance
Quick Apply
1d
Expressions of Interest - Government & Defence - Australia Wide
Toll Group —Laverton North VIC
- Full-time
- Management
- Business
Business Development Manager
ALS —Scoresby VIC
- Full-time
- Laboratory
- Sales
- Laboratory experience

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Implementation Manager

ADP -
Cremorne VIC

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Job Details

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
ADP
Payroll
Leadership
Communication skills
Analytics

Full Job Description

Position Title: Implementation Manager

Reporting Line: Implementation Director

Position Purpose:

Management of ADP’s Implementation team and associated activities to ensure timely and efficient delivery of all aspects of ADP’s implementation services to all new and/or existing clients across multiple market segments.

Key Responsibilities:

Manage and plan operational and implementation activities to maintain appropriate levels of service, productivity and resourcing
Engage and meet with clients in relation to the escalation and investigation/rectification of issues within timeframes
Implement and recommend process improvement initiatives to drive performance improvements across the operation
Ensure alignment to the implementation methodology and standard processes
Manage all aspects of talent management for the associates in the team including on-boarding, up-skilling, development plans, performance reviews, career development, feedback and succession management.
Facilitate regular team and one-on-one meetings with associates to develop strong feedback and communication channels, to maintain strong associate engagement
Review NPS scores and Medalia feedback: respond to all clients, close loop detractors within allocated time period and create action plans to address detractor comments.
Allocate and manage all client/employee issues logged to the implementation team by internal and external clients
Monitor implementation activities to ensure all applicable work is sent to offshore teams.
Provide an escalation point to resolve implementation critical issues.
Escalate client priority 1 issues to, Sales, Relationship Manager and/or Director Implementation as necessary
Monitor and quality control data entry to minimise security breaches.
Conduct allocated implementations/projects as required (allocated during peak periods, for capacity reasons, and/or escalation requirements)
Coach team members and clients in the correct use of applications, implementation standard processes and procedures.
Work with Transition Consultants, MS teams, Relationship Managers and Support teams to ensure smooth transition to ‘go-live’ for all new clients
Work with Implementation Director and Implementation team to identify & transition clients/work that can be re-allocated to our offshore team
Keep abreast of technology developments as they relate to the implementation team processes.

Experience:

3 – 5 years’ Customer Service / Implementation experience
Previous leadership / management experience is preferred
Strong understanding and experience in time and attendance, payroll and/or other related systems.
Demonstrated experience in building talent within teams
Significant experience in change management (process and culture)
Knowledge and understanding of the client contracts and Service Level Agreements
Demonstrable experience acting as the escalation point both internally and externally, utilising effective problem solving skills
Experience in Customer Information System (CIS) Subject Matter Expert
Experience in creating /implementing processes and policy
Sound experience with monthly reporting, analysis and team activity planning
Solid experience in workload allocation and development of schedules
Proficiency in Microsoft applications such as Word, Excel and Outlook
Process improvement and change management techniques
Experience with various coaching models, as leadership & communication/feedback mechanisms.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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Refine Your Search

global manager business solutions jobs in melbourne, vic

Implementation Manager

Customer Solutions Manager, ANZ

Business Development Manager

Release Manager

Business Development Manager

Rentals Account Manager

Customer Implementation Manager

Senior Business Development Manager – Satellite Communications

Senior Customer Success Manager

Digital Manager

Senior Manager - Salesforce Industry Solutions

GTM Partnerships Manager, AU, SME & Growth

GIS Business Manager - Bendigo based

Business Development Manager

Expression of Interest: Senior Manager or Director, Advisory (Consulting)

Manager - Global Forwarding Inland (APAC)

Case Manager & Case Management Associate - Expression of Interest

Business Analyst, ESEA

Expressions of Interest - Government & Defence - Australia Wide

Business Development Manager

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