In-Demand Customer support non voice Jobs in Melbourne, Vic

Claims Administrator
SquareTrade —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Data analysis skills
Quick Apply
Fleet Support Officer
Northline —Melbourne VIC
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
- Employee assistance program
Engagement Business Partner
Civica —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Work from home
Quick Apply
2d
Delivery Consultant - Amazon Connect, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- CRM software
- Computer Science
- Salesforce
Strategy Consultant
Centorrino Technologies —Melbourne VIC
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Administrative experience
Quick Apply
3d
Application Analyst
BOUNCE —Glen Iris VIC
- Full-time
- Management
- Administrative experience
- Analysis skills
- Free parking
- Parental leave
Quick Apply
Membership Sales Officer
Essendon Football Club —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
Quick Apply
Service Delivery Manager
Centorrino Technologies —Melbourne VIC
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick Apply
10d
CCaaS Support Engineer
Concentrix —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Scripting
9d
Senior Manager - Customer Operations & Experience - Hybrid
Wesfarmers —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Parental leave
9d
Social Media Manager
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Work from home
- Parental leave
12d
Sales Specialist
Simpro —Melbourne VIC
- Full-time
- Office
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
3d
Lead Cloud Solutions Consultant
Concentrix —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- AWS
- Financial services
9d
Sales Coordinator
Wiley —Melbourne VIC
- Full-time
- Sales
- Research
- Communication skills
Digital Mission Lead
Vocus —Melbourne VIC
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
3d
Sales Performance Specialist
Amplifon —Melbourne VIC
- Full-time
- Microsoft Excel
- Sales
- Engineering
12d
Sales Engineer - Grid-Scale Energy Storage
Fluence Energy —Melbourne VIC
- Full-time
- Sales
- Bachelor's degree
- Leadership
- Parental leave
- Employee assistance program
10d
SDWAN and Cybersecurity Specialist
Vocus —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Parental leave
- Fuel discount
Quick Apply
2d
Senior AI Sales Executive
Simpro —Melbourne VIC
- Full-time
- Sales
- Office
- AI
- Parental leave
- Employee assistance program
Quick Apply
Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
- No degree

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Claims Administrator

SquareTrade -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

E-learning courses provided

Qualifications

Microsoft Excel
Customer service
Call center experience
Data analysis skills
Communication skills

Full Job Description

Company Description

SquareTrade, an Allstate company, is a global leader in device protection, warranty services, and technology support solutions. In Australia, we partner with major retailers and telcos to deliver seamless, customer‑first protection experiences that help people stay connected and supported when their devices break, fail, or need replacement.

Job Description

We are on the hunt for a customer experience focused, motivated, problem solver to join our team. Reporting into the Claims Administrator, Team Leader, you will support our external Call Centre, as a Claim Administrator. The Claims Administration Team is responsible for all non-voice related customer resolutions, including client and customer escalations, case management, product replacement resolutions, and working with Manufacturers to seek alternative repair and replacement remedies.

What Makes This Role Unique?

Your work will directly impact the customer experience, providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams.
You’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table and improve on our Customer Experience.
With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!

We're Looking For Someone Who:

Is passionate about the delivery of high-quality customer service experiences, both in written and verbal scenarios.
Brings an analytical and empathetic approach to resolving a vast range of customer service issues with conflict resolution, decision making, and problem-solving skills.
Is ambitious: you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)

Key Responsibilities:

Operational Delivery

Manage escalated customer cases and service requests in line with business rules and authority limits.
Ensure timely and accurate claim resolutions within agreed service levels.

Customer & Partner Experience

Deliver high-quality written and verbal customer communications, including complaint and dispute handling.
Liaise with manufacturers and repairers to obtain repair updates, parts availability, and replacement approvals via different channels/systems.

Data, Reporting & Insights

Maintain accurate case records and provide regular updates to internal stakeholders.
Use Excel and data analysis to identify trends, risks, and improvement opportunities.

Collaboration & Cross-Functional Work

Support the Customer Experience team and Call Centre partner with escalations and approvals.
Work closely with internal teams to resolve complex customer scenarios.

Risk, Compliance & Quality Assurance

Ensure compliance with Australian Consumer Law and internal policies.
Process reimbursements, and goodwill payments as per T&C’s and eligibility.

Continuous Improvement

Contribute ideas to improve processes, customer journeys, and operational efficiency.

Qualifications

Essential

1–3 years’ experience in customer service, claims, or case management roles.
Strong written and verbal communication skills.
Proven problem-solving, conflict resolution, and decision-making abilities.
Advanced proficiency in Microsoft Excel and data analysis.
Customer-first mindset with empathy and professionalism.

Desirable

Relevant higher education qualification in Business, Operations, or related field (desirable)
Experience in insurance, warranty, retail, or technology services.
Knowledge of Australian Consumer Law, repairs, and replacement processes.

Capabilities & Behaviours

Customer obsessed
Collaborative and adaptable
Accountable and outcomes-focused
Curious and continuous learner
Acts with integrity and transparency

Additional Information

Benefits of Joining SquareTrade:

Monthly allowance for phone/internet, and professional development budget.
Access to comprehensive mental health resources.
Inclusive hybrid work model, with a one-off $750 home office set-up allowance.
Regular company socials to celebrate our collective achievements.
Catered lunches, and a great range of food/beverages in the office.

Ready to Make an Impact with SquareTrade?
We are proud to be an Equal Employment Opportunity employer, promoting diversity and inclusivity in the workplace. We invite applications from all qualified candidates, regardless of race, gender, age, religion, disability, sexual orientation, or any other status. Join us in making a difference.

Quick Apply

Refine Your Search

customer support non voice jobs in melbourne, vic

Claims Administrator

Fleet Support Officer

Engagement Business Partner

Delivery Consultant - Amazon Connect, AWS Professional Services

Strategy Consultant

Application Analyst

Membership Sales Officer

Service Delivery Manager

CCaaS Support Engineer

Senior Manager - Customer Operations & Experience - Hybrid

Social Media Manager

Sales Specialist

Lead Cloud Solutions Consultant

Sales Coordinator

Digital Mission Lead

Sales Performance Specialist

Sales Engineer - Grid-Scale Energy Storage

SDWAN and Cybersecurity Specialist

Senior AI Sales Executive

Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ

I want to receive the latest job alert for customer support non voice in melbourne, vic

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