In-Demand Head of operational risk Jobs in Mango Hill, Qld

Head of Specialised Claims
Auto & General Holdings —North Lakes QLD
- No degree
- In-person
- Communication skills
- Parental leave
- Employee discount
Quick Apply
14d
Head of Special Aviation Missions
Metrea Management LLC —Brisbane QLD
- Full-time
- Office
- Budgeting
- Disability insurance
- Health insurance
Head of Flight Operations
Metrea Management LLC —Brisbane QLD
- Engineering
- Bachelor's degree
- Business Administration
- Health insurance
- Annual leave
Head of Settlements
Auto & General Holdings —North Lakes QLD
- Analysis skills
- Leadership
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Head of Moderate Home Claims
Auto & General Holdings —North Lakes QLD
- No degree
- Communication skills
- Negotiation
- Parental leave
- Gym membership
Quick Apply
Head of Responsible Wagering
Picklebet —Newstead QLD
- Full-time
- Writing skills
Quick Apply
Director of PMO, Transformation & Strategic Delivery
Minor Hotels —Brisbane QLD
- Full-time
- Health insurance
- Parental leave
Quick Apply
Head of Insurance Due Diligence
WTW —Brisbane QLD
- Full-time
- Hybrid work
- Master's degree
- Business development
- Business Administration
Engineer (Developer Platform and AI-enabled SDLC)
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Research
- Master's degree
- AWS
- Work from home
Head of Data, Reporting & Insights
Lives Lived Well —Bowen Hills QLD
- Full-time
- CRM software
- Azure
- Analysis skills
1d
Head of Special Aviation Missions
Metrea —Brisbane QLD
- Full-time
- Office
- Budgeting
- Disability insurance
- Health insurance
Quick Apply
Manager Risk and Compliance
Australian College of Rural and Remote Medicine —Brisbane QLD
- Full-time
- Analysis skills
- Communication skills
5d
Head of Assisted Channels
Bolton Clarke —Brisbane QLD
- Full-time
- Management
- Customer service
- Leadership
- Health insurance
- Employee assistance program
1d
Head of Flight Operations
Metrea —Brisbane QLD
- Engineering
- Bachelor's degree
- Business Administration
- Health insurance
- Annual leave
Quick Apply
Head of Airworthiness (HAAMC) and Continuing Airworthiness Manager (CAM)
Metrea Management LLC —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Annual leave
SUPPORT AT HOME OPERATIONS MANAGER
Alzheimers QLD - Parent Entity - true —Brisbane QLD
- $150,000 - $160,000 a year
- Full-time
- Business development
- Leadership
14h
Program Manager
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Master's degree
- Administrative experience
- Analysis skills
- Work from home
7d
Head of Airworthiness (HAAMC) and Continuing Airworthiness Manager (CAM)
Metrea —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Annual leave
Quick Apply
Learning Area Leader (Business & Digital Technologies)
Padua College —Kedron QLD
- $144,259 a year
- Full-time
- Education
- Bachelor's degree
- Leadership
- Employee assistance program
- Employee discount
Quick Apply
23h
Manager Claims
WorkCover Queensland —Brisbane QLD
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
13d

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head of operational risk jobs near mango hill, qld

Head of Specialised Claims

Auto & General Holdings -
North Lakes QLD

Quick Apply

Job Details

Permanent
14 days ago

Benefits

Employee rewards program
Parental leave
Employee discount
Paid volunteer leave
Insurance services

Qualifications

Communication skills
Negotiation

Full Job Description

About the Role

This is a critical leadership role responsible for the strategic and operational delivery of complex claims management services across A&G's core Motor and Motorbike product portfolios.

You will drive performance against annual business plans, design and execute initiatives that strengthen controls and systems, and build a high-performing, values-led team.

Key Responsibilities

Strategic & Operational Leadership

Develop and deliver 12-month business plans aligned to the Claims & Assessing (C&A) divisional and broader A&G organisational strategy
Accountable for FTE, OPEX, and achievement of annual claims cost and operating expense plans
Identify and remediate underperformance, with accountability for impacts across a 6–12 month horizon
Design and deliver an annual programme of operational excellence across all areas of functional accountability

Claims Management

Oversee the efficient and effective management of high-risk claims, ensuring risks are proactively identified, managed, and mitigated
Develop and deliver effective claims resolution strategies while maintaining the integrity of the underwriting model
Collaborate closely with the Motor Leadership Team to ensure effectiveness of controls across Motor Claims cost pools and drive targeted outcomes across the claims management value chain

Customer & Complaints

Lead high-level collaboration with the Customer Dispute Resolution (CDR) team on complaint management and process improvements to reduce escalation
Ensure Level 1 complaints are managed appropriately and root causes are identified and addressed, preventing escalation to Internal Dispute Resolution
Provide coaching and support to the Claims Department to reduce complaints and lift service standards

People & Culture

Build and lead a high-performing team, fostering a culture of inclusion, belonging, and integrity
Inspire and empower a work environment where employees connect their daily contributions to A&G's broader purpose
Act as a role model for A&G values, driving commercial discipline, challenger ambition, effective risk management, and a One Team mindset

What You'll Bring

Tertiary qualification in a relevant discipline and/or equivalent industry experience
Demonstrated experience in Motor Claims and/or significant general insurance industry leadership
Proven track record in continuous improvement and operational excellence
Strong commercial acumen with the ability to manage competing priorities autonomously
Exceptional interpersonal, verbal, and written communication skills
Strong negotiation and influencing capability, with the ability to build and sustain effective relationships at all levels — internally and externally

Our Perks

Location - This role will be based in our North Lakes office.
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

head of operational risk jobs in mango hill, qld

Head of Specialised Claims

Head of Special Aviation Missions

Head of Flight Operations

Head of Settlements

Head of Moderate Home Claims

Head of Responsible Wagering

Director of PMO, Transformation & Strategic Delivery

Head of Insurance Due Diligence

Engineer (Developer Platform and AI-enabled SDLC)

Head of Data, Reporting & Insights

Head of Special Aviation Missions

Manager Risk and Compliance

Head of Assisted Channels

Head of Flight Operations

Head of Airworthiness (HAAMC) and Continuing Airworthiness Manager (CAM)

SUPPORT AT HOME OPERATIONS MANAGER

Program Manager

Head of Airworthiness (HAAMC) and Continuing Airworthiness Manager (CAM)

Learning Area Leader (Business & Digital Technologies)

Manager Claims

I want to receive the latest job alert for head of operational risk in mango hill, qld

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