$70,309 – $80,610 plus 17% superannuation and annual leave loading
Full-time, continuing position (On-Site)
Macquarie University, Wallumattagal Campus, North Ryde
Be the welcoming first point of contact for our world-renowned clinical, training and research facility.
The Emotional Health Clinic (EHC) is the public-facing service of the Lifespan Health and Wellbeing Research Centre at Macquarie University. A world-renowned clinical treatment, training and research facility, the EHC specialises in understanding and managing anxiety and related mental health disorders across the lifespan.
Each year, the clinic delivers over 8,000 occasions of service to more than 1,000 clients through a suite of externally funded research trials, psychology student placements, and private client services delivered face-to-face, via telehealth and through digital health platforms.
As the first point of contact for the public, this role is central to the quality-of-service delivery and to the clinic's broader strategy of building clinical and research capacity in emotional, social and cognitive health and wellbeing.
This is a wonderful opportunity to bring your customer service expertise to a purpose-led environment where your work directly enables people to access the care and support they need.
About the Role
Within this role, you will provide front-desk reception and customer service that reflects the clinic's high standards. You will help ensure day-to-day continuity, consistency in client communication, and effective use of clinician time through the management of appointments and waitlists. Your key responsibilities include:
Providing front-desk reception services in line with the clinic's service standards.
Booking client appointments and maintaining the waitlist through the Practice Management System, escalating issues to clinic management as needed.
Allocating and matching new clients to suitable psychologists, clinic services or referrals.
Processing payments and claims in line with the clinic's billing and accounts procedures, including Medicare and health fund processing.
Preparing and maintaining electronic records and client documentation in line with clinic procedures, the University's privacy management plan and relevant legislation.
Responding to, or appropriately escalating, queries from clients, staff, visitors and members of the public.
Maintaining client areas, the kitchenette and utility room, and providing general administrative support for the clinic and its activities.
About us
The Emotional Health Clinic, within the Lifespan Health and Wellbeing Research Centre in the Faculty of Medicine, Health and Human Sciences, is a leading facility in the research and management of anxiety and related mental health disorders. Generating over $1.4M in revenue annually, the clinic is a key part of the Centre's strategy to build clinical and research capacity, service delivery and research impact in emotional, social and cognitive health and wellbeing across the lifespan. For more information, please visit the link below.
Emotional Health Clinic | Lifespan Health and Wellbeing research centre | Macquarie University.
About You (Selection Criteria)
You are a professional and approachable individual who takes pride in delivering excellent customer service. You bring strong organisational skills, sound judgement, and the ability to handle sensitive matters with care and discretion in a fast-paced clinical setting.
Commitment to high-level customer service delivered in a professional manner, along with excellent interpersonal skills.
Excellent verbal and written communication skills, with the ability to build rapport and relate to clients.
Strong organisational skills, including prioritisation and effective time management.
Demonstrated ability to use initiative and handle sensitive matters appropriately.
Proficiency in Outlook, Word, Excel and web-based clinical systems.
Current or completed undergraduate study in psychology or a similar field, and previous experience in a comparable role (e.g. psychology practice or medical reception). (Desirable)
Understanding of confidentiality and the psychology Code of Ethics. (Desirable)
How to apply
To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above).
Kindly please note that this role is delivered exclusively from our clinic to ensure the highest standard of patient care. As such, this is a fully on-site position, and remote or work-from-home arrangements are not available.
Applications Close
Applications for this role will close on Monday 20th July at 11 PM AEST.
Why Join Us?
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.
We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.
Flexible, hybrid work arrangements
17% Superannuation
Subsidised onsite parking options
Extensive training and professional development programs
Onsite childcare facilities to support working parents
Onsite vacation care during school holidays
Discounted health insurance
Subsidised membership at our Sport & Aquatic Centre
Access to an Employee Assistance Program for free and confidential support
Convenient onsite GP, imaging, and physiotherapy clinics
Pre-Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.
Applications Close:
20/07/2026 11:59 PM
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.
