In-Demand Service desk analyst Jobs in Macquarie Park Nsw

IT Officer (ICT Help Desk Officer)
Expert Education and Visa Services —Parramatta NSW
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Paid training
Quick Apply
Service Desk Analyst
Torrens University Australia —Surry Hills NSW
- $80,000 a year
- Full-time
- Customer service
- Microsoft Office
- University
4d
Service Desk Analyst
GrainCorp —Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
14h
Service Desk Analyst
EFEX —Sydney NSW
- Full-time
- Azure
- Customer service
- Salesforce
Quick Apply
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
12d
Service Desk Analyst
Healius Corp. —Sydney NSW
- Full-time
- Organisational skills
- In-person
- Communication skills
- Health insurance
- Employee assistance program
4d
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
Service Desk Analyst – Level 2
Conferma —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
Quick Apply
IT Systems Analyst
CICS Pty Ltd —North Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Work from home
Quick Apply
14h
System Administrator (Hybrid)
Imagine Communications —Belrose NSW
- Full-time
- Azure
- Management
- Salesforce
Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
3d
Service Desk Analyst
Herbert Smith Freehills —Sydney NSW
- Full-time
- Azure
- Customer service
- AI
5d
IT Help Desk Support Analyst
BGIS —Sydney NSW
- $70,000 - $75,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance program
- Employee discount
5d
IT Analyst
William Buck —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Risk Analyst - Dealing Desk
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- Finance
- Analysis skills
Quick Apply
Junior Risk Analyst - Dealing Desk
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- Management
- Finance
Quick Apply
10d
IT Analyst
William Buck NSW —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
Derivative Analyst
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
11d
IT Service Delivery Analyst
Jaybro Group —Arndell Park NSW
- Hybrid work
- Management
- Computer Science
- Bachelor's degree
- Profit sharing
- Employee assistance program
10d
Market Administrator (Trading Tech Support Analyst)
TP ICAP —Sydney NSW
- Full-time
- Microsoft Office
- Analysis skills
- Financial services

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service desk analyst jobs near macquarie park nsw

IT Officer (ICT Help Desk Officer)

Expert Education and Visa Services
Parramatta NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year

Benefits

Employee rewards program
Paid training

Qualifications

Computer Science
VoIP
Bachelor's degree
Communication skills
Information Technology

Full Job Description

Company: EEVS PARRAMATTA PTY LTD t/a Expert Education and Visa Services Parramatta

Location: Parramatta, NSW

Work Type: Full-time, 38 hours per week

Salary on offer: $80,000 to $85,000 per annum plus superannuation

About us and the role:

Expert Education is a Leading Education and Migration Consulting Institution with a global presence in 24 countries. We provide honest, credible, and authentic counselling for studying in Australia, Canada, the US, the UK and many other destinations. We are currently seeking an IT Officer (ICT Help Desk Officer) to join our team. At Expert Education, you will meet a qualified circle of consultants offering access to our global education partners. Through our 91 offices, spanning five continents and 24 nations, we’ve helped over 150,000 students achieve their academic goals abroad.

Task & responsibilities

Providing high-quality, first-level IT support to internal staff, quickly diagnosing and resolving a
wide range of hardware, software, networking, and user access issues.
Handling the deployment, installation, ongoing maintenance, and active monitoring of workplace operating systems and business applications.
Managing user accounts, permissions, and access control within Google Workspace and other business systems.
Providing application support, including configuration of business applications and internal systems like, CRM.
Maintaining, troubleshooting IT equipment including VOIP communication endpoints, networked printers, multi-function scanners, desktops, and local network devices.
Perform basic network troubleshooting including connectivity issues, switch ports, and local network access.
Monitoring incoming incidents and using sound judgment to escalate complex technical errors or high-level network outages to service providers or external vendors when required.
Providing user onboarding and offboarding support, including account provisioning, access management, and software setup.
Building out a clear knowledge base of technical documentation, standard operating instructions, and user guides designed for staff.
Keeping a close eye on ticket queues and ensuring timely resolution in line with internal service expectations, and generating basic reports on outstanding or delayed requests.

Qualification & experience

At least two years of proven experience working as a Service Desk Analyst, IT Support Officer, or in a similar Help Desk environment and a bachelor's degree or equivalent in information technology, Computer Science, or a related field.
A strong operational background working under structured SLA targets, with the comfort and capability of working as a primary tech resource for a fast-paced office space.
Hands-on experience with operating system installations, basic network troubleshooting (switches, user access, connectivity), physical office hardware, and standard ticketing tools.
Sound verbal and written English communication skills; you must be able to translate complex technical concepts into user-friendly guidance for non-technical team members.

We Offer

A healthy work-life balance with a great supportive team environment.
Complimentary tea, coffee and refreshments.
Positive workplace culture with opportunities to participate in company sporting activities and team-building events.
Employee recognition and reward initiatives.
Paid training and industry certification support.
Superannuation, leaves and other benefits as of Award benchmarks.
Annual performance and salary reviews.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

service desk analyst jobs in macquarie park nsw

IT Officer (ICT Help Desk Officer)

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst (NSW)

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst – Level 2

IT Systems Analyst

System Administrator (Hybrid)

Service Desk Analyst

Service Desk Analyst

IT Help Desk Support Analyst

IT Analyst

Risk Analyst - Dealing Desk

Junior Risk Analyst - Dealing Desk

IT Analyst

Derivative Analyst

IT Service Delivery Analyst

Market Administrator (Trading Tech Support Analyst)

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