In-Demand Dental receptionist Jobs in Mackay, Qld

Dental Receptionist
Impression Dental Group —Mackay QLD
- Full-time
- Communication skills
12d

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Dental Receptionist

Impression Dental Group
Mackay QLD

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Job Details

Permanent | Full-time
12 days ago

Qualifications

Dental receptionist
Certificate IV
Certificate III
Medical scheduling
Communication skills
Medical receptionist

Full Job Description

Ongoing training, support and development
Modern practice with state of the art technology
Long standing practice with loyal patient base

About the position:

Caneland Dental is looking for a friendly and confident Dental Receptionist to join our supportive team on a full-time basis, Monday to Friday, with occasional Saturdays.

Our modern practice is home to a welcoming and patient-focused team who are passionate about providing high-quality care and creating a positive experience for every patient.

As our Dental Receptionist, you’ll be an important part of the patient journey and the first friendly face patients see when they contact or visit the practice. From answering enquiries and managing appointments to welcoming patients and supporting the team, you’ll help ensure every patient feels comfortable, valued and well looked after from their first interaction through to treatment completion.

Key Responsibilities:

Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

Competitive hourly rate
Varied role
Opportunity to make a difference
Access to our internal Employee Assistant Program
Unlock exclusive discounts and cashback offers on the Work App
Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

Prior experience in dental or medical reception is essential
A Cert III or IV in Dental Assisting is beneficial but not mandatory
Excellent verbal and written communication skills
Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
Capability to address patient concerns and resolve issues with professionalism and empathy
Attention to detail

What's Next:

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!

Apply Now

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