- Lead a major university contract with ownership of day-to-day service delivery and client relationships.
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Build and develop high-performing teams, leading Cleaners, Team Leaders and Supervisors across the contract.
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Make a measurable operational impact across safety, quality, customer satisfaction, productivity and financial performance.
Lead service excellence at the University of Tasmania
Quayclean is seeking an experienced Contract Manager to lead the delivery of our cleaning and operational services at the University of Tasmania in Launceston.
Reporting to the Senior Contract Manager, you will take ownership of the day-to-day performance of the contract, leading a team of Cleaners, Team Leaders and Supervisors to deliver safe, consistent and high-quality services.
This is a hands-on operational leadership role requiring a strong customer focus, excellent people leadership and the ability to balance service delivery with safety, compliance and commercial performance.
As Contract Manager, you will:
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Lead and develop operational teams to deliver the agreed scope of services efficiently and consistently.
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Build a strong and trusted partnership with the University of Tasmania.
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Manage day-to-day operations, including workforce planning, rostering, equipment and resources.
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Monitor operational and financial performance against contract targets.
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Drive customer satisfaction, proactively resolving issues and identifying opportunities for continuous improvement.
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Ensure employees are appropriately trained, accredited and equipped to perform their roles.
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Maintain high standards of workplace health and safety and ensure compliance with company requirements.
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Provide accurate and timely operational, KPI and performance reporting.
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Lead a culture of accountability, teamwork and continuous improvement.
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Support effective mobilisation and implementation of services where required.
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Ensure quality, safety and environmental standards are consistently maintained.
You will be an experienced operational leader who enjoys being close to both the customer and your team. You'll be comfortable managing competing priorities while maintaining high standards of service delivery.
To succeed in this role, you will ideally bring:
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Demonstrated experience leading operational teams, ideally across multiple locations.
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Experience within cleaning, facilities management or a similar service-based operational environment.
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Strong client and stakeholder relationship management skills.
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Excellent project management, workforce planning and organisational capability.
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Experience monitoring budgets, financial performance and operational results.
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Strong people leadership, coaching and team development skills.
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Well-developed communication and problem-solving skills.
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A proactive, resilient and accountable approach.
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A current driver's licence.
At Quayclean, our people are at the heart of how we deliver exceptional experiences for our customers.
This role provides the opportunity to take genuine ownership of a significant contract, build a high-performing team and develop a strong partnership with one of Tasmania's leading institutions.
If you're an experienced operational leader who thrives on delivering results through people, strong customer relationships and operational excellence, we'd love to hear from you.
Quayclean is an equal opportunity employer committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and experiences.
Ready to make an impact? Apply now and join the Quayclean team.
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