In-Demand Service leader Jobs in Hornsby, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Retail Sales Assistant - Hornsby
Lorna Jane —Hornsby NSW
- Day shift
- Employee assistance program
Quick Apply
Casual Sales Assistant - Hornsby NSW
Ally Fashion —Hornsby NSW
- Weekend availability
- Employee discount
- Referral program
7d
Entry Level & Sales Management Opportunities
Emerald Acquisitions Consulting Pty Ltd —Sydney NSW
- $70,000 - $110,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick Apply
12d
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Cafe Operations Manager
XS Espresso Franchising Pty Ltd —Greater Sydney NSW
- $85,000 - $90,000 a year
- Full-time
- Maintenance
- Recruiting
- In-person
Quick Apply
9d
Customer Service/Sales Consultant
The Automotive Group —Ryde NSW
- $35 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Paid training
- Employee discount
Quick Apply
13d
Sales Manager Trainee
Elevate Sales Sydney —Surry Hills NSW
- $1,500 - $2,500 a week
- Full-time
- Management
- Sales
- Customer service
- Paid training
Quick Apply
1d
Servery Staff - Castle Hill - Casual and Permanent availability across Mon - Sat
Anglicare —Castle Hill NSW
- Customer service
- Food service experience
- Communication skills
- Employee assistance program
- Gym membership
Entry Level Sales
Elevate Sales Sydney —Surry Hills NSW
- $1,500 - $2,500 a week
- Seasonal
- Sales
- Customer service
- Salesforce
- Paid training
Quick Apply
6d
Shift Leader GYG Baulkham Hills
Guzman y Gomez —Baulkham Hills NSW
- Part-time
- Supervising experience
- Leadership
Quick Apply
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Coordinator
Officeworks —Hornsby NSW
- Sales
- Customer service
- Leadership
- Employee assistance program
Opening Team Leader - Franchise
DOPA Rouse Hill —Rouse Hill NSW
- $65,000 - $66,500 a year
- Part-time
- Hospitality
- Management
- Customer service
- Employee discount
- Free food
Quick Apply
9d
Team Leader - Boost Juice
Boost Juice —Parramatta NSW
- Weekend availability
- Customer service
Quick Apply
Customer Service Manager
Coles Supermarkets —Hornsby NSW
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Experienced Event & Hospitality Staff Wanted – Sydney
Event Staff Australia —Sydney NSW
- $28 - $35 an hour
- Serving
- Hospitality
- Customer service
Quick Apply
8d
Customer Service Team Member
Bunnings —Dural NSW
- Weekend availability
- Café
- Parental leave
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Planogram Merchandiser
BIG Brand Influence Group —North Ryde NSW
- $34.34 an hour
- Monday to Friday
- Planograms
- POS
- Organisational skills
Quick Apply
12d

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

service leader jobs in hornsby, nsw

Operations Manager - NDIS Service Provider

Retail Sales Assistant - Hornsby

Casual Sales Assistant - Hornsby NSW

Entry Level & Sales Management Opportunities

Mortgage Broker

Cafe Operations Manager

Customer Service/Sales Consultant

Sales Manager Trainee

Servery Staff - Castle Hill - Casual and Permanent availability across Mon - Sat

Entry Level Sales

Shift Leader GYG Baulkham Hills

Entry Level Solar Representative - Tele Sales

Coordinator

Opening Team Leader - Franchise

Team Leader - Boost Juice

Customer Service Manager

Experienced Event & Hospitality Staff Wanted – Sydney

Customer Service Team Member

Client Service Specialist - Sydney

Planogram Merchandiser

I want to receive the latest job alert for service leader in hornsby, nsw

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