In-Demand Information technology Jobs in Helensvale, Qld

IT Support Engineer, Level 2 - ONGC
Lyra Technology Group —Arundel QLD
- Full-time
- Hybrid work
- Azure
- Customer service
- No degree
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IT Graduate
Techwell —Helensvale QLD
- Full-time
- Computer Science
- Communication skills
IT Field Technician – Flexible Hours & Growth
Nimble Nerds —Gold Coast QLD
- $45 an hour
- On call
- English
- POS
- Power tools
- Travel reimbursement
- Fuel card
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10d
IT Service Desk Engineer
TechConnect IT Solutions PTY Ltd —Gold Coast QLD
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
Quick Apply
IT Service Operations Analyst
The Gold Coast Convention and Exhibition Centre —Broadbeach QLD
- Full-time
- Customer service
- Free parking
- Parental leave
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Infrastructure & Systems Administrator
Buildsafe —Arundel QLD
- Full-time
- Serving
- Office
- Administrative experience
- Employee assistance program
- Gym membership
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Patient Management Systems Administrator
Griffith University —Southport QLD
- $94,966 - $101,295 a year
- Part-time
- Microsoft Office
- University
- Bachelor's degree
- Work from home
Quick Apply
4d
L2 Network and Desktop Support
MNL Technologies —Gold Coast QLD
- Part-time
- Management
- Customer service
- Analysis skills
Quick Apply
13d
Network Engineer
Techwell —Helensvale QLD
- Full-time
- Analysis skills
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
9d
Business Sales Rep Wanted (AI is here - now lets sell it)
Authentic AI —Gold Coast QLD
- $70,900.00 - $143,198.37 a year
- CRM software
- Sales
- Office
- Profit sharing
- Work from home
Quick Apply
Experienced Solutions Architect, AI Business solutions - ONGC
Lyra Technology Group —Arundel QLD
- Full-time
- Hybrid work
- Azure
- AWS
- SharePoint
Quick Apply

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IT Graduate
Techwell —Helensvale QLD
Recent graduate with a degree in IT, Computer Science, or a related field. Assist in IT support, troubleshooting, and system administration.
Patient Management Systems Administrator
Griffith University —Southport QLD
To be successful in this position, you will hold an undergraduate degree in Information Technology (or equivalent industry experience) or health care industry…
$94,966 - $101,295 a year
Quick Apply
4d

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information technology jobs near helensvale, qld

IT Support Engineer, Level 2 - ONGC

Lyra Technology Group
Arundel QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

ConnectWise
ITIL Certification
Azure
Customer service
Microsoft Exchange
Technical support
IT support
SharePoint
AI
Communication skills
Intune

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Our Operating Company, ONGC, is looking for an experienced IT Support Engineer, Level 2 to join their team in Arundel, GQ.

About The Role

As a Level 2 IT Support Engineer, you'll provide advanced technical support across a diverse range of client environments while managing escalated issues from the Level 1 team. You'll take ownership of incidents from diagnosis through to resolution, contribute to infrastructure improvements, and help deliver an exceptional customer experience.

Key Responsibilities

Provide Level 2 technical support across desktop, server, network, and cloud environments.
Manage escalated incidents and service requests, ensuring timely resolution.
Troubleshoot Microsoft 365, Azure, Active Directory, Exchange, and Windows environments.
Support networking technologies including firewalls, switches, VPNs, and wireless infrastructure.
Maintain accurate documentation and ticket updates within the PSA system.
Build strong client relationships through professional communication and outstanding customer service.
Assist with infrastructure upgrades, migrations, and technology projects.
Collaborate with Level 3 Engineers on complex technical issues when required.

About You

To succeed in this role, you will ideally have MSP experience, excellent troubleshooting skills, and a proactive approach to customer support.

Essential Skills & Experience

3+years' experience in an MSP or similar IT support environment.
Relevant IT qualifications or equivalent industry experience.
Experience providing Level 2 support across Microsoft environments.
Strong knowledge of Microsoft 365, Azure, Active Directory, Exchange Online, andWindows Server.
Experience supporting networking technologies including switches, firewalls, VPNs and Wi-Fi.
Excellent communication and customer service skills.

Preferred Experience

Microsoft certifications (MS-900, AZ-900, MD-102, MS-102, AZ-104, or similar).
CompTIA, Cisco, or ITIL certifications.
Experience with ConnectWise PSA and ConnectWise RMM.
Exposure to Microsoft Intune, SharePoint, Microsoft Defender, or Azure Virtual Desktop

Benefits

Flexible working arrangements – 2 days WFH
Clear career progression pathways
Exposure to meaningful, enterprise technology projects
Supportive, collaborative team culture focused on growth and innovation
Opportunity to work with emerging AI technologies and innovative automation solutions
Be part of a values-driven organisation committed to delivering exceptional outcomes for clients across Australia

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

information technology jobs in helensvale, qld

IT Support Engineer, Level 2 - ONGC

IT Graduate

IT Field Technician – Flexible Hours & Growth

IT Service Desk Engineer

IT Service Operations Analyst

Infrastructure & Systems Administrator

Patient Management Systems Administrator

L2 Network and Desktop Support

Network Engineer

IT Support Officer - Broadbeach, QLD

Business Sales Rep Wanted (AI is here - now lets sell it)

Experienced Solutions Architect, AI Business solutions - ONGC

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