In-Demand Desktop support Jobs in Gosford, Nsw

Desktop Support Engineer - Gosford
Datacom —Gosford NSW
- Full-time
- Communication skills
- Time management
- Parental leave
- Employee discount
Quick Apply
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- Part-time
- First Aid Certification
- Employee assistance program
Disability Support Worker. Casual
Life Without Barriers —Gosford NSW
- From $45.28 an hour
- First Aid Certification
3d

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Desktop Support Engineer - Gosford

Datacom -
Gosford NSW

Quick Apply

Job Details

Full-time
12 days ago

Benefits

Parental leave
Employee discount

Qualifications

Communication skills
Time management

Full Job Description

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role

Due to continued growth within our team, we have multiple roles across the Gosford area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

Please note that to be eligible for this role, you must be an Australian Citizen.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
Assisting new users with their IT hardware collection and setup.
Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
Recording all customer contacts in the appropriate ITSM tool
Keeping commitments to customers with regard to progress updates
Using tools and processes to deliver services to customers in accordance with SLAs
Proactively manage and maintain customer infrastructure as directed
Initiate and drive service and process improvement
Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

Exceptional customer experience with regard to end user services
The ability to prioritise work to ensure achievement of all service level agreements
Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

Flexible and hybrid working options (only include if applicable)
Paid parental leave
24/7 Employee Assistance Programme (DataCare)
Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.

Quick Apply

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desktop support jobs in gosford, nsw

Desktop Support Engineer - Gosford

Disability Support Worker. Permanent Part Time

Disability Support Worker. Casual

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