In-Demand Customer success manager Jobs in Frenchs Forest, Nsw

Export Coordinator
JMB Bevergaes Pty Ltd trading as EDENVALE beverages —Warriewood NSW
- $68,000 - $75,000 a year
- Full-time
- ERP systems
- Administrative experience
- In-person
- Travel reimbursement
- Parental leave
Quick Apply
Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
Claims Manager
Greenstone Financial Services —Norwest NSW
- Full-time
- Management
- Financial services
- Leadership
- Travel reimbursement
- Free food
Quick Apply
Marketing Manager ANZ
KION Group AG —Belrose NSW
- Full-time
- Management
- Communication skills
- Marketing
- Health insurance
- Parental leave
Asset & Refurbishment Project Manager (Parental Leave)
AVEO —St Ives NSW
- $100,000 - $110,000 a year
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Health insurance
- Annual leave
Quick Apply
Senior Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Remote
- PMP
- AI
- Leadership
Customer Service Representative
HUBER+SUHNER —Frenchs Forest NSW
- Full-time
- Customer service
- Salesforce
- ERP systems
Quick Apply
Delivery Manager
Department of Customer Service —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- No degree
- Agile
- Communication skills
5d
Engagement Delivery Lead
Cognizant —Sydney NSW
- $100,000 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Master's degree
Project Manager
Greenstone Financial Services —Norwest NSW
- Temporary
- PMP
- AWS
- Financial services
- Travel reimbursement
- Free food
Quick Apply
4d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Conference & Events Manager
Q Station —Manly NSW
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Management
- Office
- Employee assistance program
- Employee discount
Quick Apply
13d
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Remote
- Hospital experience
- Work from home
- Parental leave
Customer Relationship Manager
LiveBig —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply
Business Development Manager
Cascade Strategy —Surry Hills NSW
- $100,000 - $110,000 a year
- Full-time
- CRM software
- Management
- Sales
- Travel reimbursement
- Employee stock purchase plan
Quick Apply
Grants Manager
Department of Customer Service —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Administrative experience
- Analysis skills
- Communication skills
4d
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Customer Success Manager (SMB)
Heidi —Sydney NSW
- Full-time
- Remote
- Work from home
- Parental leave
Account Manager
RedPandas Digital Marketing —Mortlake NSW
- $90,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
9d
Risk Manager
Greenstone Financial Services —Norwest NSW
- Full-time
- Analysis skills
- Financial services
- Communication skills
Quick Apply

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Export Coordinator

JMB Bevergaes Pty Ltd trading as EDENVALE beverages
Warriewood NSW

Quick Apply

Job Details

Permanent | Full-time
$68,000 - $75,000 a year

Benefits

Travel reimbursement
Parental leave
Employee discount

Qualifications

Order management system
Supply chain
ERP systems
Logistics
Administrative experience
Manufacturing
Communication skills

Full Job Description

Role Specification: Export Operations Coordinator

Role Summary:

Reporting to the Export Manager, the Export Operations Coordinator is responsible for

coordinating international customer orders from order receipt through to despatch,

documentation and customer follow-up. The role works closely with Sales, Production,

Quality Assurance, Supply Chain, freight partners and external authorities to ensure

export orders are completed accurately, compliantly and on time.

The Export Operations Coordinator plays a pivotal role within the Export function,

acting as the key link between international customers and internal operations. The role

manages the end-to-end export order process, ensuring orders are processed

accurately, documentation is completed correctly and products are delivered efficiently

and on time across global markets.

Working closely with cross-functional teams, the Export Operations Coordinator

manages export order coordination, documentation, customer communication and

workflow management to deliver exceptional customer service and operational

excellence. As the business continues to grow, the role will also support process

improvements, efficiency initiatives and new business requirements within the Export

function.

Success in this role will be measured by accurate and timely export order processing,

high-quality customer communication, compliant export documentation, reliable order

tracking and effective collaboration with internal and external stakeholders.

Key Responsibilities

Customer Relationship Management

Act as the primary point of contact for export orders, providing timely,

professional and solutions-focused communication.

Build and maintain strong customer relationships through exceptional service,

proactive communication and prompt resolution of enquiries.

Work with customers to coordinate shipment schedules and manage changes to

delivery requirements.

Manage incoming export enquiries through the Freshdesk portal, ensuring all

enquiries are responded to in a timely and professional manner.

Order Coordination & Fulfilment

Deliver the end-to-end export order process, processing orders accurately,

creating invoices, raising despatches and ensuring orders are delivered on time

and meet customer expectations. Prepare and manage export documentation, including Certificates of Origin,

stock movement requests and other regulatory documentation, ensuring

compliance with customer, country-specific and legislative requirements.

Manage order workflows, lead times and potential risks, proactively resolving

issues before they impact customers.

Maintain the Live Export Order tracker, providing clear status updates to both

customers and internal stakeholders.

Maintain a thorough understanding of each customer's requirements,

preferences and order history to support accurate order fulfilment.

Maintain accurate customer data, including invoicing details, pricing and

payment terms, ensuring records are up to date and aligned across internal

teams to support accurate order processing, invoicing and customer payment

expectations.

Manage the export inbox, ensuring enquiries are responded to promptly and

professionally.

Monitor customer order forecasts and communicate any changes to internal

stakeholders to support production planning.

Maintain accurate and organised export documentation to support order

management and future reference.

Cross-Functional Collaboration

Collaborate closely with Sales, Marketing, Operations, Production, Quality

Assurance and Supply Chain teams to ensure seamless execution of export

orders.

Liaise with external partners, including warehouses, freight forwarders, shipping

agents and government authorities, to ensure all export documentation is

accurate, compliant and submitted on time.

Provide accurate and timely product and order information to internal

stakeholders to support business operations and customer requirements.

Support continuous improvement initiatives by identifying opportunities to

enhance communication, workflow efficiency and export processes.

Continuous Improvement & Role Evolution

Review and improve export coordination processes, documentation and product

data management.

Recommend and implement initiatives that improve efficiency, accuracy and

customer experience.

Contribute to the ongoing development of the Export function as business

requirements evolve.

Opportunity to help shape and grow the Export department as the business

continues to expand.

Skills and Experience Required

Essential Highly organised with exceptional attention to detail and strong administrative

skills.

Experience processing and coordinating export operations, international logistics

or supply chain activities.

Experience processing international customer orders and export documentation.
Experience using ERP, inventory management or order management systems.
Ability to manage multiple priorities while maintaining accuracy under tight

deadlines.

Excellent written and verbal communication skills.
Strong stakeholder management skills with the ability to work effectively across

multiple departments.

Proven ability to manage competing priorities, identify risks and implement

practical solutions in a fast-paced environment.

Desirable

Experience within FMCG, food & beverage, manufacturing or consumer goods.
Knowledge of international shipping, logistics and export compliance

requirements.

Wine industry experience, including familiarity with the Wine Australia portal and

VI-1 certificates required for European countries, would be helpful but is not

essential.

Role Attributes

Takes ownership and demonstrates a high level of accountability.
Proactive, solutions-focused and able to work independently.
Customer-focused with a commitment to delivering excellent service.
Collaborative and able to build strong working relationships across the business.
Adaptable and comfortable working in a growing business where responsibilities

continue to evolve.

Demonstrates a continuous improvement mindset

Pay: $68,000.00 – $75,000.00 per year

Benefits:

Employee discount
Parental leave
Travel reimbursement

Work Location: In person

Quick Apply

Refine Your Search

customer success manager jobs in frenchs forest, nsw

Export Coordinator

Senior Manager - Customer Support (Service Delivery)

Claims Manager

Marketing Manager ANZ

Asset & Refurbishment Project Manager (Parental Leave)

Senior Project Manager

Customer Service Representative

Delivery Manager

Engagement Delivery Lead

Project Manager

SVP Client Delivery & Regional Lead APAC

Conference & Events Manager

Customer Success Manager (Enterprise)

Customer Relationship Manager

Business Development Manager

Grants Manager

Entry Level Solar Representative - Tele Sales

Customer Success Manager (SMB)

Account Manager

Risk Manager

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