In-Demand Site reliability engineer ii, apac Jobs in Dingley Vic

Service Desk Analyst - GPC Asia Pacific - Full Time
GPC Asia Pacific (APAC) —Rowville VIC
- Full-time
- Hybrid work
- POS
- Parental leave
- Employee assistance program
Quick Apply
Site Reliability Engineer II, APAC
Jamf —Melbourne VIC
- On call
- Remote
- Writing skills
- AWS
- AI
5d
Mobility Specialist - APAC
Remote —Melbourne VIC
- $29,450 - $74,500 a year
- Remote
- AI
- Communication skills
- Relocation assistance
- Annual leave
Information Technology Project Manager (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- PMP
- Budgeting
- Communication skills
Quick Apply
Account Manager
OneWorld Rental - Global Technology Hire —Mordialloc VIC
- From $60,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick Apply
2d
Head of Information Technology (APAC)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Computer Science
- AWS
Quick Apply
6d
Head of Customer Success, APAC
PebblePad —Melbourne VIC
- Up to $140,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Presentation skills
Quick Apply
Senior Staffing Administrator , Workforce Staffing APAC
Amazon Commercial Services Pty Ltd —Dandenong VIC
- Full-time
- Customer service
- Salesforce
- Microsoft Office
PMO Controller – Power Generation
Cummins Inc. —Scoresby VIC
- Monday to Friday
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health insurance
- Parental leave
Director, Renewable Energy & CleanTech Solutions, APAC
Vantage Data Centers Australia Pty Ltd —Melbourne VIC
- Full-time
- Engineering
- Business
- Leadership
- Health insurance
- Annual leave
Quick Apply
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
Compliance Manager - APAC
Allegion —Blackburn VIC
- Full-time
Senior EHS Specialist, Bids & Contracts, Commercial Energy, APAC
Tesla —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Communication skills
- Employee stock purchase plan
- Health insurance
12d
APAC Contracts Leader
GE Vernova —Melbourne VIC
- Full-time
- Engineering
- English
- Bachelor's degree
11d
Talent Acquisition Lead - APAC
Lovisa Pty Ltd —Hawthorn VIC
- Full-time
- Recruiting
13d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Change Manager - APAC (12m FTC)
Civica —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Work from home
Quick Apply
Talent Manager | Truganina VIC
CEVALogistics —Melbourne VIC
- Full-time
- Management
- Data analysis skills
- Recruiting
- Disability insurance
- Parental leave
ISO Lead Auditor / ISO Consultant - Melbourne
IMSM —Melbourne VIC
- Contract
- Hybrid work
- Management
- Organisational skills
- Communication skills
Technical Project Coordinator
PMY Group —Melbourne VIC
- Communication skills

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Service Desk Analyst - GPC Asia Pacific - Full Time

GPC Asia Pacific (APAC) -
Rowville VIC

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Insurance services
On-site parking

Qualifications

AIX
WMS
POS
RDS database
Intune

Full Job Description

Excellent Salary and Free Onsite Parking (Rowville Location)
Initial training (full time onsite)
Hybrid Work Environment (2 days WFH, 3 days in Office)
Career Development and Progression

This role will involve working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.

The Role

The purpose of our Full Time IT Service Desk Analyst role is to ensure that our GPC Asia Pacific network of stores, warehouses and support offices across 400+ locations in Australia, New Zealand and South East Asia, receive 1st Level support for IT Services and Business Applications during our core business hours of 6am to 7pm, Monday to Sunday.

Reporting to the IT Service Desk Manger, you will:

Provide first-level Service Desk support for incidents and requests received via phone, email, voicemail and walk-ups.
Monitor support queues and respond to calls and tickets within agreed SLA timeframes.
Deliver first-call resolution where possible and escalate issues requiring additional support.
Identify, document and escalate high-priority and major incidents to support rapid restoration of critical business services.
Troubleshoot device, software and web-application issues in line with ITIL practices.
Liaise with internal stakeholders and third-party vendors to meet business requirements and maintain high service satisfaction.
Create and maintain knowledge-base articles to support consistent service delivery.
Follow GPC Asia Pacific procedures and policies and maintain a safe, organised work environment.

Experience in the following technical areas would be advantageous:

Microsoft Windows 11 and macOS support.
Microsoft 365 application support.
User administration using Active Directory, Entra ID, and Microsoft 365.
Mobile device management and support using Microsoft Intune and Company Portal.
Delivery of support within an ITIL-based service management framework.
Remote Desktop Services (RDS) environments.
Retail systems, including Point of Sale (POS) hardware and software.
Warehouse Management Systems (WMS) and Financial Systems.
Supply chain industries including retail, wholesale, distribution, and transport.
Exposure to platforms including Mainframe (ZOS) and PSeries (AIX) environments.

To be successful in this role you will need to demonstrate the following:

Positive, customer focused mindset with a strong can do attitude.
Takes ownership and accountability for delivering great outcomes.
Thrives in a fast-paced environment and adapts well to changing priorities.
Strong team player who can also work independently when needed.
Builds positive and productive relationships with customers, colleagues, and vendors.
Professional, reliable, and committed to service excellence.
Process-driven with a continuous improvement mindset.
Uses initiative, problem-solving skills, and sound judgement to get things done.
Leads by example and contributes to a positive team culture.

Looking after you:
We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

Staff discounts across the GPC Asia Pacific group of Companies
Private health insurance discounts
Employee assistance program
A highly safety conscious work environment
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation
Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

Send your CV to our Careers Team by clicking APPLY!

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Quick Apply

Refine Your Search

site reliability engineer ii, apac jobs in dingley vic

Service Desk Analyst - GPC Asia Pacific - Full Time

Site Reliability Engineer II, APAC

Mobility Specialist - APAC

Information Technology Project Manager (Australia)

Account Manager

Head of Information Technology (APAC)

Head of Customer Success, APAC

Senior Staffing Administrator , Workforce Staffing APAC

PMO Controller – Power Generation

Director, Renewable Energy & CleanTech Solutions, APAC

Senior Manager, HSQE Services APAC

Compliance Manager - APAC

Senior EHS Specialist, Bids & Contracts, Commercial Energy, APAC

APAC Contracts Leader

Talent Acquisition Lead - APAC

Senior Technical Customer Support Engineer - Australia

Change Manager - APAC (12m FTC)

Talent Manager | Truganina VIC

ISO Lead Auditor / ISO Consultant - Melbourne

Technical Project Coordinator

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