In-Demand Level 2 it support team leader Jobs in Diamond Creek Vic

Level 2 IT Support Team Leader
Accent Group —Cremorne VIC
- Full-time
- Microsoft Office
- POS
- Leadership
Quick Apply
Senior Specialist – Governance, Compliance & Policy Analyst
One Mission Society Australia Inc —Ringwood East VIC
- $80,006 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Travel reimbursement
Quick Apply
14d
IT Support Analyst
Russell Kennedy —Melbourne VIC
- Call employer
- Microsoft Office
- Organisational skills
- Communication skills
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Quick Apply
Senior IT Project Manager - HRIS
Australia Red Cross —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance program
9d
Project Delivery
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- PMP
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
Ed Support Level 1-Range 2
Victorian Government —Melbourne VIC
- Part-time
- Communication skills
9d
Records Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Organisational skills
- SharePoint
- Communication skills
7d
Administration Support
Victorian Government —Melbourne VIC
- Full-time
- Communication skills
1d
LOTE-Mandarin Specialist Teacher
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- PMP
- Communication skills
- Teaching
9d
Service Manager, Asset Information Management System (AIMS)
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- Leadership
3d
Endpoint Engineering Team Leader
Datacom —Melbourne VIC
- Weekend availability
- Hybrid work
- Azure
- Management
- Analysis skills
Quick Apply
Maths/Science Teacher
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Communication skills
- Teaching
3d
Senior Chaplaincy
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
2d
Electrical Training Manager – Melbourne (EEHA / HV / Refrig)
Volt Edge Pty Ltd —Thomastown VIC
- $190,000 - $200,000 a year
- Part-time
- Management
- Supervising experience
- Electrical experience
Quick Apply
3d
College Operations
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Maths and any other method teacher
Victorian Government —Melbourne Northern Suburbs VIC
- Weekend availability
- Management
- Communication skills
- Teaching
7d
Facilities Assistant
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Hospitality
- Organisational skills
- AI
Quick Apply
Records Support Officer
Department of Education —Melbourne City Centre VIC
- Full-time
- Organisational skills
- SharePoint
- Communication skills
7d
Central Logistics Support (L1 Contact Centre)
Ingenico —Melbourne VIC
- Hybrid work
- Microsoft Excel
- Customer service
- Data entry
1d

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Level 2 IT Support Team Leader

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

Jira
ITIL Certification
WMS
Microsoft Office
Zendesk
IT support
POS
ServiceNow
Leadership
Communication skills
Intune
VPN

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

The Level 2 IT Support Team Lead plays a critical role in ensuring reliable, efficient, and user-centric technology support across the company’s retail footprint, warehouse environments, and corporate offices.
This role is responsible for leading a team of technicians, overseeing technology delivery across stores and workplace environments, and driving service improvements through standardisation, proactive support, and stakeholder engagement. The role spans both operational support (BAU) and implementation of modern workplace initiatives, including device management, end-user compute, POS systems, and collaboration tools.

Key Responsibilities will include:

Lead, mentor, and coordinate a team of support technicians covering retail, warehouse, and corporate sites.
Manage task allocation, rosters, escalation handling.
Provide leadership across incident response, relocations, and tech fit-outs.
Oversee deployment and lifecycle management of POS terminals, printers, mobile devices, and office tech.
2nd Level Support technology in-store (new store openings, refits, and closures) and ensure on-site readiness.
Lead the implementation and support of workplace AV, conferencing, and meeting room technologies.
Manage IT onboarding/offboarding processes, asset tracking, and returns.
Ensure consistent device builds (Intune Autopilot / Windows / iOS / mac OS) and compliance with company standards.
2nd Level support and troubleshoot key systems including: POS environments (hardware and software), Mobile Device Management (Intune), Collaboration platforms (O365, Teams, Zoom), Printing, Wi-Fi, VPN, and other user technologies.
Maintain strong communication with Store Ops and IT teams.
Identify improvement opportunities in service delivery and tech usability.
Support rollout of strategic projects (WMS, security upgrades, infrastructure modernisation).
Maintain accurate documentation and knowledge base articles for support teams and end users

To be successful you will ideally have:

Demonstrated 5+ years in an IT support/technical services role, including at least 2 years in a team leadership capacity.
Experience supporting retail store technology environments, including POS, printers, and mobile devices.
Familiarity with Microsoft Intune, Office 365, Active Directory, and MDM tools.
Proven ability to manage vendors and coordinate field support teams.
Experience in a retail or multi-site environment supporting POS, store networks, and handheld devices.
Proficiency in Microsoft 365, Windows 11, and endpoint management (Intune/Autopilot).
Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Management, or similar).
ITIL v3/4 Training or Certification
Have a Make it Happen Attitude
Strong interpersonal and customer skills with the ability to build relationships at all levels.
Excellent listening, verbal and written communication skills.
Take ownership of the incidents and see them to a satisfactory resolution.
Able to function and collaborate within a team and remain approachable always.
Retail Experience beneficial.

Why Join Accent Group?

Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

level 2 it support team leader jobs in diamond creek vic

Level 2 IT Support Team Leader

Senior Specialist – Governance, Compliance & Policy Analyst

IT Support Analyst

IT L3 Support

Senior IT Project Manager - HRIS

Project Delivery

Ed Support Level 1-Range 2

Records Support Officer

Administration Support

LOTE-Mandarin Specialist Teacher

Service Manager, Asset Information Management System (AIMS)

Endpoint Engineering Team Leader

Maths/Science Teacher

Senior Chaplaincy

Electrical Training Manager – Melbourne (EEHA / HV / Refrig)

College Operations

Maths and any other method teacher

Facilities Assistant

Records Support Officer

Central Logistics Support (L1 Contact Centre)

I want to receive the latest job alert for level 2 it support team leader in diamond creek vic

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