Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
Customer Success Manager
carsales —Sydney NSW
- Contract
- Hybrid work
- Organisational skills
- Communication skills
- Parental leave
Quick Apply
4d
Customer Success Manager
Salesforce —Sydney NSW
- Full-time
- Salesforce
- Agile
- AI
Customer Success Manager
Objective —Sydney NSW
- Full-time
- AI
- Communication skills
8d
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
14d
Customer Success Manager
Ideagen —Surry Hills NSW
- CRM software
- Salesforce
- Communication skills
7d
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Sr. Customer Success Manager
Dialpad —Sydney NSW
- Analysis skills
- Organisational skills
- In-person
Quick Apply
3d
Customer Success Manager
InfoSum —Sydney NSW
- Customer service
- Presentation skills
Quick Apply
Senior Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- Management
- AI
- Health insurance
- Annual leave
Customer Success Manager
Objective Corporation —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
8d
Enterprise Customer Success Manager
LogicMonitor —Sydney NSW
- Bachelor's degree
- AI
Moveworks Sr Customer Success Manager
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- AI
Quick Apply
Customer Success Manager
CIM —Sydney NSW
- Hybrid work
- HVAC
- AI
- Leadership
Quick Apply
Customer Success Manager
Appetise —Surry Hills NSW
- $110,000 - $130,000 a year
- Hybrid work
- AI
Customer Success Manager
Tes Global —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Marketing
Quick Apply
10d
Customer Success Manager
Vertiv —Sydney NSW
- Sales
- Engineering
- Bachelor's degree

I want to receive the latest job alert for customer success manager in darlington nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near darlington nsw

Customer Success Manager jobs in Sydney NSW

Nurse Manager jobs in Marrickville Nsw

Whs, Safety, Manager, Risk Compliance jobs in Sydney Nsw

Customer Success Manager jobs in Victoria

Customer Success Manager jobs in Melbourne Vic

Customer Success Manager jobs in Brisbane Qld

Customer Assistant Dusk jobs in Sydney Nsw

Customer Success Manager jobs in Bondi Nsw

Customer Success Manager jobs in Carlingford Nsw

Customer Service No Experience jobs in Nerang Qld

Customer Success Manager jobs in Byron Bay Nsw

Resturant Manager jobs in Newcastle Nsw

Customer Service jobs in Melbourne Vic

Online Customer Service jobs in Sydney Nsw

Farm Manager jobs in New South Wales

Full Time School Administration Manager jobs in Sydney Nsw

Venue Manager jobs in Melbourne Vic

Security Manager jobs in Melbourne Vic

Customer Success Manager jobs in Cronulla Nsw

Public Relations Manager jobs in Sutherland Shire Nsw

Customer Success Manager

Vincere -
Sydney NSW

Quick Apply

Job Details

Qualifications

Management
Recruiting
SaaS
Leadership
Communication skills

Full Job Description

Job Description: Customer Success Manager

Overview

We are seeking a dynamic and customer-focused Customer Success Manager to join our rapidly growing team. This role is essential in driving customer satisfaction, retention, and expansion of our Recruitment SaaS platform. If you’re passionate about building long-term relationships with customers, delivering exceptional value, and being a part of an innovative and dedicated team, this is the perfect role for you!

As a key point of contact for our clients, you will act as both a trusted advisor and a results-driven leader. We value diversity, equity, and inclusion in our workplace and encourage qualified candidates from all walks of life to apply.

Responsibilities

Build and maintain strong, long-lasting relationships with customers to ensure satisfaction and loyalty.
Proactively analyze clients' workflows and challenges to recommend tailored solutions using our Recruitment SaaS platform.
Act as a customer advocate, collecting feedback and insights to share with internal teams for continuous product improvement.
Develop and implement customer success strategies focused on client satisfaction, retention, and growth.
Deliver engaging onboarding and training sessions to new clients, ensuring a seamless transition to our platform.
Monitor and track key performance indicators (KPIs) for customer success, including retention rates and customer engagement levels.
Collaborate with sales, product, and marketing teams to align on customer needs and capability development.
Advocate for customers by anticipating their needs and identifying opportunities for upselling and cross-selling the platform.
Generate and present reports on customer health and success metrics to ensure alignment with company goals.
Ensure timely resolution of customer issues by coordinating with the support team and escalating critical matters as needed.

Qualifications

Experience: 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS environment.
Skills: Proven leadership, management, and communication skills with the ability to influence and engage stakeholders.
Strong understanding of recruitment processes or familiarity with Recruitment SaaS platforms is a plus.
Technical Aptitude: Ability to quickly learn new software and explain complex technical concepts to non-technical users in an approachable way.
Data-driven mindset, with proficiency in analyzing customer success metrics and identifying actionable insights.
Exceptional organizational and problem-solving skills with the ability to prioritize and manage competing priorities.
Empathy-focused approach; genuinely invested in customers’ success and well-being.

Day-To-Day

Serve as the primary point of contact for a portfolio of customers, ensuring their smooth onboarding and integration into the Recruitment SaaS platform.
Monitor account usage and proactively reach out to clients to provide assistance, training, and recommendations for optimization.
Organize and lead regular check-in calls and quarterly business reviews (QBRs) with clients.
Collaborate with internal teams to solve customer inquiries and escalate any challenges effectively.
Develop and fine-tune customer success strategies, templates, and best practices to maintain high retention rates.
Partner with sales for seamless handoffs and with the product team to advocate for customer feature requests and improvements.
Actively participate in team meetings and contribute to building a culture of diversity, inclusion, and continuous learning.
Keep track of market trends and share learned insights to better anticipate customer needs and pain points.

At Amazon, we believe in creating an environment where everyone feels empowered to bring their full selves to work. We are committed to fostering an inclusive culture that celebrates diversity and equal opportunity for all.

We’d love to hear from you if you’re passionate about driving customer success and making a meaningful impact on the lives of our clients. Apply today to join our journey!

Quick Apply

Refine Your Search

customer success manager jobs in darlington nsw

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Manager of Customer Success (APAC)

Customer Success Manager

Customer Success Manager – GTM

Senior Customer Success Program Manager

Sr. Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager

Moveworks Sr Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

I want to receive the latest job alert for customer success manager in darlington nsw

Related Searches

Explore jobs in more locations

Job Description: Customer Success Manager

Overview

Responsibilities

Qualifications

Day-To-Day

Job Seeker Tools

Employer Tools

Browse

Stay Connected