In-Demand Guest service agent Jobs in Coomera, Qld

Reservations Agent (Part Time) | InterContinental Sanctuary Cove Resort
InterContinental —Sanctuary Cove QLD
- Part-time
- Microsoft Office
- Senior Secondary Certificate of Education
- Organisational skills
Guest Service Agent (Part Time) | InterContinental Sanctuary Cove Resort
InterContinental —Sanctuary Cove QLD
- Part-time
- Communication skills
- Resort
- Office experience
- Parental leave
Guest Service Agent
Avani —Broadbeach QLD
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
Oaks Hotels —Gold Coast QLD
- $27.97 - $41.96 an hour
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
langhamhotelsgoldcoast —Gold Coast QLD
- Part-time
- Hospitality
- Customer service
- Resort
Guest Service Agent
Accor Apartments & Realty —Surfers Paradise QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
12d
Guest Service Agent
Village Roadshow —Gold Coast QLD
- $27.97 - $41.96 an hour
- Part-time
- Resort
- Employee assistance program
6d
Guest Experience Agent
SOFITEL —Broadbeach QLD
- Part-time
- Communication skills
Quick Apply
Reservations/Guest Experence All Rounder
AccorHotel —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick Apply
Part Time Front Office Agent
Southport Sharks —Southport QLD
- Part-time
- Front desk
- Communication skills
- Hotel experience
- Employee discount
- Gym membership
13d
At Your Service Agent/Runner
Marriott International, Inc —Surfers Paradise QLD
- Part-time
- Communication skills
- Resort
10d
At Your Service Manager (Front Office)
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Recruiting
Quick Apply
At Your Service Manager (Front Office)
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Recruiting
Group Sales Executive
Accor Apartments & Realty —Gold Coast QLD
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel

Discover related jobs

Based on your search for guest service agent jobs.

Front of House Staff
GRNFuels Pty Ltd t/a Quarterdeck Kitchen —Coomera QLD
Staff discounts and a positive workplace where everyone is valued. Greeting and seating guests with a warm smile. Making Coffee & Cocktails: 1 year (Required).
$26.44 - $40.62 an hour
Quick Apply
EVENT STAFF POSITION - CASUAL & FLEXIBLE – JOIN OUR TEAM!
The Italian Job Catering —Gold Coast QLD
Tell us a bit more about your availability and why having a casual event job would work with your current work (this is a second job as it is a flexible/casual…
$35 - $45 an hour
Quick Apply
9d

I want to receive the latest job alert for guest service agent in coomera, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near coomera, qld

Customer Service Representative jobs in Surfers Paradise QLD

Guest Service Agent jobs in Gold Coast QLD

Front Office Specialist jobs in Surfers Paradise QLD

Reservation Agent jobs in Sanctuary Cove QLD

Sales Executive jobs in Milton Qld

Sales Executive jobs in Sydney Nsw

Sales Executive jobs in Engadine Nsw

Executive Assistant jobs in Canberra Act

Casual Sales Assistant Myer Miranda jobs in Engadine Nsw

Sales Executive jobs in St Kilda Road Melbourne Vic

Sales jobs in Guanaba Qld

Front Office Manager jobs in Burwood East Vic

Office Administrator For Construction Company jobs in Mulgrave Vic

Office Manager jobs in Melbourne Vic

Front Office Specialist jobs in Fortitude Valley Qld

Admin Back Office jobs in Mount Waverley Vic

Aged Care Food Service Assistant jobs in Preston Vic

Food Service Assistant Hospital jobs in Ferny Grove Qld

Guest Service Agent jobs in Telopea Nsw

Guest Service Agent jobs in Moorebank Nsw

Reservations Agent (Part Time) | InterContinental Sanctuary Cove Resort

InterContinental -
Sanctuary Cove QLD

Apply Now

Job Details

Part-time | Casual

Benefits

Birthday leave

Qualifications

Microsoft Office
Senior Secondary Certificate of Education
Organisational skills
OPERA
Communication skills
Hotel experience
Office experience

Full Job Description

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand.

Drawing on decades of international expertise and local insight, we create inspiring experiences for those seeking a richer perspective on the world. Every InterContinental hotel reflects the culture and character of its destination while delivering the thoughtful service and sophistication our guests expect.

As the first InterContinental Resort in Australia, InterContinental Sanctuary Cove Resort embodies the elegance of a grand Queensland estate, surrounded by the beauty and tranquillity of Sanctuary Cove.

We are currently seeking a Casual Reservations Agent to join our team.

Your Day to Day

As a Reservations Agent, you will be one of the first points of contact for our guests, creating exceptional first impressions and helping to shape memorable stays before our guests even arrive. Reporting to the Revenue Manager, you will play an important role in delivering personalised service, driving revenue opportunities, and ensuring a seamless reservation experience from enquiry through to arrival.

In this role, you will:

Support the daily operations of the Reservations Department, helping to maximise occupancy, room revenue, and guest satisfaction.
Handle guest enquiries, reservations, amendments, and cancellations with accuracy, professionalism, and efficiency.
Deliver exceptional service through all guest interactions, particularly over the phone and via email.
Build strong relationships with guests by understanding their needs and recommending the most suitable accommodation, packages, and experiences.
Maintain accurate reservation records and correspondence in accordance with Resort and brand standards.
Assist with departmental reporting and administrative tasks as required by the Revenue Manager.
Stay informed about Resort promotions, packages, and IHG One Rewards benefits to confidently support guest enquiries.
Collaborate with Front Office, Revenue, Sales, and operational teams to ensure a seamless guest journey.
Identify opportunities to maximise revenue through effective selling techniques while maintaining a guest-first approach.
Attend departmental briefings, meetings, and training sessions as required.
Uphold IHG brand standards, policies, and values in every interaction.

What We Need From You

Ideally, you'll bring:

Previous experience in a Reservations, Front Office, Contact Centre, or hospitality customer service role.
A confident and professional telephone manner with excellent verbal and written communication skills.
A genuine passion for delivering personalised guest experiences.
Strong attention to detail and exceptional organisational skills.
The ability to manage multiple priorities in a fast-paced environment.
Experience using Opera PMS, or similar hotel reservation systems (preferred).
Intermediate Microsoft Office skills.
A positive attitude with strong problem-solving capabilities.
The ability to work both independently and collaboratively within a team environment.
Completion of Year 12 or equivalent.
Flexibility to work Monday to Saturday

What We Offer

At IHG, we provide more than just a job. We offer a place where you can be yourself, share your ideas, develop your career, and be part of a supportive and inclusive team.

In return for your passion and commitment, you'll enjoy a range of benefits including:

Paid Birthday Leave.
Hotel discounts across IHG properties worldwide.
Food and Beverage discounts.
Access to world-class learning and career development programs.
IHG Career Milestone celebrations.
Transfer of entitlements as you grow your career within IHG.
Access to our exclusive retail and lifestyle discounts platform.

At IHG, we are committed to creating a culture where everyone feels welcome, valued, and respected. We celebrate difference and are committed to providing equal employment opportunities for all.

We are proud to be IHG, and we know you will be too.

Learn more about careers with IHG:
careers.ihg.com

Discover InterContinental Sanctuary Cove Resort:
https://www.sanctuarycove.intercontinental.com

Instagram & Facebook: @intercontinentalsanctuarycove
LinkedIn: InterContinental Sanctuary Cove Resort

You must have full working rights in Australia to be considered for this opportunity.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

guest service agent jobs in coomera, qld

Reservations Agent (Part Time) | InterContinental Sanctuary Cove Resort

Guest Service Agent (Part Time) | InterContinental Sanctuary Cove Resort

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Experience Agent

Reservations/Guest Experence All Rounder

Part Time Front Office Agent

At Your Service Agent/Runner

At Your Service Manager (Front Office)

At Your Service Manager (Front Office)

Group Sales Executive

Discover related jobs

I want to receive the latest job alert for guest service agent in coomera, qld

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected