BCC Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About BCC Cinemas:
Since 1923, BCC has been more than just a cinema; it’s been at the heart of the community, bringing the magic of movies to life. BCC is iconically local, community-run, and proudly regional. We're all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you! And loving movies is a big bonus!
Key Responsibilities
Operational Responsibility for a Cinema Complex
- Monitor and ensure customer service to the highest possible standard and perform all duties associated with the day-to-day operation of a cinema complex.
- Assume responsibility, as needed, for the administration of the cinema, demonstrating flexibility and readiness to fulfil administrative duties when required.
- General maintenance/ adjustment of lighting, sound systems, computers and other technical equipment within the cinema that falls within capabilities and training.
- Ensure the maintenance of a secure working environment in every department, prioritising the safety and well-being of all personnel. This includes the implementation and oversight of safety protocols and procedures to minimise risks and promote a secure workplace.
- Demonstrate a comprehensive understanding of reporting systems, including proficiency in end-of-week and end-of-day procedures, to facilitate accurate and efficient data management.
- Cinema programming skills and knowledge.
- Competency in the applicable rostering system. May be responsible for conducting the rostering process. Supports accuracy in timesheet management.
- Demonstrates awareness of and understanding in the applicable industrial award.
- Operates flexibly between work areas.
- Responsible for all primary cash handling and associated procedures.
- Demonstrates the capability to undertake payroll reporting and audits, displaying proficiency in managing payroll processes with accuracy and attention to detail.
- Maintains up to date Senior First Aid Certificate.
- Maintains up to date RSA Certificate (where applicable).
- A Duty Manager at this level has attained competency in Level 4 Bio-Box specific accountabilities, as outlined below:
- Correctly power up/down digital equipment including but not limited to projectors, servers, air conditioning and exhaust systems.
- Manual running of sessions.
- Ingest content via TMS & Local Server.
- Manually transfer content.
- Manually change a session and session time.
- Server storage content & SPL clean up.
- Identify faults and repair as necessary, undertake diagnostics, recover digital logs.
- Audio Video content requirements for Conference and Events: set up and operate AV equipment, laptops, audio format changes etc., including the use of Foxtel and satellite decoders.
- May include xenon replacement as instructed by a Technical Manager. Only undertaken with the appropriate training and while wearing the correct PPE.
- Event/BCC TV Updates, BGM (Background Music).
Overall Leadership and Team Management
- Recognise the strengths of, and opportunities for, team members across the location, promptly addressing, or reporting any areas of concern to the Assistant Manager and General Manager for resolution.
- Competently oversees training and supervision of Levels 1 and 2.
- Implement and communicate effectively with cinema teams any campaigns or events.
Revenue and Financial Responsibility for Cinema
- Responsible for day-to-day cash control including balancing of safe and cash registers.
- Understand and apply quality control techniques.
- May manage and/or assist in the completion of stocktake. Supports stock control and inventory management processes and procedures.
- Effectively monitor & respond to payroll considerations on a shift-by-shift basis.
- Holds competency in preparing nightly, weekly, and monthly accounts for HQ.
Customer Service
- Address and respond to customer feedback, demonstrating attentiveness and commitment to resolving issues effectively.
- Guarantee that customers receive an elevated level of service from all departments, prioritising customer satisfaction and positive experiences.
- Make internal and external customers and their needs a primary focus, building and sustaining productive customer relationships.
Sales & Promotional Opportunities
- Guarantee thorough reading and understanding of campaign briefs to ensure effective implementation and adherence to outlined strategies.
- Follow time limits set by support centre or General Manager/ Assistant General Manager.
- Ensure that displays are impeccably presented, maintaining a standard of visual excellence, including but not limited to F&B planograms.
- Demonstrate proficiency and knowledge in Promotions and C&E (Conferences and Events), including expertise in voucher sales. Support the successful execution of all on-shift promotional activities and C&E functions.
Skills & Experience
These are the desired skills and experience for this role:
- Current Cinema Worker Level 2 with detailed supervisory experience
- Above average level computer literacy
- Retail, Food and Beverage, Cash Handling experience
- First Aid Certificate
- RSA
Benefits & Perks
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company
Join BCC Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
