In-Demand Security solutions account Jobs in Canberra, Act

ICT Support Officer
CYOS Solutions —Canberra ACT
- $50 - $65 an hour
- Contract
- Azure
- Office
- Communication skills
Quick Apply
13d
ICT Support Officer
SkyDB —Canberra ACT
- $35 - $100 an hour
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
11d
Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
ICT Support Officer
NTT —Canberra ACT
- Contract
- Azure
- Office
- Communication skills
Quick Apply
13d
ICT Project Officer (3 +3) month extension options
Worklogix —Canberra ACT
- $90 - $100 an hour
- Contract
- Azure
- Office
- In-person
Quick Apply
13d
ICT Support Officer
radk tech pty ltd —Canberra ACT
- From $60 an hour
- Contract
- In-person
- Communication skills
Quick Apply
13d
ICT Project Officer
PowerData Group Consulting —Canberra ACT
- Contract
- Azure
- Management
- Software troubleshooting
Quick Apply
13d
National Security Solutions - Account Manager
Amentum —Canberra ACT
- Full-time
- Management
- Sales
- Business development
Client Delivery Executive – Government
Unisys —Canberra ACT
- Full-time
- Communication skills
Outside Sales Representative (Security)
Wesco —Canberra ACT
- Urgently hiring
- CRM software
- Management
- Sales
Senior Manager - ServiceNow - Technology Consulting
EY —Canberra ACT
- Computer Science
- Business development
- Bachelor's degree
- Parental leave
Process Manager - Change, Problem & Incident
Kinetic IT —Canberra ACT
- Full-time
- Management
- Writing skills
- Employee assistance program
Senior Project Manager - Technical Services
Turner & Townsend —Canberra ACT
- Full-time
- Construction experience
Quick Apply
4d
Account Executive
ASI Solutions —Belconnen ACT
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Parental leave
Quick Apply
Sr Project / Program Manager
Dynatrace —Canberra ACT
- Full-time
- Hybrid work
- PMP
- Analysis skills
- AI
- Health insurance
- Annual leave
Customer Success Executive
ServiceNow —Canberra ACT
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Quick Apply
Sr. Account Executive
Babel Street —Canberra ACT
- Remote
- CRM software
- Management
- Sales
5d
Account Executive
RecordPoint —Canberra ACT
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
Quick Apply
Senior Solutions Engineer - ANZ Public Sector
SAS —Canberra ACT
- Business development
- AI
12d
Strategic Account Technology Strategist, Defence and Intelligence
Microsoft —Canberra ACT
- Full-time
- Azure
- AI

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ICT Support Officer

CYOS Solutions -
Canberra ACT

Quick Apply

Job Details

Contract
$50 - $65 an hour
13 days ago

Qualifications

Azure
ITIL
Communication skills

Full Job Description

Application closing date: Sunday, 30 August 2026 • 11:59pm, Canberra time

Estimated start date: Monday, 07 September 2026

Location of work: ACT

Working arrangements: Full time onsite at their Canberra office based in Barton

Length of contract: 3 months

Contract extensions: 3 months

Security clearance: Must have Baseline security clearance

Rates: $50 - $65 per hour (inc. super)

The ICT Support Officer provides frontline ICT support services to ACIAR staff in Australia and overseas. The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.

Working as part of the Business Systems Unit (BSU), the position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires strong communication skills, sound problem-solving abilities, and a commitment to delivering high-quality customer service.

Key duties and responsibilities:

Provide ICT support for hardware, software, network, account and device issues.
Triage, resolve and escalate service requests and incidents in line with service levels.
Administer user accounts, systems, devices, software and ICT asset records.
Support ICT projects, upgrades, testing, rollouts and implementation activities.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff, vendors and service providers to support ICT service delivery.
Identify recurring issues and contribute to service and process improvements.
Support cyber security controls, patching, access management and incident reporting.
As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based

Essential experience & requirements:

Current minimum Baseline is essential
Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Essential criteria

Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Desirable criteria

Experience in Active Directory on premise and Azure AD.
Demonstrated understanding of ITIL principles.

HOW TO APPLY

Please provide an updated CV (a maximum of 3 - 5 pages) to reflect your suitability to the role based on the job description. You will also need to complete a one page pitch (no more than 5000 characters) to address all criteria specified. Your application will be reviewed based on ability to demonstrate, or potential to develop, the capabilities required.

Quick Apply

Refine Your Search

security solutions account jobs in canberra, act

ICT Support Officer

ICT Support Officer

Global Tier 1 Service Desk Technician

ICT Support Officer

ICT Project Officer (3 +3) month extension options

ICT Support Officer

ICT Project Officer

National Security Solutions - Account Manager

Client Delivery Executive – Government

Outside Sales Representative (Security)

Senior Manager - ServiceNow - Technology Consulting

Process Manager - Change, Problem & Incident

Senior Project Manager - Technical Services

Account Executive

Sr Project / Program Manager

Customer Success Executive

Sr. Account Executive

Account Executive

Senior Solutions Engineer - ANZ Public Sector

Strategic Account Technology Strategist, Defence and Intelligence

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