In-Demand Customer experience manager Jobs in Campsie Nsw

Customer Success Manager, APAC
BMJ —Sydney NSW
- $121,400 a year
- Full-time
- Research
- Communication skills
Quick Apply
Customer Service Manager
Myer —South Sydney NSW
- Weekend availability
- Customer service
- Leadership
- Time management
- Parental leave
Customer Relations Manager Hybrid
Australia’s Academic and Research Network (AARNet) —Sydney NSW
- Research
- Business development
- No degree
- Parental leave
Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
Customer Success Manager (SMB)
Heidi —Sydney NSW
- Full-time
- Remote
- Work from home
- Parental leave
14d
Customer Success Manager, Mid-Market
Similarweb —Sydney NSW
- English
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Branch Manager Leichhardt
REXEL —Leichhardt NSW
- Full-time
- Negotiation
Quick Apply
Customer Success Manager
Hapana —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Presentation skills
- Annual leave
- Work from home
Quick Apply
Customer Service Manager
Coles Supermarkets —Casula NSW
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
8d
Department Manager - Pymble
Bunnings —Pymble NSW
- Weekend availability
- Leadership
- Café
- Parental leave
8d
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
Customer Success Manager
Property Me —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free food
Quick Apply
Administration Manager
Harvey Norman —Belrose NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
8d
Customer Service Representative
King Living —Turrella NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
Office Manager
Redhill Civil Rail & Mining Pty Ltd —Sydney NSW
- $90,000 - $110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
Quick Apply
2h
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Customer Experience Specialist
Healius Corp. —Sydney NSW
- Full-time
- Sales
- Customer service
- Administrative experience
- Health insurance
- Employee assistance program
2d

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Customer Success Manager, APAC

BMJ -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time | Contract
$121,400 a year

Qualifications

Research
B2B
Communication skills

Full Job Description

Job Overview

Job Title: Customer Success Manager, APAC

Contract: Permanent, full-time

Salary: $121,400

Location: Australia, Sydney

BMJ Group is one of the world's leading healthcare knowledge providers with a vision for a healthier world. We influence health policy and practice, and our products and services are used by leading healthcare organisations, research institutes and companies around the world.

We’re looking for a proactive and confident Customer Success professional to work with some of our most valued customers, ensuring an excellent experience at all stages of their journey with BMJ Group.

This critical role requires an excellent communicator and influencer with experience of the research landscape and a passion for customer service. The role also involves extensive travel, and engaging with senior leaders in some of the most influential research and healthcare institutions in the region.

If this is you, please get in touch. In return we can offer you a varied and interesting role with an innovative and competitive global company.

Key Responsibilities

Customer Relationship Management: Building strong relationships with and expanding your networks beyond the purchaser to other stakeholders.
Leading Evaluations: Designing and implementing evaluations for major customers, setting clear success metrics and measurable outcomes.
Increasing customer value: Using customer and data insights to identify unmet needs and introducing new products in discussions with customers where appropriate. Conducting annual account reviews.
Demonstrating impact: Working with customers to develop testimonials, case studies and other materials demonstrating the impact of BMJ’s products and services.
Onboarding and Engagement: Ensuring successful onboarding of new customers and leading strategies to encourage adoption of BMJ Group’s products and services.
Event Delivery: Executing customer training sessions, workshops and events. Attending industry conferences.
Collaboration: Working with Product, Sales, Customer Support and Marketing colleagues to ensure overall customer success.

Skills & Experience

B2B customer success experience, preferably in STM and/or healthcare. Knowledge of the healthcare landscape, clinical decision support, journals/open access, trends, and competitors.
Experience using data for storytelling, demonstrating impact and identifying unmet needs.
Proven experience of working in a matrixed organisation, engaging with sales, marketing and product teams.
Highly skilled and confident communicator. Able to network and build rapport with senior stakeholders. Polished presenter, comfortable in large groups and one-to-one settings.

Quick Apply

Refine Your Search

customer experience manager jobs in campsie nsw

Customer Success Manager, APAC

Customer Service Manager

Customer Relations Manager Hybrid

Customer Success Manager

Customer Success Manager, APAC

Customer Success Manager (SMB)

Customer Success Manager, Mid-Market

Senior Manager of Customer Success (APAC)

Customer Success Manager

Branch Manager Leichhardt

Customer Success Manager

Customer Service Manager

Department Manager - Pymble

Customer Success Manager – GTM

Customer Success Manager

Administration Manager

Customer Service Representative

Office Manager

Customer Success Manager - Risk Management - SaaS (Hybrid)

Customer Experience Specialist

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