In-Demand Customer service manager Jobs in Cairns, Qld

Travel Agency Manager
Happy Travels —Cairns QLD
- $79,500 - $99,500 a year
- Full-time
- Recruiting
- In-person
- Leadership
- Employee discount
- Opportunities for advancement
Quick Apply
8d
Business Development Officer
Queensland Government —Cairns QLD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
14d
Management Opportunities | Murphy’s Pub Cairns
Queensland Venue Co. PTY LTD —Cairns QLD
- From $76,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Employee discount
Quick Apply
Guest Experience Officer - Cairns Coconut Holidays
Ingenia Communities —Cairns QLD
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
Hotel Service Manager Positions
Accor Apartments & Realty —Cairns QLD
- $79,400 - $100,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Hotel experience
Area Manager - Operations
Dimeo Cleaning Services —Cairns QLD
- $80,000 - $95,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
8d
Assistant Restaurant Manager
Guzman y Gomez —Earlville QLD
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance program
Quick Apply
Key Account Manager
Montu —Cairns QLD
- $120,000 - $127,000 a year
- Full-time
- Hybrid work
- Sales
- Recruiting
- Communication skills
- Health insurance
- Work from home
Quick Apply
4h
Store Manager - Cairns
Indie Campers —Cairns QLD
- Weekend availability
- Hospitality
- Communication skills
- Referral program
Quick Apply
People and Wellbeing Coordinator
Torres Strait Island Regional Council —Cairns QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Corporate Store Manager - Cairns
7-Eleven —Cairns QLD
- $77,030 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Employee assistance program
Duty Manager
Salt House —Cairns City QLD
- $80,000 - $100,000 a year
- Weekend availability
- Management
- Customer service
- Team management
Quick Apply
13d
Cafe Assistant
Queensland Government —Cairns QLD
- Full-time
- POS
- Cleaning
- Cash handling
6d
Duty Manager
Crystalbrook Bailey —Cairns QLD
- $79,500 - $84,500 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Leadership
- Parental leave
Retail Manager
Zambrero —Cairns QLD
- From $80,000 a year
- Full-time
- Customer service
- In-person
- Restaurant experience
Quick Apply
Team Member - Cairns
Grill'd —Cairns QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Branch Supervisor - Cairns
Indie Campers —Cairns QLD
- Weekend availability
- Hospitality
- Communication skills
- Referral program
Quick Apply
Casual Sales Associate - Cairns
R.M. Williams —Cairns QLD
- Sales
- Communication skills
- Parental leave
- Employee discount
Customer Service Representative
PFD Food Services —Cairns QLD
- Full-time
- Customer service
- Organisational skills
- Negotiation
- Health insurance
- Gym membership
Executive Assistant Manager - Rydges Esplanade Cairns
EVT Group —Cairns QLD
- Full-time
- First Aid Certification
- Budgeting
- Leadership
- Parental leave

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customer service manager jobs near cairns, qld

Travel Agency Manager

Happy Travels -
Cairns QLD

Quick Apply

Job Details

Full-time
$79,500 - $99,500 a year
8 days ago

Benefits

Employee mentoring program
Employee discount
Opportunities for advancement
Referral program

Qualifications

Multilingual
Staff training
Recruiting
Business planning
Diploma
Leadership
Communication skills

Full Job Description

About Happy Travels:

Happy Travels is one of Australia’s leading backpacker travel agencies, built around a love of travel, adventure and creating experiences people will remember long after their trip ends.

Our team helps backpackers and travellers discover the best of Australia, Fiji and New Zealand, connecting them with incredible destinations, activities and experiences along the way.

We’re a close-knit, energetic team that genuinely loves what we do. At Happy Travels, our culture is centred around people, connection and adventure - both for our travellers and the people who work with us.

Role Overview:

As a Travel Agency Manager, your primary focus will be to oversee the operations of our travel agency, ensuring exceptional service delivery and maximising sales performance. You will lead a team of Travel Sales Consultants, motivating and guiding them to achieve sales targets and provide outstanding customer experiences. A crucial part of your role will be the recruitment, training, and development of staff, ensuring they are equipped with the skills and knowledge to excel in their roles.

Key Responsibilities:

Leading and overseeing the overall operations and strategic direction of the travel agency.
Developing and implementing business plans and strategies to achieve company objectives and targets.
Managing financial aspects, including budgeting, forecasting, and financial performance analysis.
Building and maintaining relationships with key stakeholders, such as travel suppliers, partners, and clients.
Analysing market trends and competitor activities to identify opportunities and threats in the industry.
Recruiting, training, and mentoring staff members to ensure a high level of professionalism and service quality.
Setting performance goals and KPIs for the team, monitoring progress, and providing guidance as needed.
Driving sales and revenue growth through effective marketing, pricing strategies, and product offerings.
Developing and maintaining operational policies, procedures, and standards to ensure efficiency and compliance.
Handling escalated customer issues and complaints, seeking resolution, and maintaining customer satisfaction.
Negotiating contracts and agreements with suppliers to secure favourable terms and conditions.
Staying updated on industry regulations, compliance requirements, and best practices.
Utilising technology tools and systems to streamline operations and enhance customer experience.
Analysing data and metrics to evaluate performance, identify areas for improvement, and make informed decisions.
Representing the company at industry events, conferences, and trade shows to network and promote services.
Monitoring and managing risk factors, such as safety, security, and legal liabilities, to protect the company’s interests.
Fostering a positive work culture and environment that encourages teamwork, innovation, and continuous improvement.

Benefits:

Competitive salary with performance-based incentives and superannuation package.
Opportunities for career advancement and professional development.
Travel incentives and familiarisation trips.
Exclusive discounts on transport and accommodation.
A supportive and dynamic work environment.

Qualifications:

3+ years experience as a travel agency manager or Diploma or Higher plus 1 year of experience.
Strong leadership skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills.
A passion for travel and a commitment to delivering exceptional customer experiences.
Experience in staff recruitment, training, and development.
Multilingual skills are a significant advantage.

Australian Citizens & Permanent Residents are encouraged to apply.

Join the Happy Travels team and lead the way in creating unforgettable experiences for travellers and adventurers. Apply now to become our Travel Agency Manager and embark on a rewarding career journey!

Pay: $79,500.00 – $99,500.00 per year

Benefits:

Employee discount
Employee mentoring program
Referral program

Work Authorisation:

Australia (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in cairns, qld

Travel Agency Manager

Business Development Officer

Management Opportunities | Murphy’s Pub Cairns

Guest Experience Officer - Cairns Coconut Holidays

Hotel Service Manager Positions

Area Manager - Operations

Assistant Restaurant Manager

Key Account Manager

Store Manager - Cairns

People and Wellbeing Coordinator

Corporate Store Manager - Cairns

Duty Manager

Cafe Assistant

Duty Manager

Retail Manager

Team Member - Cairns

Branch Supervisor - Cairns

Casual Sales Associate - Cairns

Customer Service Representative

Executive Assistant Manager - Rydges Esplanade Cairns

I want to receive the latest job alert for customer service manager in cairns, qld

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