In-Demand Senior support analyst Jobs in Burwood, Nsw

Senior Application Support Analyst | Sydney
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Management
- Computer Science
- Customer service
- Parental leave
- Employee discount
Quick Apply
Executive Support Senior Analyst
Accenture —Sydney NSW
- Full-time
- Software troubleshooting
- Administrative experience
- Communication skills
Senior Support Analyst
HammondCare —St Leonards NSW
- Full-time
- Customer service
- Research
- Analysis skills
- Parental leave
- Referral program
Senior Business Analyst
Harvey Norman —Homebush West NSW
- Full-time
- Management
- Writing skills
- Communication skills
- Parental leave
Business Improvement & Project Specialist
Harvey Norman —Homebush West NSW
- Full-time
- Organisational skills
- Communication skills
- Parental leave
5d
Senior Business Analyst
CSR —North Ryde NSW
- Contract
- Analysis skills
- In-person
- Communication skills
Quick Apply
2d
Senior Analyst/Manager, Geopolitical Risk Management
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
Project Manager
CSR —North Ryde NSW
- Contract
- Manufacturing
- Leadership
Quick Apply
ServiceNow - Senior Business Analyst
AC3 —Sydney NSW
- $130,000 a year
- Full-time
- Hybrid work
- Communication skills
- Health insurance
Quick Apply
Senior Project Manager
MetLife —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Parental leave
- Employee assistance program
14d
Senior Test Analyst
Pyramid Global Technologies —Sydney NSW
Senior Intelligence Analyst
NSW Police Force —Surry Hills NSW
- $102,936 - $113,579 a year
- Full-time
9d
Senior Business Improvement Analyst
Medtronic —Sydney NSW
- Full-time
- Customer service
- Recruiting
- In-person
Senior Business Analyst - NSW Operations
Primary Connect —Bella Vista NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Organisational skills
9d
Data Analyst
One Global Capital —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
Quick Apply
1d
Lead Business Analyst
Volkswagen Financial Services Australia —Chullora NSW
- Microsoft Excel
- Microsoft Office
- Education
Data Analyst
Transport For NSW —Macquarie Park NSW
- $121,175 - $135,716 a year
- Full-time
- AI
- Communication skills
12d
Senior Analyst / Manager - Credit Assurance
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Communication skills
- Negotiation
- Annual leave
- Work from home
Senior Data Analyst
Jomablue —Sydney NSW
- Full-time
- APIs
Senior Associate, Operations Business Analyst - Payment, Treasury & Regulatory Reporting, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Full-time
- Analysis skills
- Business
- Communication skills

I want to receive the latest job alert for senior support analyst in burwood, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior support analyst jobs near burwood, nsw

Credit Manager jobs in Sydney NSW

Risk Manager jobs in Sydney NSW

Senior Support Analyst jobs in St Leonards NSW

Senior Business Analyst jobs in Sydney NSW

Senior Project Manager jobs in Sydney NSW

Senior Data Analyst jobs in Sydney NSW

Data Analyst jobs in Sydney NSW

Support Analyst jobs in Sydney NSW

Senior Operations Analyst jobs in Sydney NSW

Part Time Data Analyst jobs in Melbourne Vic

Support Work jobs in Loftus Nsw

Behavioural Support jobs in Caulfield North Vic

It Support jobs in Greater Adelaide Sa

Project Coordinator jobs in Port Melbourne Vic

Project Specialist jobs in Greater Adelaide Sa

Project Manager jobs in Sydney Nsw

Amazon Data Center jobs in Melbourne Vic

Internship, Cyber Security Soc Analyst jobs in Sydney Nsw

Data Analyst jobs in Canberra Act

Entry Level, Business Analyst jobs in Adelaide Sa

Senior Application Support Analyst | Sydney

Datacom -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee discount

Qualifications

ITIL Foundation
ITIL Certification
Management
Computer Science
Incident management
Customer service
Construction
Analysis skills
Bachelor's degree
ITIL
IT support
Organisational skills
Problem management
Construction experience
Application support
Communication skills
Help desk

Full Job Description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

As a Senior Application Support Analyst, you will play a key role in ensuring the optimal operation, maintenance and ongoing support of critical business applications across multiple managed clients. Working within the Application Management team, you’ll provide 2nd and 3rd level support, manage incidents and problems, and work closely with internal teams, customers and third-party vendors to deliver high-quality service outcomes aligned to SLAs.

This is a varied and hands-on role where you will contribute to application support, service improvements, change management activities, service transitions and project initiatives. You’ll also have the opportunity to apply your technical expertise, analytical capability and customer-focused approach to solving complex issues and improving operational performance.

What you’ll do

As a Senior Application Support Analyst you will be focused on:

Managing day-to-day incidents, service requests and problem management activities across multiple client applications
Providing 2nd and 3rd level application support in line with agreed SLAs and service outcomes
Supporting and coordinating with internal teams and third-party vendors to resolve technical issues and deliver change activities
Monitoring support issues, project deliverables and milestones to ensure timely resolution and delivery
Participating in an on-call roster to support a 24/7 support environment
Proactively identifying opportunities for service improvements and operational efficiencies
Supporting service transitions into support, including documentation reviews and knowledge base creation
Contributing to projects and enhancements across business analysis, testing, implementation or development activities
Maintaining accurate ticketing system updates throughout the incident and request lifecycle
Building strong relationships with customers and stakeholders while delivering

What you’ll bring

Required experience:

5+ years’ experience in information technology, systems support, systems integration or consulting
Strong experience in application support, incident management and problem management environments
Ability to troubleshoot and resolve technical issues efficiently and communicate solutions clearly
Experience working with customers, stakeholders and third-party vendors in a support environment
Strong analytical, problem-solving and organisational skills
Excellent written and verbal communication skills with both technical and non-technical audiences
Ability to manage competing priorities and work across diverse technologies and client environments
Strong customer service and relationship management skills
Bachelor’s degree in Computer Science, Technology or a related discipline

Nice to have:

Experience working within a Tier 2 Service Provider environment
Understanding or exposure to ITIL frameworks and processes
ITIL Foundation certification or relevant IT certifications
Experience in Help Desk or Service Desk customer support environments
Previous vendor management experience
Customer service training or qualifications
Construction industry/applications preferred

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

Paid parental leave
24/7 Employee Assistance Programme (DataCare)
Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact

Quick Apply

Refine Your Search

senior support analyst jobs in burwood, nsw

Senior Application Support Analyst | Sydney

Executive Support Senior Analyst

Senior Support Analyst

Senior Business Analyst

Business Improvement & Project Specialist

Senior Business Analyst

Senior Analyst/Manager, Geopolitical Risk Management

Project Manager

ServiceNow - Senior Business Analyst

Senior Project Manager

Senior Test Analyst

Senior Intelligence Analyst

Senior Business Improvement Analyst

Senior Business Analyst - NSW Operations

Data Analyst

Lead Business Analyst

Data Analyst

Senior Analyst / Manager - Credit Assurance

Senior Data Analyst

Senior Associate, Operations Business Analyst - Payment, Treasury & Regulatory Reporting, DBS Australia (Sydney)

I want to receive the latest job alert for senior support analyst in burwood, nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected