Date: 28 Jul 2026
Location: Bundaberg, QLD, AU, 4670
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Company: Winc Australia
ABOUT US
At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.
We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.
ROLE PURPOSE
As an Administrative Officer within the Managed Print Services (MPS) team, you will be responsible for delivering comprehensive administrative and support services to MPS customers and third-party suppliers. You will work collaboratively across all levels of the organisation to ensure key performance indicators (KPIs) are achieved or exceeded. Your role will also be critical in meeting internal and external Service Level Agreements (SLAs), ensuring high levels of customer satisfaction.
We are seeking a motivated customer service professional with strong influencing and negotiation skills. The ideal candidate will also demonstrate excellent problem-solving abilities, effective communication, and strong time management skills.
KEY ACCOUNTABILITIES
Deliver exceptional customer service that enhances customer satisfaction and strengthens business relationships.
Provide effective and efficient frontline support through phone liaison, ensuring service calls are logged, allocated, and resolved promptly.
Maintain accurate and up-to-date database records, ensuring all end-of-month meter readings are captured for billing and service purposes.
Proactively support the MPS Admin team, Sales, and Service Managers by providing timely input and relevant information.
Communicate clearly with customers regarding delays or backorders of devices and peripherals, in coordination with Sales and Service teams.
Manage contracts end-to-end, ensuring all stakeholders are kept informed throughout the process.
Perform other administrative duties as directed by the Admin Manager, contributing to a high-performing and collaborative team environment.
Complete all required Health, Safety, and Environmental (HSE) training and consistently demonstrate a commitment to Winc’s HSE policies and procedures.
Participate in special projects as needed.
WHAT WE LOOK FOR
Excellent communication and negotiations skills both verbal and written.
Administration skills, 2 year’s experience in a similar role.
Previous experience with SAP and service based software desirable but not essential.
Customer service and solutions focused skills and actively contribute to our shared objectives.
Exceptional time management, attention to detail, and the ability to handle multiple tasks.
Must be able to work autonomously, in fast paced environment.
High level of problem-solving skills and analytical capabilities.
Can develop strong relationships with business leaders.
WORKING WITH WINC
Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.
