Summary:
The Venue Manager will oversee the daily operations of our hospitality and catering venue in Bunbury, ensuring exceptional service delivery and a memorable experience for all guests. This role is pivotal in maintaining high standards of quality and efficiency, while also driving business growth and profitability. The successful candidate will lead a dedicated team, manage events, and foster strong relationships with clients and suppliers.
Responsibilities:
- Manage the day-to-day operations of the venue, ensuring compliance with health and safety regulations.
- Oversee event planning and execution, ensuring all client requirements are met.
- Lead, train, and motivate staff to deliver exceptional customer service.
- Develop and implement marketing strategies to promote the venue and increase bookings.
- Manage budgets, forecasts, and financial reports to ensure profitability.
- Establish and maintain relationships with suppliers and vendors.
- Handle customer feedback and resolve any issues to enhance guest satisfaction.
- Ensure the venue is well-maintained and presents a welcoming atmosphere.
Qualifications:
- Proven experience in venue management or a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and manage multiple tasks effectively.
- Financial acumen with experience in budgeting and financial reporting.
- A passion for delivering outstanding customer service.
- Flexibility to work evenings, weekends, and holidays as required.
