In-Demand Fraud Jobs in Brisbane Qld

Customer Support Specialist
Macquarie Group Limited —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- AI
- Annual leave
- Work from home
2027 DXC Technology Graduate Program Australia
DXC Technology —Brisbane QLD
- Full-time
- In-person
- AI
Anti-Financial Crime Analyst- South Bank, QLD
Finance, Procurement, Legal, Privacy, Property —South Bank QLD
- Full-time
- Bachelor's degree
- AI
- Communication skills
- Health insurance
- Parental leave
Investigations Analyst
The Lottery Corporation —Brisbane QLD
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Parental leave
Site Enrollment and Engagement Lead (1 Year Contract)
IQVIA —Brisbane QLD
- Full-time
- Medicine
- Doctoral degree
- Office
Operations Officer
Great Southern Bank —Brisbane QLD
- Hybrid work
- Customer service
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
Process Worker (Compounding Assistant)
Baxter —Coorparoo QLD
- Full-time
- No experience needed
- Manufacturing
Talent Acquisition Partner
Pax8 Global —Brisbane QLD
- Full-time
- Recruiting
- AI
- Communication skills
- Health insurance
Customer Operations and Billing Analyst
DXC Technology —Brisbane QLD
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Parental leave
- Employee assistance program
Motor Claims Consultant
Gallagher Bassett —Brisbane QLD
- Full-time
- Hybrid work
- Communication skills
- Time management
- Employee stock purchase plan
- Health insurance
Emergency Management, Business Continuity and Risk Officer
Queensland Government —Brisbane QLD
- Management
- Leadership
10d
Disputes & Investigations, Analyst
Alvarez and Marsal —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
Loss Prevention Associate- Chermside
TJX Australia —Chermside QLD
- Full-time
- Microsoft Office
- Education
Risk Control Analyst, Card & ATO Risk
Binance —Brisbane QLD
- Full-time
- Remote
- Bilingual
- Data analysis skills
- SQL
Quick Apply
14d
Senior Case Manager
DXC Technology —Brisbane QLD
- Full-time
- Microsoft Office
- Analysis skills
- Education
- Parental leave
- Employee assistance program
Director of Academy
Pax8 Global —Brisbane QLD
- Full-time
- Presentation skills
- AI
- Leadership
- Health insurance
Security Analyst - Weekend Shift (Data Analyst)
Arkose Labs —Brisbane QLD
- Weekend availability
- Remote
- Scripting
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Services Consultant Sr
Dayforce —Brisbane QLD
- Full-time
- Remote
- Writing skills
- Analysis skills
- Bachelor's degree
Quick Apply
Manager, Forensic
BDO —Brisbane QLD
- Full-time
- Communication skills
- Health insurance
- On-the-job training
Casual Retail Assistant | Carindale | Salt&Pepper
Global Retail Brands —Carindale QLD
- Sales
- Customer service
- POS
- Employee discount

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fraud jobs near brisbane qld

Customer Support Specialist

Macquarie Group Limited -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Matched giving program
Annual leave
Work from home
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Customer service
Analysis skills
AI

Full Job Description

The Customer Support team is a high-impact specialist unit within Macquarie's Customer Service and Support division in Banking and Financial Services. The team functions as the final internal escalation point for the most complex and sensitive customer cases.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a Customer Support specialist, you will play a pivotal role in case management of customer vulnerability including instances of financial abuse, family violence, and mental health challenges while conducting deep-dive investigations into complex complaints such as fraud and scam related matters. This purposeful role balances robust risk management and regulatory compliance with genuine empathy, ensuring our Customers receive expert support, care and fair outcomes during their most challenging moments.

What you offer

Ability to handle deeply sensitive customer situations such as family violence, elder abuse, or financial hardship with genuine care, patience, and professional boundaries.
Strong analytical skills are essential for performing deep-dive investigations into fraud, scams, and complex complaints to reconstruct timelines and determine fair outcomes.
As the final internal escalation point, you need to be adept at managing high-pressure conversations with Customers, brokers, and stakeholders to resolve disputes and reach a consensus.
You are eager to embrace AI offerings and proactively look for ways to leverage these tools to make our processes smarter and more efficient.
A solid understanding of the Australian banking regulatory landscape, with a specific focus on RG 271 (Internal Dispute Resolution) and industry standards for managing vulnerable customers.
The role requires collaboration with cross-functional teams, including Customer Protect, Product teams, and frontline business units, to ensure a unified approach to sensitive Customer matters.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

Apply Now

Refine Your Search

fraud jobs in brisbane qld

Customer Support Specialist

2027 DXC Technology Graduate Program Australia

Anti-Financial Crime Analyst- South Bank, QLD

Investigations Analyst

Site Enrollment and Engagement Lead (1 Year Contract)

Operations Officer

Process Worker (Compounding Assistant)

Talent Acquisition Partner

Customer Operations and Billing Analyst

Motor Claims Consultant

Emergency Management, Business Continuity and Risk Officer

Disputes & Investigations, Analyst

Loss Prevention Associate- Chermside

Risk Control Analyst, Card & ATO Risk

Senior Case Manager

Director of Academy

Security Analyst - Weekend Shift (Data Analyst)

Services Consultant Sr

Manager, Forensic

Casual Retail Assistant | Carindale | Salt&Pepper

I want to receive the latest job alert for fraud in brisbane qld

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What you offer

What we offer

About Banking and Financial Services

Inclusion at Macquarie

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