In-Demand Business advisor Jobs in Brisbane, Qld

Customer Advisor Brisbane, Queensland
Bupa —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Health insurance
- Parental leave
4d
Claims Advisor
WorkCover Queensland —Brisbane QLD
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Time management
AI Consultant
First Focus —Brisbane QLD
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
9d
Talent Acquisition Partner
Pax8 Global —Brisbane QLD
- Full-time
- Recruiting
- AI
- Communication skills
- Health insurance
Wholesale Cruise Advisor - South Bank, QLD
CruiseHQ —South Bank QLD
- Full-time
- Sales
- Customer service
- Computer skills
- Health insurance
- Parental leave
12d
GHD Graduate Program 2026/27 - Asset Management - Brisbane, Sydney, Perth
GHD —Brisbane QLD
- Full-time
- Communication skills
Talent Acquisition Advisor - Brisbane
BUMA —Brisbane QLD
- Recruiting
- Organisational skills
- Marketing
- Commuter assistance
- Health insurance
9d
Senior Risk and Assurance Advisor
Queensland Government —Brisbane QLD
- Communication skills
- Work from home
6d
Client Advisor-Ascot & Aspley
Amplifon —Ascot QLD
- Full-time
- Clinic
Quick Apply
Senior Stakeholder Engagement Advisor/Stakeholder Engagement Advisor - Octopus Australia
Octopus —Brisbane QLD
- Full-time
- Hybrid work
- Wellness program
- Health insurance
Quick Apply
People & Culture Business Partner
UGL Limited —Brisbane QLD
- Full-time
- No degree
- Human resources
- Negotiation
13d
HR Business Partner
Australian Country Choice —Cannon Hill QLD
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
Executive Assistant
Queensland Government —Brisbane QLD
- Administrative experience
- Organisational skills
9d
Customer Development Manager | SaaS Legal Technology
Actionstep —Milton QLD
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Marketing
Quick Apply
Talent Acquisition Advisor
Minor Hotels —Brisbane QLD
- $80,000 - $85,000 a year
- Full-time
- Recruiting
- Organisational skills
- In-person
- Health insurance
- Employee assistance program
Quick Apply
Senior Business Officer
Queensland Government —Brisbane QLD
- Administrative experience
- Analysis skills
- Communication skills
11d
Casual Beauty Advisor - Indooroopilly
The Body Shop Australia Pty Ltd —Indooroopilly QLD
- $33.19 - $46.46 an hour
- Temporary
- Communication skills
Quick Apply
People & Culture Coordinator
Teys Australia —Eight Mile Plains QLD
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
11d
Senior Advisor – Risk & Assurance
GHD —Brisbane QLD
- Hybrid work
- Engineering
- Construction experience
- Communication skills
Senior Customer Development Manager
Actionstep —Milton QLD
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply

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Customer Advisor Brisbane, Queensland

Bupa -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
4 days ago

Benefits

Health insurance
Training program
Parental leave

Qualifications

Customer service
Communication skills
Negotiation

Full Job Description

Job ID

65418

Category

Customer Service

Date posted

09/02/2026

Location

Brisbane, Australia

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is….

As the primary point of contact for Bupa Health Insurance customers, you'll deliver exceptional service by resolving enquiries, reviewing existing cover, and providing tailored health insurance solutions. You'll assist customers with policy and coverage questions while helping them make informed decisions about their health cover.

This role is key to building customer trust and loyalty through positive interactions, achievement of service and retention targets, and a commitment to delivering outcomes that align with Bupa's values. You'll combine strong customer care, problem-solving skills, and product knowledge to support both customer wellbeing and business success.

This is a permanent, full-time opportunity commencing on 20 October, based in our Brisbane office, with a hybrid working model that includes a minimum of two days per week in the office. To set you up for success, you'll participate in a comprehensive 11-week training program with full support and coaching. This role operates Monday to Friday, with shifts scheduled within our operating hours of 8:00 AM to 8:00 PM (7:00 AM to 7:00 PM during daylight savings), so availability to work across these hours is essential.

Key responsibilities:

Serve as the primary point of contact for Bupa Health Insurance customers, managing enquiries related to policies, coverage, and benefits via phone.
Deliver exceptional customer service by resolving enquiries and issues efficiently at the first point of contact wherever possible.
Review customers' existing coverage and provide tailored health insurance solutions that meet their individual needs.
Achieve individual and team performance targets across customer experience, service quality, first call resolution, and retention outcomes.
Handle customer complaints and complex enquiries professionally and empathetically, ensuring positive customer outcomes.
Maintain accurate customer records while adhering to compliance, privacy, security, and regulatory requirements.
Identify opportunities to improve processes, promote self-service solutions, and gather customer feedback to enhance the customer experience.
Participate in ongoing training and collaborate with internal teams to continuously improve knowledge, performance, and customer outcomes.

What you’ll need to make it possible

Proven experience in a customer service environment, with a track record of achieving performance targets.
A passion for delivering exceptional customer service and creating positive customer experiences.
Strong communication and active listening skills, with the ability to build rapport and trust over the phone.
Effective problem-solving and negotiation skills, with the ability to resolve enquiries confidently and professionally.
Solid computer literacy and the ability to navigate multiple systems efficiently.
Resilience and adaptability to thrive in a fast-paced environment and manage challenging customer interactions.
feedback, and continuously develop.
Health insurance knowledge is advantageous but not essential.

Why you’ll love it?

This is a great opportunity to make a real difference in customers' lives while building a rewarding career with Bupa. You'll receive comprehensive training and ongoing coaching, enjoy the flexibility of a hybrid working model, and be part of a supportive team that celebrates success.

Plus, you'll enjoy a range of Bupa benefits, including:

Fully subsidised Bupa Health Insurance on basic hospital and extras cover
Access to our health & wellbeing program
Discounts on a range of partner brands such as New Balance, Garmin, Apple, Samsung and many more!
Career development opportunities
Reward and recognition programs
14 weeks paid gender-neutral parental leave

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis

Apply Now

Refine Your Search

business advisor jobs in brisbane, qld

Customer Advisor Brisbane, Queensland

Claims Advisor

AI Consultant

Talent Acquisition Partner

Wholesale Cruise Advisor - South Bank, QLD

GHD Graduate Program 2026/27 - Asset Management - Brisbane, Sydney, Perth

Talent Acquisition Advisor - Brisbane

Senior Risk and Assurance Advisor

Client Advisor-Ascot & Aspley

Senior Stakeholder Engagement Advisor/Stakeholder Engagement Advisor - Octopus Australia

People & Culture Business Partner

HR Business Partner

Executive Assistant

Customer Development Manager | SaaS Legal Technology

Talent Acquisition Advisor

Senior Business Officer

Casual Beauty Advisor - Indooroopilly

People & Culture Coordinator

Senior Advisor – Risk & Assurance

Senior Customer Development Manager

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