In-Demand Care worker Jobs in Avenue, Sa

Customer Service Team Leader
Melbourne City Mission —Avenue SA
- Full-time
- CRM software
- Customer service
- Microsoft Office
Registered Nurse Div 1
Melbourne City Mission —Avenue SA
- Part-time
- Organisational skills
- Computer skills
- Care plans
5d
Key Worker - Occupational Therapist or Speech Pathologist
Melbourne City Mission —Avenue SA
- Full-time
- Life insurance

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Registered Nurse Div 1
Melbourne City Mission —Avenue SA
Established in 1981 as the first community-based palliative care service to operate in Victoria, MCMPC aims to enhance quality of life by providing specialist…
5d

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Customer Service Team Leader

Melbourne City Mission -
Avenue SA

Apply Now

Job Details

Full-time

Benefits

Salary packaging

Qualifications

CRM software
Customer service
Intake
Microsoft Office
Administrative experience
Driver Licence
Working with Children Check
Leadership
Communication skills

Full Job Description

About the Opportunity

The Customer Service Team Leader provides day-to-day leadership, oversight, and operational management of the CST, ensuring efficient service delivery, compliance, and a client-centred approach across all interactions.

The CST manages all enquiries for Disability and Employment services, facilitates onboarding, maintains accurate participant and financial data, and ensures timely information, referral, and service coordination.

About you

We are looking for someone who can:

Lead, supervise, and support CST staff to achieve service delivery and performance targets.
Provide coaching, mentoring, and regular feedback to team members.
Conduct performance reviews, development planning, and capability building.
Foster a positive, inclusive, and collaborative team culture.
Manage team resourcing, rostering, and workflow allocation to meet demand
Promote a client-centred, trauma-informed approach to service delivery.

Benefits of working with MCM include:

Diverse and inclusive organisation
Attractive Salary Packaging benefits
Supportive learning and development environment
Culture of continuous improvement

Essential:

Demonstrated experience in team leadership within customer service, administration, or intake environments.
Strong understanding of service delivery within disability and/or employment sectors.
Excellent communication, interpersonal, and stakeholder engagement skills.
Proven ability to:
Lead and develop teams
Manage competing priorities and high-volume workflows
Resolve complex issues and escalations
Highly developed organisational and problem-solving skills.
Strong attention to detail and commitment to quality and compliance.
Proficiency in:
Microsoft Office Suite
CRM/client management systems
Reporting and data analysis tools

Screening Criteria:

National Police check
Working with Children check and NDIS Worker Screening check or ability to obtain
Valid Victorian Drivers license
Right to Work in Australia

Applications for this role will close on 3 August 2026 /or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact [email protected] to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

Apply Now

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care worker jobs in avenue, sa

Customer Service Team Leader

Registered Nurse Div 1

Key Worker - Occupational Therapist or Speech Pathologist