In-Demand Front end manager Jobs in Australian Capital Territory

Service Manager
The Canberra Southern Cross Club —Jamison Centre ACT
- $91,506.33 - $96,136.50 a year
- Full-time
- Hospitality
- Budgeting
- Leadership
Quick Apply
14d
Member Service Assistant - Part-Time
Costco AU —Canberra ACT
- Part-time
- Sales
- Customer service
- Senior Secondary Certificate of Education
System & Data Developer
Evolve FM Pty Ltd —Canberra ACT
- Full-time
- Data analysis skills
- Databases
- Administrative experience
Quick Apply
6d
Commissioning Manager
Canadian Solar SSES (Australia) Pty Ltd —Canberra ACT
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
Quick Apply
System & Data Developer
Evolve FM —Canberra ACT
- Full-time
- Data analysis skills
- Databases
- Administrative experience
5d

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Service Manager

The Canberra Southern Cross Club -
Jamison Centre ACT

Quick Apply

Job Details

Permanent | Full-time
$91,506.33 - $96,136.50 a year
14 days ago

Qualifications

Hospitality
Social media marketing
Budgeting
Leadership
Financial acumen
Communication skills
Marketing

Full Job Description

Service Manager

Full-time | Jamison

Southern Cross Club is seeking an experienced Hospitality Manager to lead Jamison's food and beverage offering. This role is accountable for the full operational, commercial, and people performance of Jamison, ensuring industry best-practice standards, strong financial outcomes, and an exceptional customer experience for members and guests.

Reporting to the Venue Manager, you will work closely with senior operational leaders, including the Executive Chef and Food & Beverage Supervisors, to deliver a contemporary, compliant, and commercially successful venue.

About the role:

As Service Manager, you will have end-to-end responsibility for the performance of Jamison, including operations, people leadership, compliance, and brand positioning. You will lead a high-performing team, drive sales and profitability, and ensure the venue consistently reflects the standards and reputation of the Southern Cross Club.

This role suits a hospitality leader who combines strong operational discipline with energy, creativity, and a genuine passion for food, beverage, and customer experience.

Key responsibilities:

Leadership and culture

Lead, motivate, and develop a unified service and management team
Champion the Club’s vision and customer service culture
Foster a solution-focused, inclusive, and high-performance team environment

Operations and commercial performance

Manage daily restaurant operations to drive sales, profitability, and efficiency
Oversee stock control, cash handling, merchandising, and cost management
Deliver a contemporary, on-trend food and beverage offering in partnership with the kitchen team

Strategy and planning

Implement operational and business plans aligned with agreed budgets and objectives
Report on performance, risks, and variances to key stakeholders
Ensure the right capability and talent is in place for long-term success

Governance and compliance

Ensure compliance with the Liquor Act 2010, WHS requirements, and harm minimisation obligations
Maintain incident, complaint, and patron registers
Ensure safe, compliant environments for staff, members, and visitors

Sales, marketing, and brand

Support sales and marketing initiatives that drive revenue and strengthen the CSCC brand
Promote cross-collaboration with gaming, events, and other business units
Maintain high presentation standards that reflect the image of the Club

About you

Proven experience as a Restaurant Manager, F&B Manager, or equivalent senior hospitality role preferably within a club/pub setting
Strong commercial and financial acumen with experience managing budgets and performance
An engaging leadership style across both front and back of house teams
Excellent communication skills, with the ability to influence and engage stakeholders
A genuine passion for food, beverage, ambience, and customer experience
Sound understanding of marketing, social media, and hospitality trends
Awareness of sustainability, wellbeing, food safety, and WHS obligations

Why join Southern Cross Club?

Lead a high-profile venue within a respected and values-driven organisation
Autonomy to shape operations, culture, and customer experience
Strong support from senior leadership and shared services
A role that blends creativity, leadership, and commercial accountability

Company Overview

The Canberra Southern Cross Club has proudly served the Canberra community for over 50 years, channelling our profits to support over 350 community groups, making a significant impact to the lives of Canberrans. Operating across two main divisions of Hospitality and Health and Wellness. Operating licensed clubs in Woden, Tuggeranong, Jamison, and the Canberra Southern Cross Yacht Club. Four Anytime Fitness franchises and Stellar Canberra in Woden, which includes Group Exercise, Stellar Swim School, a dedicated Women’s Gym and allied Health and Wellness tenants. We live by our vision, mission and values. Our Vision is all about what we are trusted for – excellence, care and being progressive. Our Mission is why we exist – to enrich our Community and our Values are lived out each day through the CSCC Way: • Community. We care for our community, our people & our environment. • Service. We strive for excellence, providing good times & good memories. • Committed. We are accountable & act with integrity & respect. • Culture. We are collaborative, compassionate & inclusive. People who are part of the Canberra Southern Cross Club share the same values and help create a culture that ensures the success of our business.

Quick Apply

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